OKX

Venture capital for blockchain startups

Team Lead – Legal Response

Regulatory Compliance & EthicsConfirmed live in the last 24 hours

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listed

About the Job

Requirements

A degree in law, compliance, or a related field, or equivalent experience demonstrating critical thinking.
Prior experience leading or supervising a team and comfort holding others accountable.
Comfort working with data by reading service-level agreement, volume, and error dashboards and using them to make day-to-day team decisions.
Strong written and verbal communication and attention to detail, especially under time pressure.
Ability to work independently and as part of a team.
Comfort working in a fast-paced, dynamic environment with changing priorities.
Ability to navigate difficult situations and stay calm under pressure.
Ability to find appropriate solutions and resolve issues.
Ability to manage time and multitask to solve issues.
Ability to learn quickly, ramp up, and act on feedback constructively.
Willingness to work rotational shifts to support 24×7 operations.
Willingness to work in Tun Razak Exchange, within walking distance of MRT TRX.

Responsibilities

Lead Legal Response agents day to day by assigning and triaging incoming law enforcement requests, monitoring service-level agreement and quality performance, and handling complex or time-sensitive cases.
Coach and develop team members, conduct regular one-on-one meetings, and flag performance or capacity issues to the Manager.
Serve as the first-line escalation point for law enforcement requests and internal stakeholder queries from Legal, Compliance, Risk, and Customer Service; resolve issues where possible and escalate others with clear context.
Maintain and enforce standard operating procedures for law enforcement and regulatory requests, and identify process gaps or inefficiencies to the Manager with recommended fixes.
Own team-level metrics and reporting, including service-level agreement adherence, backlog aging, error rate, and volume trends, using team data and reporting tools directly.
Serve as the subject matter expert on law enforcement request handling for the team and adjacent functions.
Maintain sufficient working knowledge of company products to communicate credibly with external stakeholders, including law enforcement and legal representatives.
Support the Manager on process improvements, projects, and cross-team initiatives.
Ensure daily operations run smoothly and escalate incidents to the Manager and relevant stakeholders in a timely manner.
Monitor service-level agreement, backlog, and error-rate key performance indicators; identify trends and quality issues before they become escalations.
Conduct weekly or monthly performance reviews with team members, distinct from informal one-on-one meetings.
Coordinate with Learning and Development on training and retraining needs identified through performance monitoring.
Lead or contribute to process improvement projects and workshops.
Plan team shift schedules to maintain 24×7 coverage and manage shrinkage against plan.
Participate in recruitment activities, including screening and interviewing, for the team.

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

What You’ll Be Doing

Lead a team of Legal Response agents day-to-day: assign and triage incoming law enforcement requests, monitor SLA and quality performance, and step in on complex or time-sensitive cases.
Coach and develop team members, conduct regular 1:1s, and flag performance or capacity issues to your Manager.
Act as first-line escalation point for law enforcement requests and internal stakeholder queries (Legal, Compliance, Risk, Customer Service), resolving what you can and escalating what you can't with clear context.
Maintain and enforce SOPs for handling law enforcement and regulatory requests; surface process gaps or inefficiencies to your Manager with a recommended fix.
Own team-level metrics and reporting: SLA adherence, backlog aging, error rate, and volume trends — using the team's data and reporting tools directly.
Serve as subject matter expert on law enforcement request handling for your team and adjacent functions.
Maintain working knowledge of company products sufficient to communicate credibly with external stakeholders (law enforcement, legal representatives).
Support your Manager on process improvements, projects, and cross-team initiatives as needed.

Day-to-Day Responsibilities

Ensuring daily operations run smoothly; escalate incidents to your Manager and relevant stakeholders in a timely manner.
Monitor SLA, backlog, and error-rate KPIs; identify trends and quality issues before they become escalations.
Conduct weekly/monthly performance reviews with team members, distinct from informal 1:1s.
Coordinate with L&D on training and re-training needs identified through performance monitoring.
Lead or contribute to process improvement projects and workshops.
Plan team shift schedules to maintain 24x7 coverage, and manage shrinkage against plan.
Participate in recruitment activities (screening, interviewing) for the team.

What We Look For In You

A degree in law, compliance, or a related field, or equivalent experience demonstrating critical thinking.
Prior experience leading or supervising a team, comfortable holding others accountable.
Comfortable working with data: reading SLA/volume/error dashboards and using them to make day-to-day team decisions, not just reporting numbers upward.
Strong written and verbal communication; detail-oriented, especially under time pressure.
Able to work independently and as part of a team.
Comfortable working in a fast-paced, dynamic environment with changing priorities.
Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
Solutions mindset: passionate to find the right solution and resolve the issue.
Excellent time management: ability to multi-task to solve issues while managing time.
Quick learner: ability to ramp up quickly and act on feedback constructively.
Willing to work on a rotational shift to support 24x7 operations.
Willing to work in Tun Razak Exchange (walking distance from MRT TRX).

Perks & Benefits

Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!

Notice:

All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

About the Company

OKX

Venture capital for blockchain startups

OKX Ventures acts as the investment arm of the OKX cryptocurrency exchange, funding and supporting blockchain, DeFi, and Web3 projects. It invests across a wide range of areas—from infrastructure and middleware to applications and games—aiming to strengthen the crypto ecosystem. The firm provides capital and access to OKX’s network of partners and advisors to help portfolio companies grow and succeed. Notable holdings include Polygon, Solana, and Avalanche, reflecting a strategy focused on projects with potential to impact the crypto industry at large. OKX Ventures differentiates itself through its crypto-native perspective, extensive industry network, and active involvement in portfolio development, rather than just providing funding. Its goal is to identify promising projects and help them scale, contributing to a more robust and innovative blockchain ecosystem.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: $1.1B
Headquarters: Singapore, Singapore
Founded: 2017

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