The Operational Risk Senior Manager (Director) manages multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors’ products and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results. Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations.

Responsibilities:

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Independently access risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Works with colleagues in other areas of Risk Management, Finance, Compliance/Control and the Businesses to assure appropriate management of Operational Risk processes:
• Facilitates accurate and appropriate reporting of operational risks to senior management.
• Promotes the use of risk indicators.
• Supports corporate initiatives, including those related to Operational Risk
• Drives the strategic direction of Operational Risk Management for the Global Lending Operations, working with colleagues around the globe
• Identifies emerging operational risks in the context of the current economic, regulatory and business environment and assure that measures are being taken to mitigate these risks.
• Analyzes operational risk data (typically losses, metrics or assessment results) to identify areas of excessive risk and to ensure that mitigation efforts are having the desired effect(s).
• Investigates causes for metrics that are deviating from trends and escalate situations that pose excessive risk(s).
• Identifies root causes of major internal losses and ensure actions are taken to reduce the risk of loss from similar causes.
• Upholds the Operational Risk Policy:
• Provides Operational Risk oversight to assure policy and regulatory compliance.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10 - 15+ years relevant experience
• Experienced in Operational Risk. Knowledge of other risk disciplines (market risk, credit risk) a plus.
• Experience in Loans operations is a big plus.
• Demonstrated analytical ability; asks insightful questions, break analytical challenges into workable components and draws meaningful conclusions. Well versed in breaking down complex matters into core issues and root causes that can be more readily addressed.
• Proficient in developing new ideas to mitigate risk and improve current processes.
• Advanced Leadership skills Operates as a leader, with an understanding and appreciation for diverse backgrounds.

Education:

• Bachelor’s/University degree, master’s degree preferred and managerial experience

------------------------------------------------------

Job Family Group:

Risk Management

------------------------------------------------------

Job Family:

Operational Risk

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location:

New Castle Delaware United States

------------------------------------------------------

Primary Location Full Time Salary Range:

$170,000.00 - $300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Anticipated Posting Close Date:

Jan 21, 2025

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting