Financial Solutions Specialist
About the job
- At least 3 years of progressive experience in a credit union or bank branch with lending limits.
- Provide value-added service to members and prospects for loans, mortgages, registered and non-registered investment products, and identify opportunities to promote other member services.
- Complete administrative duties accurately and within required timelines, making sound lending decisions within limits.
- Meet with members to gather information for loan and mortgage decisions within discretionary limits, or recommend approvals or declines to a manager.
- Identify opportunities to promote member services and provide individualized financial counseling, including debt consolidation and budgeting, as appropriate.
- Meet with families to review accounts of deceased members and lead the account-opening process.
- Educate members about credit union loan insurance products and sell or cross-sell them, as appropriate.
- Prepare complete, accurate, and compliant loan and mortgage documentation, maintain accurate records on LOS, and provide documentation for solicitors.
- Conduct PPSA and credit bureau reports; balance and process CDI/CI/CL reporting and remittance.
- Address loan extension requests and substitutions of security, and resolve problems to meet members’ needs.
- Prepare and process CAFTs, mortgage renewals, extensions, and add-backs.
- Check credit files and registered and non-registered investment entries processed by other staff to meet risk management requirements.
- Prepare estate-related administration accurately and respond to assigned reports.
- Support branch staff and branch campaigns and promotions, back up MSRs as needed, and support the Saturday rotation schedule.
- Review and act on delinquent accounts, maintain a systematic collection procedure to identify problem accounts early, and promptly initiate or recommend appropriate action to minimize risk and act under the direction of the Branch Manager.
- Interview and advise members regarding investments, including GICs, TFSAs, RRSPs, and RESPs, and make referrals to appropriate staff as necessary.
- Perform other assigned responsibilities.
About the company
PenFinancial Credit Union is a member-owned financial cooperative serving nearly 19,000 members in Niagara and Haldimand with full-service digital and in-branch banking backed by local expertise and honest advice. Its cooperative model means profits are reinvested into community initiatives and programs, guided by values and a Living Wage commitment, rather than prioritizing profits. The bank provides a people-first alternative to traditional banks, focusing on accessible financial services and community impact. Unlike traditional banks, PenFinancial emphasizes co-operative values, local investment, and a Truly Local Commitment, aiming to strengthen communities and improve members’ lives.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Welland, Canada
Founded
N/A
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Simplify's Take
What believers are saying
- August 10, 2026 flood lending deepens community goodwill during Niagara’s recovery.
- 2025 added 797 members, showing continued growth momentum.
- Board and management publicly emphasize profitability, sustainability, and stronger member relationships.
What critics are saying
- Elizabeth Grimmond resigned June 30, 2026; PenFinancial still runs a 10-member board.
- The 2026-2028 plan demands higher membership growth and ROA, signaling execution pressure.
- If flood losses spike uninsured defaults, PenFinancial’s small balance sheet gets squeezed fast.
What makes PenFinancial Credit Union unique
- PenFinancial’s 2026-2028 plan prioritizes independent, member-owned, truly local banking.
- Its August 10, 2026 flood loan offers 0% interest up to $30,000.
- 2025 annual report shows $808.58M assets and 18,362 members across Niagara and Haldimand.
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