Lead Implementation Manager

We are seeking a highly skilled Lead Implementation Manager to oversee the onboarding of large and complex client solutions onto our Connected Living Systems. In this role, you will translate business objectives into actionable capabilities, lead cross-functional teams through solution delivery, and serve as a key liaison between clients, technical teams, and business partners.

You will manage implementation budgets, guide end-to-end delivery, resolve complex issues, and mentor other Implementation Managers. This is an ideal opportunity for a seasoned implementation leader who excels at driving clarity, navigating ambiguity, and delivering seamless client experiences.

What You’ll Do

Implementation Leadership

• Manage implementations across multiple workstreams & business functions.

• Lead onboarding of complex client solutions across multiple technology platforms.

• Analyze high-level business requirements to determine necessary capabilities and features.

• Identify capability gaps, propose solutions, and escalate deviations from standards when needed.

• Manage implementation estimates, approvals, actual costs, and capitalized work where applicable.

• Support RFP/RFI responses for client prospects.

• Conduct gap analyses and develop solutions maximizing existing capabilities.

• Build and maintain client-focused cross-functional delivery plans, including issue and risk management.

• Coordinate production implementation efforts across engineering, infrastructure, business teams, and clients.

• Partner with Technical Product Owners/Directors to manage delivery timelines.

• Ensure all initiatives meet legal, regulatory, privacy, and information security requirements.

• Resolve complex problems where no precedent exists.

• Mentor and train implementation team members.

Ad Hoc Responsibilities

• Provide analytical support, metrics, reporting, and support for special projects.

• Oversee implementation budgets, chargebacks, estimates, and cost tracking.

What You Bring

• 7+ years of project management, implementation management or business analysis

• 5+ years of experience working in an Agile development process

• Ability to apply a P&L owner mindset and strategic thinking approach towards problem solving and decision support.

• Bachelor’s degree in Business Administration, MIS, Computer Science, or similar.

• Excellent communication skills, both written and verbal.

• Ability to learn new applications and systems in a hands-on environment.

• Strong analytical, organizational, and planning skills.

• Ability to manage multiple concurrent projects and mentor junior team members.

• Ability to process complex, time-sensitive data from multiple sources and make informed decisions.

• Proven ability to influence senior leaders and stakeholders. Communicate change effectively.

Other Requirements

• Ability to work independently and within cross-functional teams.

• Strong understanding of regulatory impacts and ability to communicate changes across teams.

• Ability to foster trust, minimize variance in global processes, and drive change management.

• Comfortable presenting to stakeholders and facilitating communication among diverse groups.

• Travel required: 5–10%.

Bonus Points

• Insurance or warranty industry experience

• Agile experience or certifications (PM, BA, SCRUM, SAFe, Green Belt)

#AssurantProudJR

Pay Range:

$122,400.00 - $204,400.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.