Concierge

Job Description

We are seeking an enthusiastic and customer-focused Concierge to join our team at our luxury resort in Phu Quoc, Vietnam. As a Concierge, you will be the primary point of contact for our guests, providing exceptional service and ensuring their stay on our beautiful tropical island is memorable and hassle-free.

• Welcome guests and provide a warm, professional first impression of our resort
• Offer comprehensive information about local attractions, activities, and dining options in Phu Quoc and the surrounding areas
• Make reservations for restaurants, transportation, and various guest activities
• Respond promptly to guest enquiries and requests, ensuring timely follow-up and resolution
• Maintain up-to-date knowledge of upcoming events and local happenings
• Collaborate with other departments to ensure seamless guest experiences
• Handle guest complaints and concerns with empathy and efficiency
• Manage concierge desk operations, including maintaining a clean and organised workspace
• Assist with luggage and other guest services as needed
• Participate in regular team meetings and training sessions to enhance service quality
• Promote and upsell resort amenities and services when appropriate
• Maintain accurate records of guest interactions and preferences

Qualifications

• Excellent oral and written communication skills in English; fluency in Vietnamese is highly desirable
• Previous experience in a concierge or front desk role within a high volume luxury hotel or resort environment
• Degree in Hospitality, Tourism, or a related field is preferred
• In-depth knowledge of Phu Quoc Island and its attractions
• Strong computer skills, including proficiency in hotel management software
• Exceptional interpersonal and customer service skills
• Ability to work effectively under pressure and handle multiple tasks simultaneously
• Demonstrated problem-solving skills and attention to detail
• Flexible approach to work, including willingness to work varying shifts, weekends, and holidays
• Cultural sensitivity and ability to interact with guests from diverse backgrounds
• Proactive and self-motivated with a passion for exceeding guest expectations
• Well-groomed appearance and professional demeanour
• Ability to stand for extended periods and assist with luggage when required

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.