Principal Technical Program Manager - Alexa Shopping-Core

Description

Alexa+ is transforming how hundreds of millions of customers shop by voice, and delivering on that promise depends as much on how we build as on what we build. We're looking for a Principal Technical Program Manager to define and deliver the horizontal initiatives that raise the bar across all of Alexa Shopping — leading with the Amazon Stores Agent, the experience that lets customers complete multi-step store tasks through natural conversation on Alexa+ enabled Echo Family Devices, and extending to the cross-cutting programs, including testing and quality automation, that determine how quickly and reliably we ship. You will own a portfolio of very large, cross-organizational programs, remediate endemic problems that no single team can solve alone, and create the mechanisms that keep these programs succeeding with and without your involvement. You will work at the intersection of agentic AI research and production-quality delivery, often in areas where neither the business nor the architectural strategy has been defined, driving clarity where the problem itself is not yet clear. This is a highly visible role: you operate with complete independence, act as a force multiplier across peer teams inside and outside Alexa Shopping, and represent complex decisions and trade-offs to leaders up to three levels above (Directors and VPs). You will operate as an extension of the organization's leadership, anticipating where the org needs to go and building the programs to get it there.

Key job responsibilities
Amazon Stores Agent
-Own and scale the Amazon Stores Agent on Alexa+ enabled Echo Family Devices — launching agentic store actions that let customers complete multi-step tasks across Registries, Payments, Subscribe & Save, Addresses, Orders, and Returns by gathering what's needed through natural conversation and completing the steps on their behalf.
-Drive the program from its first actions to a customer-complete experience, holding a high task-completion bar and standing up the shared foundations — routing, evaluation, and API integration — so customers finish whole tasks hands-free and new actions ship faster over time.

Horizontal Program Leadership
-Define and own a portfolio of very large programs that cut across Alexa Shopping teams and organizations, beginning with the Amazon Stores Agent, decomposing ambiguous, org-level goals into clear workstreams that teams can execute independently.
-Anticipate future needs and stand up new horizontal initiatives before they become blockers, defining the problem, scope, success criteria, and ownership where none exist.
-Remediate critical, endemic problems that recur across teams, driving alignment among engineering, science, and product leaders on shared priorities, sequencing, and trade-offs.

Mechanisms, Metrics & Standards
-Create, optimize, and drive adoption of the metrics, reviews, and operating mechanisms that make horizontal programs measurable and durable, designed to keep succeeding with and without your involvement.
-Establish standards and best practices — including quality automation and shift-left practices that run alongside every developer, generating and executing the right tests across devices, endpoints, and geographies before a change ships — that teams across the org adopt and emulate.
-Track and communicate program health, delivery milestones, technical risks, and resource constraints to senior leadership; be the person escalations are brought to, and show excellent judgment in driving executive-level escalations.

Cross-Organizational Influence
-Build durable partnerships with peer teams across VP organizations and business lines to land programs that require coordination beyond any single org, acting as a force multiplier rather than a single-threaded doer.
-Identify risks and opportunities in technical strategies, architectures, and engineering organization structures, and influence system owners, investment, and technology direction for agentic AI systems.
-Represent complex decisions, difficult trade-offs, and potential solutions clearly, both verbally and in writing, to leaders up to three levels above, helping them understand the decisions they need to make and the options they have.

Community & Talent
-Amplify your impact by educating the TPM and engineering communities on program-management best practices, and by sharing knowledge at internal conferences and community events.
-Mentor TPMs across the organization, help managers guide their teams' career growth, and contribute to Principal TPM promotion assessments and talent reviews.
-Actively recruit for Amazon and raise the bar in the hiring and interview process.

About the team
The Alexa Shopping team owns the Shopping experiences customers use on all Alexa devices (Echo, Echo Show, Alexa App, Fire TV). With Gen AI and LLMs, we are reinventing shopping into a voice + touch experience that spans the full lifecycle - discovery, search, purchase, reorder, order tracking, and post-purchase support - across all product categories and worldwide marketplaces.

Basic Qualifications

- 10+ years of engineering experience
- 7+ years of technical product or program management experience
- 5+ years of software development experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience in architectural design or system design independent of an architect
- Experience in verbal and written communication for executive level leaders
- Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience
- Track record of defining and delivering programs in ambiguous spaces where neither the business nor the technical strategy was defined, operating with complete independence.
- Strong technical background with the judgment to evaluate end-to-end system designs (scalability, latency, reliability, quality) and to identify risks in technical strategies, architectures, and engineering organization structures.
- Proven ability to create mechanisms, metrics, and standards that other teams adopt, and to act as a force multiplier across teams.

Preferred Qualifications

- 8+ years of hands-on work managing complex technology projects experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience leading testing, quality, or developer-productivity programs at scale across multiple teams.
- Experience with AI/ML products, conversational interfaces, or voice-first experiences, and a technical understanding of agentic architectures and multi-step task orchestration.
- Experience building or driving adoption of test automation and evaluation frameworks, ideally leveraging LLMs or agentic workflows.
- Track record of remediating endemic, cross-org problems and driving architecture or organization changes that let teams work independently.
- Experience influencing architectural and investment decisions for large-scale, customer-facing systems.
- Experience developing the TPM community through mentoring, promotion assessments, and best-practice education.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.