Full-Time

AMER East Central Service Desk Manager

Confirmed live in the last 24 hours

Stripe

Stripe

5,001-10,000 employees

Online payment processing and financial infrastructure

Financial Services
Data & Analytics

Senior

Chicago, IL, USA + 1 more

Required Skills
Customer Service
Requirements
  • 4+ years Management experience in IT Operations, Service Desk, Technology Support, and Customer Service
  • Successful track record of delivering support to remote sites
  • Experience in leading or playing key roles in large cross-functional projects
  • Ability to travel and work onsite
Responsibilities
  • Lead 4+ individual contributors focused on delivering world-class customer service technical support, travel, and onsite requirements
  • Have an excellent understanding of computers (both hardware and software) and a willingness to learn and apply new technology
  • Possess superior technical aptitude and the ability to deal patiently with people in a wide variety of situations
  • Possess strong analytical skills with demonstrated problem-solving ability
  • Drive automation across all products
  • Bring a process-driven mindset to the team
  • Establish metrics to track the operational efficiencies of all Service Desk Operations Products
  • Build a strong network and influence effectively across teams
  • Resolve complex issues and apply knowledge to improve support procedures and documentation

Stripe is a financial infrastructure platform that facilitates online and in-person payments, subscription management, invoicing, and fraud management. It provides a unified platform, powerful APIs, and no-code options for developers, with a technology-first approach to payments and finance.

Company Stage

N/A

Total Funding

$9.3B

Headquarters

South San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

11%

1 year growth

17%

2 year growth

17%

Benefits

Inclusive coverage - We provide a thoughtful and balanced set of benefits that allow Stripes to be their best selves and do great work. Whether that means offering comprehensive mental, physical, and medical health plans, supporting Stripes’ financial futures, providing fertility benefits and parental leave, or making sure Stripes have access to healthy food at the office, our robust programs put Stripes and their families first.

Growth by way of learning - We are voracious learners and teachers. Our Education team delivers an onboarding and product training curriculum for all new Stripes, and hosts expert-led courses on things like project management fundamentals and macroeconomics. Beyond the formal program, Stripes are constantly sharing knowledge with each other through conversation, documentation, reading groups, and informal talks.

A principled approach to food - The food program holds a special place in Stripe’s history and future. These Stripes come to our kitchen from a breadth of backgrounds and experiences, and focus on one proposition—respect. This is apparent not only in the local ingredients they work with or in the gracious, teamwork-driven buffet lines, but also in their approach to growing a global team through sustainable food practices and minimal waste.