Guest Service Intern

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Welcome to Four Seasons Resort Mallorca at Formentor. Perched on the spectacular Formentor Peninsula, surrounded by the Mediterranean Sea and the breathtaking landscapes of Mallorca, Four Seasons Resort Mallorca at Formentor is a truly extraordinary place to work. Originally opened in 1929, this iconic retreat has been reimagined following an extensive restoration, reopening in August 2024 as Four Seasons’ first resort in Mallorca. Set within a vast private estate, the Resort combines its rich heritage and poetic charm with contemporary luxury and the warm, authentic spirit of Spanish hospitality. Here, nature, history and exceptional service come together to create an inspiring environment for both our guests and our people. Join our team and become part of the story of Formentor — a place where careers are shaped by meaningful experiences, genuine connections and the opportunity to deliver the exceptional, every day.

About the role 

The Guest Service Intern supports the front office and guest relations teams in delivering exceptional service throughout the guest journey. This internship provides hands-on experience in key hospitality operations, including check-in/check-out procedures, guest inquiries, concierge services, and service recovery. The Guest Service Intern plays an important role in creating memorable guest experiences while learning the core principles of luxury service and hotel operations. 

What you will do 

• Assist in welcoming guests upon arrival and providing a warm and professional first impression.  

• Support guests with luggage handling during arrivals and departures, following hotel procedures and service standards.  

• Assist in escorting guests to their rooms and providing basic information about the hotel facilities and services.  

• Support the organization, tagging, storage, and delivery of guest luggage.  

• Assist guests with directions and general information about the resort and the local area.  

• Support transportation arrangements, including taxis and guest vehicles, when required.  

• Assist in maintaining a smooth and organized flow of guests and vehicles around the hotel entrance.  

• Ensure the hotel entrance, driveway, and luggage areas are maintained clean, organized, and welcoming.  

• Assist guests with inquiries regarding hotel services, opening hours, activities, and events.  

• Communicate guest requests, preferences, or concerns to the Front Desk and other relevant departments.  

• Collaborate closely with the Front Office and other hotel teams to contribute to a seamless guest experience.  

• Learn and follow hotel safety, security, and emergency procedures.  

• Handle all guest interactions with warmth, professionalism, and a genuine willingness to assist. 

What you bring 

• Exceptional Customer Service Skills: A genuine passion for hospitality and a strong desire to provide warm, attentive, and personalized service to guests.  

• Excellent Communication Skills: Ability to communicate clearly and professionally with guests and team members in a multicultural luxury hospitality environment.  

• Positive and Welcoming Attitude: A friendly personality, professional demeanor, and willingness to create a positive first and last impression for every guest.  

• Personal Presentation: Commitment to maintaining high standards of grooming and professional presentation at all times.  

• Attention to Detail: Ability to follow procedures carefully and ensure guest belongings, requests, and information are handled accurately.  

• Multitasking Ability: Capacity to manage different tasks and guest requests while maintaining a high level of service.  

• Local Knowledge and Curiosity: Interest in developing knowledge of Mallorca, including local attractions, restaurants, activities, and transportation options.  

• Physical Ability: Comfortable performing a physically active role that involves standing for extended periods and assisting with guest luggage.  

• Flexibility and Adaptability: Comfortable working in a dynamic hotel environment and adapting to changing guest and operational needs.  

• Team Player Attitude: Ability to work collaboratively with the Bell, Front Office, and other hotel teams to ensure a seamless guest experience.  

• Willingness to Learn: Enthusiasm for developing knowledge of luxury hospitality standards, Front Office operations, and personalized guest service.  

• Legal authorization to complete an internship in Spain. 

Degree: Currently enrolled in Hospitality, Tourism, Business Administration, or a related field. 

Languages: Fluency in both written and spoken English and Spanish.  

 
What we offer:  

• Competitive Salary, wages, and a comprehensive benefits package. 

• Excellent Training and Development opportunities. 

• Complimentary Accommodation at other Four Seasons Hotels and Resorts. 

• Complimentary Dry Cleaning for Employee Uniforms. 

• Complimentary Employee Meals. 

• Discounts at our hotel restaurants. 

• Discounts on local services. 

• Possibility of shared accommodation (at a reduced cost) and free transportation to work. 

• Mental Health Support: 24/7 access to professional and confidential psychological assistance. 

Schedule & Hours: Seasonal contract, full Time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends).