Dispatch Agent

Summary

Wheelchair Dispatcher Agents are logistic geniuses that manage dispatching employees and applicable equipment to their arriving and departing flights, planes and/or assignments. Dispatcher Agents will deal with various airline systems and use effective communication with all wheelchair agents and leadership team to ensure the aircraft departs with all passengers that are in need of wheelchair assistance as well as those visually impaired, deaf or need additional assistance when travelling.

Essential Functions / Key Responsibilities 

·Ensures all employees have their correct information for their daily assignment.

·Closely monitor hours used to run a lean and efficient operation.

·Good decision-making skills to balance work hours with demands of the operation

·Prioritizes tasks and manages the turnaround of an aircraft from arrival to departure.

·Respond to any emergencies and non-emergencies to efficiently come to a solution.

·Ensure timely and efficient movement of resources according to daily time schedules and logistics.

·Good writing skills to provide leadership and executive team with reports.

·Record and maintain logs and reports of dispatch information.

·Oversee all customer service issues related to bound customers to include resolution of any customer concerns.

·Direct passengers through customs and immigration

·Handle all aspects of wheelchair support by operating a computerized system for boardings and arrivals.

·Most importantly, assist customers with a smile and friendly face anticipating their travel needs.

·Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Basic Qualifications 

• MUST HAVE two-plus years of dispatcher or relevant experience, with customer service in addition to some level of supervisory experience.
• Must be a local (in-state) resident. 
• Valid In-State Driver’s License. 
• Successfully pass pre-employment screening and background check.
  
• Must be at least 18 years of age. 
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. 
• Must complete ramp and SIDA training to obtain airport authority identification security. 

• Prior experience necessary working in a fast-paced environment under time constraints. 
• Must be able to maintain composure and professionalism when dealing with the frontline and customers all while answering the phone.
• Must be open minded and ready to work as part of a detail-oriented team. 

• Excellent customer service skills.  
• Strong work ethic. 
• Ability to work in a team-oriented environment.  
• Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role. 
• Able to understand documents, learn and follow ticketing procedures, and other rules and regulations. 
• Able to communicate information and instructions verbally and/or via radio equipment. 
• Able to communicate effectively in a professional manner. 
• Able to work quickly and efficiently to meet tight time restrictions.   
• Must be flexible.

ERMC is an equal opportunity employer.