Marketing Guest Representative

Responsible for assisting in the planning, execution and successful operation of all promotions.  This position shall work closely with all operational departments to ensure the timely and organized execution of events.  Promote a fun and friendly environment that creates excitement for external and internal guests by utilizing the principles of Family Style Service. 

• Must be 21 years of age or older
• Proficient in English verbal and written
• Flexible to work various shifts, weekends, and holidays
• Must be able to obtain and maintain a 1055 gaming license.
• Three to five years’ experience in sales or marketing, and/or a 4-year degree in a related field of equivalent work experience preferred.
• Gaming industry experience is strongly preferred.

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 50 pounds
• Ability to lift and carry objects up to 35 pounds.
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Safely work with provided cleaning chemical and equipment
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing or sitting position and/or walking motion for extended period
• Ability to work in a smoking and pet-friendly environment

• Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees. 
• Responsible for deploying promotions and interacting guests, which includes making live announcements and assisting in the completion of prize forms
• Organize and plan event descriptions, timelines, and all other planning documents for customer events 
• Disseminating information to all involved departments in a timely manner about customer events 
• Setup of all systems and controls necessary for customer events including, but not limited to, CMS and event guidelines 
• Communicating about customer events in a timely manner to all operations departments 
• Communicating and documenting all costs on analytical worksheets 
• Entering purchase requisitions for all supplies and décor items necessary for the deployment of promotions
• Deploy events within the guidelines for proper safety and security.
• Maintain an extremely high level of confidentiality in all actions and duties.
• Have complete knowledge of all casino events and promotional activities, and assist as needed.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. 
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts and work locations may change.
• Perform other duties as assigned or reasonably requested by any member of management.