Communications Director @ Five9

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Opportunity:

Five9 is seeking a passionate, results-oriented and collaborative Communications Director, Technology & Product to drive visibility, awareness, and growth for Five9’s technology and product portfolio story.

This highly visible role will be responsible for the strategy and execution of communications programs that showcase Five9’s innovations and the vision of its product strategy. This role sits within the Corporate Communications team, partnering closely with product, engineering and product marketing to create narratives that amplify the Five9 AI and CX technology story.

The ideal candidate will have a history of impactful technology communications experience and thrive in a dynamic environment that requires a strong point-of-view and savvy for high-stakes issues. This position reports to the VP of Corporate Communications.

Responsibilities:

Develop communications roadmap for product launches, updates and a broader narrative on Five9’s AI and CX product portfolio
Collaborate with Corp Comms, Product, Engineering and PMM teams to develop messaging and media strategy for product news and storytelling
Work with appropriate product spokespeople to develop thought leadership, develop creative campaigns to amplify technology/product POV and pitch interviews and speaking opportunities
Partner with Corporate Comms, Customer and Partner Marketing to engage customers and partners for joint PR and marketing campaigns
Align closely with Analyst Relations, Social, Internal and Executive Communications to ensure consistency of message and amplification across the right channels and audiences
Take the lead on day to day proactive technology PR programs, working with corporate communications and global agencies
Collaborate to manage PR agencies to drive maximum value, measuring earned media KPIs and insights, and sharing with the wider marketing team and leadership
Set SMART objectives and drive measurement for programs
Develop appropriate training and coaching for spokespeople when engaging with media
Budget management is key, with a sharp focus on ROI

Ideal Candidate:

At least 12+ years’ experience in technology / product communications. AI comms experience a huge plus
Experience collaborating 1:1 with executives and building programs that roll up to top level business strategy
Can grasp technical concepts and help articulate those concepts to a diverse audience through creative executions and simple language
Ability to move between strategy and execution easily
Dedication to the news cycle and fast-paced communications cycle, with experience in rapid response, including shaping complex stories
Expertise in both traditional and emerging media and channels
Innovative thinking, not afraid to take risks and push the team and company in new directions
Experience in managing and maximizing external agency resources, stretching every dollar of investment.
Management of budget and resource allocation to support success and efficiency
Experience in working for a publicly listed B2B technology company preferred
A relevant degree or diploma is preferred

Skills:

Strong written and verbal communications skills
Organized and efficient self-starter adept at working in fast-paced environments and is equally productive when working independently or on a team
Strong business acumen, budget management and project management
Strategic, objective-driven planning and reporting
Demonstrated relationships with impact across traditional and emerging influencer ecosystems (journalist, editors, bloggers, vloggers, industry experts and leaders)
Familiarity with social media best practices
Understanding of AI, CX, CCaaS and/or SaaS ideal

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$120,800—$238,400 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Communications Director

Technology & Product

Five9

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