Experience Senior Living

Senior living developer and operator

Resident Services

Hotel Guest ServicesPosted on Nov 10

Full-timeCape Coral, FL, USA$16 - $17In-person

About the Job

Requirements

Experience as a concierge or in a customer service role is preferred.
One to two years of working with seniors is preferred.
Demonstrates the ability to use independent judgment and discretion to make decisions in the best interest of the customer being served.
Can communicate verbally, in writing, and through pictures when necessary.
Can manage time efficiently.
Can operate standard office equipment.
Can use technology effectively and efficiently, including computers, iPad or tablet, word-processing programs, internet access, and email.
May be required to drive and must possess a valid driver’s license with an acceptable driving record under company policy.
Can think creatively and independently to meet objectives and generate solutions.
Can solve problems using judgment and reason, including when dealing with emotional topics.
Can identify, obtain, and effectively allocate resources to achieve applicable goals.
Can relate to routine operations consistently with existing solutions to problems.
Can work with people in a team setting to support the company’s culture, accomplish goals, and achieve results.
Must be punctual, neat, clean, and professional in appearance.
Must be able to work varied schedules, including weekends, evenings, and holidays.

Responsibilities

Serves as a point of contact for needs, requests, and complaints from residents, families, guests, vendors, and staff.
Understands who the customer is and provides positive, memorable service.
Understands customers’ needs, requests, or concerns and helps provide personalized solutions.
Answers calls within three rings, determines their nature, and relays information or routes calls appropriately.
Takes detailed messages, including the caller’s name, date, time, return phone number, and pertinent information, and ensures they reach the intended person promptly.
Coordinates services for residents and families, especially out-of-town guests, including dry cleaning, grocery and drug-store delivery, dinner reservations, beauty-parlor services, theater and movie tickets, and transportation to events, appointments, and errands; follows up to confirm satisfaction.
Connects with new residents and families within their first week, welcomes them, introduces concierge services, and provides information about community services.
Answers questions and directs people to appropriate nearby community resources.
Coordinates the community transportation schedule by monitoring sign-up requests, resolving conflicts for the chauffeur, and providing written confirmations to relevant parties.
Liaises between the culinary department and guest meal reservations and provides written confirmation to relevant parties.
Makes reminder calls to residents who are not in the dining room and maintains RSVP lists for community, family, and special-meal events.
Maintains community security by following procedures and monitoring resident and guest sign-in and sign-out logbooks.
Keeps the reception, lobby, and welcome area safe, clean, and organized in compliance with procedures, rules, and regulations.
Receives and sorts incoming mail and delivers it as appropriate.
Receives and logs packages arriving at the community.
May perform other duties as assigned.

Desired Qualifications

Experience as a concierge or in a customer service role is preferred.
One to two years of working with seniors is preferred.

Resident Services PRN

Experience Senior Living · Cape Coral, United States · Other · Posted 2026-11-10

Salary: USD 16–17

Workplace: on_site

Department: Resident Services

Description

The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members.

We are looking for a Resident Services team member to join our amazing team!

Shift: PRN

Responsibilities:

Serves as a point of contact for needs, requests, and complaints for all residents, families, guests, vendors, and staff.
Has a solid understanding of ‘who’ the customer is and provides a level of service that is positive and rememberable.
Understands the customer’s needs, requests and / or concerns and assists in providing them with personalized solutions.
Answers the phone within 3 rings; determine the nature of the call to either relay information or route the call as appropriate.
Takes detailed messages with name, date, time, return phone number and any additional information that is pertinent at the time of the call. Ensures the message is received by the intended person in a timely manner.
Coordinates services for residents and their families (especially out of town guests), this would include but not be limited to the following: dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater, and movie tickets, as well as transportation to and from events, appointments and errand running. The Concierge will follow up after services were rendered to confirm that all was satisfactory
Connects with all new residents and families within the first week of arrival to introduce oneself, welcome them to the community, provide information on the concierge services for the community.
Answers questions and directs appropriately to nearby community resources.
Coordinates the community’s transportation schedule. This would mean to monitor the sign-up sheet for all requests, ensuring there are no conflicts for the chauffer. Provide written confirmation to all parties to ensure a smooth and pleasant experience.
Serves as a liaison between the culinary department and guest meal reservations. Provide written confirmation on the reservation to all parties to ensure a smooth and pleasant experience.
Make reminder calls to residents who are not in the dining room, maintaining RSVP lists for community events, family events and special meals that are held throughout the year.
Maintains security of the community by following procedures, monitoring logbooks to include resident and guest sign-in and sign-out logs.
Maintains a safe, clean, and organized reception, lobby, and welcome area by complying with procedures, rules, and regulations.
Receive and sort incoming mail. Deliver mail as appropriate.
Receive and log all packages that arrive at the community.
May perform other duties as assigned.

Requirements

Experience as a Concierge, or experience in a customer service role is preferred.
One (1) to two (2) years of working with seniors preferred.
Demonstrates an ability to use independent judgement and discretion to make decisions on what is in the best interest of the customer who you are currently serving.
Ability to communicate verbally, in writing, and through pictures when necessary.
Able to exude confidence and patience with all interactions.
Ability to manage time efficiently.
Able to operate standard office equipment.
Ability to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, and email.
The position may require driving responsibilities; must possess a valid driver’s license with an acceptable driving record per company’s Motor Vehicle Policy.
Able to think creatively and independently to meet worthwhile objectives.
Able to be innovative to create and generate solutions.
Able to act in solving problems, while exhibiting judgment and a realistic understanding of the issues. Able to use reason, even when dealing with emotional topics.
Identifies, obtains, and effectively allocates the resources required to achieve applicable goals.
Able to relate to routine operations in a manner that is consistent with existing solutions to problems.
Able to work with people in such a manner to support the company’s culture, work in a team setting to accomplish goals and get results.
Expected to be punctual, neat, clean, and professional in appearance.
Ability to work varied schedules to include weekends, evenings, and holidays.

Benefits

We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.

Background Screening Requirement

Employment is contingent upon successful completion of background screening in accordance with Florida law and company policy. Certain positions may require fingerprinting and Level 1 or Level 2 background screening. Applicants can review Florida care provider background screening requirements here: https://info.flclearinghouse.com

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About the Company

Experience Senior Living

Senior living developer and operator

Experience Senior Living is a developer and operator of senior-living communities. Its communities may provide independent living, assisted living, and memory care along with dining, activities, and resident services. Development and central teams create and support properties while community staff deliver daily operations and care. Work includes caregiving, nursing, culinary, sales, activities, maintenance, development, and corporate disciplines. The scope is Experience Senior Living and its own community portfolio. Its workforce connects frontline delivery with the specialist, operational, technical, and business teams that support the organization.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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