Business Insurance Client Service Manager
About the job
- Hold a Florida 2-20 license or be able to obtain one.
- Have at least 5 years of related experience and/or training, or an equivalent combination of education and experience.
- Have at least 5 years of Commercial Insurance industry experience, including supervisory or management experience.
- Possess the skills necessary to communicate with clients, carriers, and prospects concerning lines of coverage.
- Have working knowledge of EPIC or willingness to learn.
- Be organized and demonstrate effective verbal and written communication skills, with the ability to influence others.
- Support Marsh McLennan Agency's goals, service standards, and business practices.
- Maintain a developmental and challenging environment for employees by communicating regional, departmental, and individual goals, creating quantifiable individual objectives, and conducting timely annual reviews.
- Identify and develop leaders within the organization.
- Monitor and control staffing, compensation, and expenses in support of company financial goals.
- Recruit new employees continuously through involvement in industry associations and the community, and by promoting Marsh McLennan Agency.
- Identify opportunities to improve sales effectiveness while maintaining superior customer service.
- Adhere to established operating procedures and modify procedures to meet evolving service goals.
- Research, direct, and support the use of new technology to achieve departmental business goals.
- Accept, implement, and support change initiatives.
- Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Assist with or complete other tasks as directed by agency management.
About the company
Marsh & McLennan Companies, which operates under the Marsh brand, is an insurance broker and consulting group serving businesses, governments and institutions worldwide. Its Marsh Risk unit arranges property, casualty, cyber and employee-benefit coverage, while Guy Carpenter places reinsurance for insurers. Mercer advises employers on pay, benefits, retirement and investments, and Oliver Wyman, Lippincott and NERA handle strategy, brand and economic consulting. Brokers earn commissions and fees from placing coverage, and consultants bill client fees or charge fees based on assets or plan members. The company traces its roots to 1871 and is headquartered in New York City.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
New York, NY
Founded
1871
Get referred to Marsh & McLennan
See people who can refer or advise you
Simplify's Take
What believers are saying
- Consulting drives growth: Mercer and Oliver Wyman's group grew 8% organically in the June 2026 quarter, versus 3% for broking.
- Profits cushion jobs: Marsh kept about 27 cents of operating profit per sales dollar in 2025, before one-time costs.
- Many career paths under one employer: 95,000+ colleagues span broking, reinsurance, benefits and strategy consulting in 130 countries.
What critics are saying
- Expect cuts: Thrive, announced October 2025, sets aside $500 million, mostly severance and technology, to save $400 million yearly.
- Pricing works against broking: Marsh's index shows commercial rates fell 6% in the June 2026 quarter, an eighth straight drop.
- Back-office roles are being consolidated: a Business and Client Services unit is pooling operations and technology teams company-wide.
What makes Marsh & McLennan unique
- Consulting is a third of the business: Mercer and the Oliver Wyman group earned 36% of 2025 revenue.
- Investment management sets it apart: Mercer is the world's largest outsourced chief investment office, running portfolios for institutions.
- Scale sets it apart: 2025 revenue grew 10% to $27.0 billion across broking, reinsurance and consulting.
Help us improve and share your feedback! Did you find this helpful?