Escalations Engineer
Solvere One/HouseCall
Escalations Engineer
Solvere One/HouseCall
Managed IT services provider and consulting
About the Company
Solvere One has established a top-level Managed Service Provider (MSP) brand focused on network security and proactive management solutions, serving as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support.
Opening
Position Summary
We are seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk. This role requires deep expertise across cloud platforms, hybrid environments, and networking, along with strong communication skills and the ability to resolve complex technical problems that may not have a clear, documented solution.
Key Responsibilities
Salary Range: $70,000 - $90,000 Salary/Year
Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.
“In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.”
Managed IT services provider and consulting
Solvere One provides managed IT services and technology consulting for businesses. It acts as a single technology partner, offering proactive IT management, strategic guidance, and on-demand technical services to optimize performance and reduce the cost of IT ownership. How it works: Solvere One assesses a company’s needs, recommends best-in-class solutions, and then delivers ongoing support via CIO/CTO-level guidance, 24/7 help desk, and hands-on IT administration across a global client base. Its team combines skilled IT staff with strong supplier partnerships to implement and manage infrastructure, whether by augmenting an internal IT department or outsourcing IT operations. What sets it apart: a comprehensive, end-to-end approach under one partner, including executive-level guidance, round-the-clock support, global reach, and flexible engagement models. Its goal is to help clients stay productive and up-to-date in technology while lowering total IT ownership costs.
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