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Full-Time

Technical Consultant

Confirmed live in the last 24 hours

Iterable

Iterable

501-1,000 employees

Customer engagement platform for personalized marketing

Data & Analytics
Consumer Software

Mid, Senior

London, UK

Hybrid position requires in-office presence in London.

Category
Backend Engineering
IT & Support
Mobile Engineering
Software Engineering
Required Skills
JavaScript
NoSQL
AWS
iOS/Swift
Android Development
HTML/CSS
Requirements
  • Bachelor’s degree or equivalent experience
  • Previous experience with software implementations for enterprise customers as the technical lead
  • Deep experience in delivering complex solutions at the enterprise level
  • Experience implementing software that manages complex processes for all types of end-users
  • Strong experience with APIs, data feeds, Mobile SDK (Android & iOS), 3rd party integration technologies, NoSQL, AWS and HTML, CSS, or Javascript
  • Experience conducting in-person presentations to executives (C-suite & VP level)
  • Proactive about anticipating and addressing technical issues before they arise
  • Experience architecting solutions, integrations, and system communications
  • Strong organizational skills with the ability to deliver on multiple projects at a time
  • Demonstrated ability to manage ambiguity and apply problem-solving skills
  • Passionate about technology and working in a fast paced environment
  • Extraordinary Customer Service acumen and excellent interpersonal skills
  • Desire to teach new customers about the platform
  • Willingness to travel if necessary (infrequent requirement)
  • Must be located in the Greater London area
Responsibilities
  • Lead enterprise technical implementation discussions and 3rd party integrations for Iterable customers
  • Conduct technical discovery sessions with customers to gather information on use cases and technical requirements, aimed at allowing us to provide tailored technical solutions which best fit the customers’ needs.
  • Provide deep technical guidance on enabling mobile communication channels using Iterable SDKs or Iterable API endpoints
  • Facilitate troubleshooting sessions and efforts, to unblock customers experiencing challenges with unique integrations, infrastructure elements, and parts of their tech stack (e.g. SSO config, HTTPS proxies, deep linking)
  • Plan and guide customers on how to best conduct use case testing for mobile, integrations, and workflows
  • Coordinate internal resources, customer resources, and third parties/vendors for the smooth execution of all technical aspects of each implementation
  • Successfully and effectively manage simultaneous, diverse technical implementation projects on schedule, within budget and with high customer satisfaction
  • Identify any team technical knowledge gaps and develop training to build and cultivate knowledge
  • Develop detailed technical implementation tools (e.g., requirements gathering templates, diagram technical landscapes with data flows)
  • Proactively identify potential changes within our application that would make our customers' lives easier
  • Identify new business opportunities and develop strategic initiatives for ensuring customer retention and expansion

Iterable is a customer engagement platform that helps businesses create personalized marketing strategies using real-time data. It allows companies to design unique content for each customer and orchestrates communications across multiple channels to enhance the impact of marketing efforts. Unlike its competitors, Iterable focuses on delivering thoughtful customer experiences and utilizes AI to improve the relevance of marketing messages. The goal of Iterable is to empower marketers to embrace personalized marketing and thrive in a challenging economic environment.

Company Stage

Series E

Total Funding

$342.2M

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-2%

2 year growth

-2%
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Simplify's Take

What believers are saying

  • Joining the MACH Alliance and achieving MACH certification positions Iterable as a leader in open, best-of-breed technology ecosystems.
  • The introduction of generative AI-powered features like Journey Assist and Brand Affinity Reporting enhances marketers' ability to create impactful, personalized customer experiences.
  • Surpassing $200 million in annual recurring revenue and being named to Citizens JMP’s Hot 100 list reflect Iterable's strong financial health and growth potential.

What critics are saying

  • The competitive landscape in the digital marketing industry is intense, with numerous players offering similar AI-driven personalization features.
  • Dependence on continuous innovation and feature releases to maintain a competitive edge could strain resources and lead to potential burnout.

What makes Iterable unique

  • Iterable's MACH certification and alignment with MACH principles set it apart as a future-proof, best-of-breed technology provider in the customer engagement space.
  • The platform's AI-driven features, such as Journey Assist and Smart Ingest, offer advanced personalization and data management capabilities that are not commonly found in competing solutions.
  • Iterable's ability to orchestrate cross-channel communications in real-time maximizes impact and reduces noise, providing a seamless and adaptive customer experience.