Manager Knight Diagnostic Labs Support Team - University Applications

Department Overview

The mission of the Information Technology Group (ITG) is to develop, implement and maintain technology-based services and solutions enabling OHSU to effectively manage information to accomplish its missions.

This position is responsible for leading Knight Diagnostic Laboratories (KDL) and Biolibrary system and application projects in their initiation, planning, execution, and operational support phases. It is also responsible for supporting the existing systems of the Knight Diagnostic Laboratories and the Biolibrary systems and will supervise staff that supports these systems in new development, upgrades, interfaces, enhancements, and maintenance activities. It reports to the Director of Knight Diagnostic Laboratories (KDL), with the ITG supervision of the VP of University Applications and Services.

Function/Duties of Position

Project Management

• Develops project plans and leads implementation teams working in collaboration with the KDL and Biolibrary Stakeholders, and ITG Technical Services and Application teams.
• Develops and communicates problem resolution alternatives, recommends solutions, and communicates constraints to project team and end users.
• Manages evaluations of vendor hardware, software, and brings appropriate ITG staff to evaluate network infrastructure, storage, and security requirements.
• Leads continuous quality improvement initiatives to enhance processes and ultimately improve the efficiency and effectiveness of project completion.
• Leads development of project risk assessment, risk mitigation plans, project change control, communication plans and operational procedures.
• Reviews, develops, and evaluates vendor professional services contracts and software licenses and recommends improvements.
• Responsible for coordinating updates and maintenance of the systems.
• Manages project milestones, schedules, and budgets.

Team Management

• Manages day-to-day work activities of the team. Performs staff reviews, sets staff goals, and facilitates training opportunities for ongoing development.
• Ensures technical standards are met and proper documentation is continually updated.
• Schedules and conducts regular staff meetings to communicate the goals and objectives of team projects, as well as ITG and OHSU current activities. 

System Analysis, Design, and Production Support

• Manages KDL, Biolibrary and ITG leaders and project members to develop comprehensive system specifications, requirements documents, system designs, system acceptance plans, and internal service level agreements.
• Learns KDL and Biolibrary business processes and how the applications support these processes and helps translate for project members and ITG stakeholders.
• Leads team to diagnose application problems and develop plans to correct issues that may include modifications to user procedures, user data entry instructions, user training, and/or application correction and enhancement proposals.
• Maintains a problem/issues log and communicates problem status.
• Coordinates the escalation and resolution of system problems with vendor support specialists.

Strategic Planning and Other Duties

• Works with KDL and Biolibrary leadership to understand business strategy and goals. Assists with evaluation and estimating costs and benefits of strategic solutions, working with teams, vendors and OHSU stakeholders.
• Assists with annual budgeting processes as needed for future KDL projects.
• Participates in appropriate activities that enhance general knowledge of or ability to do assigned work.  
• Other duties as assigned.

Required Qualifications

• Bachelor’s degree in computer science, information technology, or related field with 6 years of experience in IT; OR
• Equivalent experience working in a complex information technology environment in a laboratory environment.
• Four years or more paid work experience as a Project Leader managing and implementing complex enterprise information system projects, databases, and quality assurance processes and controls.

• Successful candidates must show that they have significant organizational skills and can lead projects from conception, schedule, design, testing, and through implementation.

• Must have experience managing a development and support team, including capital and operations budgeting and financial reporting.

• Minimum 4 years of progressively responsible management positions.
• Significant organizational and management skills to successfully lead and manage small to large-scale application and system projects.
• Must have excellent communication and analytical skills, both verbal and written.
• Effective leadership of highly skilled technical personnel in overseeing the development and implementation of laboratory systems and applications.
• Must have thorough understanding of the Systems Development Life Cycle (SDLC) methodology and the ability to apply this methodology to manage and implement complex, large-scale information systems projects.
• Ability to function effectively in a very dynamic team environment and to proactively pursue problem resolution, and quality/efficiency improvement.
• Proven history of developing, driving, and maintaining policies and procedures.

Preferred Qualifications

• Experience working in a union environment preferred.

• Experience working in a clinical diagnostic laboratory environment preferred.

• Molecular diagnostics, including genetics/genomics domain knowledge.

• Working knowledge of highly regulated environments preferred.

• Project Management Professional (PMP) Certification is preferred.

Additional Details

Benefits 

• Healthcare for full-time employees covered 100% and 88% for dependents.
• $50K of term life insurance provided at no cost to the employee.
• Two separate above market pension plans to choose from.
• Paid time off - 208 hours per year, prorated for part-time.
• Extended illness bank - 64 hours per year, prorated for part-time.
• 9 paid holidays per year.
• Substantial Tri-Met and C-Tran discounts.
• Employee Assistance Program.
• Childcare service discounts.
• Tuition reimbursement.
• Employee discounts to local and major businesses.

Why apply to OHSU?

We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact [email protected]