Help Desk Technician
About the job
- At least 5 years of experience in IT, including at least 3 years in a managed service provider environment.
- Expertise in Microsoft 365, Azure Active Directory, and Entra ID.
- Strong experience with Windows and Apple macOS environments.
- Strong experience with PowerShell.
- Networking knowledge, including TCP/IP, virtual local area networks, and firewalls such as Fortinet, Meraki, and Sophos.
- Experience with backup and disaster recovery solutions.
- Experience supporting hybrid and fully cloud-based organizations.
- Familiarity with remote monitoring and management and professional services automation tools.
- Act as the Tier 3 escalation point for the service desk.
- Support cloud, hybrid, and on-premises infrastructure environments.
- Lead troubleshooting across servers, networks, virtualization, and security.
- Update documentation and standard operating procedures as needed.
- Mentor Tier 1 and Tier 2 engineers.
- ConnectWise experience is preferred.
- Certifications such as Security+ and/or Network+.
- AZ-100, AZ-700, or AZ-900 certification.
- Experience with Google Admin.
- Experience with virtualization platforms such as VMware and Hyper-V.
About the company
Solvere One provides managed IT services and technology consulting for businesses. It acts as a single technology partner, offering proactive IT management, strategic guidance, and on-demand technical services to optimize performance and reduce the cost of IT ownership. How it works: Solvere One assesses a company’s needs, recommends best-in-class solutions, and then delivers ongoing support via CIO/CTO-level guidance, 24/7 help desk, and hands-on IT administration across a global client base. Its team combines skilled IT staff with strong supplier partnerships to implement and manage infrastructure, whether by augmenting an internal IT department or outsourcing IT operations. What sets it apart: a comprehensive, end-to-end approach under one partner, including executive-level guidance, round-the-clock support, global reach, and flexible engagement models. Its goal is to help clients stay productive and up-to-date in technology while lowering total IT ownership costs.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Dranesville, Virginia
Founded
2008
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Simplify's Take
What believers are saying
- September 2026 blog posts signal active lead generation and strong search visibility.
- Mandos shows 41 employees and nine open roles on October 2, 2026.
- Petrasecurity's February 2026 case study validates Solvere One's security credibility in M365 identity protection.
What critics are saying
- CMMC rule changes threaten Solvere One's compliance-led demand, despite July 2026 messaging.
- The 2015 Solvere L.L.C. opposition proves trademark confusion risk around the Solvere name.
- With 11-50 employees, one lost defense account can cripple revenue within months.
What makes Solvere One/HouseCall unique
- Solvere One bundles CIO, CTO, CISO, help desk, and consulting in one MSP relationship.
- Its 2026 content targets CMMC and DFARS, serving regulated DoD suppliers.
- The Dulles and Washington offices support local, high-touch service with 24/7 coverage.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation