IT Assistant

POSITION SUMMARY

As an IT Assistant, you will support daily IT operations across hardware, software, networking, and user support. You’ll collaborate with the IT Manager and other departments to ensure seamless technology experiences for both staff and guests. This collaborative environment is further enriched through regular interaction with Marriott Headquarters IT teams and various external service vendors, providing enterprise-level support and alignment with luxury hospitality standards to ensure seamless technology experiences for both staff and guests.

 Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Address guests' service needs in a professional, positive, and timely manner. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones and emails using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. 

Key Responsibilities

• Provide technical support for computers, mobile devices, printers, telephone, and network systems.
• Assist with installation, configuration, and maintenance of workstations and peripherals.
• Manage user accounts and access permissions securely.
• Monitor and maintain network infrastructure and server systems.
• Perform system backups and ensure data protection protocols are followed.
• Educate users on correct Marriott systems and services usage and securing Personal Identifiable Information (PII).
• Maintain inventory of IT assets and ensure physical security of equipment.
• Respond to guest and staff IT inquiries with professionalism and discretion.

Hospitality Environment Focus

• Deliver exceptional service aligned with St. Regis brand standards.
• Communicate clearly and courteously with luxury hotel guests.
• Maintain confidentiality and professionalism in all interactions.
• Collaborate with other departments to support guest satisfaction.

Safety and Security

• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Follow company and department policies and procedures.

Guest Relations

• Address guests' service needs in a professional, positive, and timely manner.
• Assist other employees to ensure proper coverage and prompt guest service.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None