O

OutSystems

Low-code platform for enterprise-grade apps

Customer Success Manager

Full-Time
$100k - $118k/yr
Senior
Bachelor's
Remote in USA
RemoteTravel as needed to meet with customers in person.
Company Does Not Provide H1B Sponsorship

About the job

Requirements
  • At least 5 years of experience in a customer-facing role.
  • Experience in Technical Account Management, Customer Success Management, Solution Engineering or Architecture, or Professional Services.
  • Experience with large enterprise customers in a SaaS revenue model.
  • A track record of consistently delivering projects, driving successful technical programs, and managing technical accounts.
  • Experience working with a technical customer base and corporate information technology projects and processes.
  • The ability to lead people internally and externally to drive outcomes.
  • A highly quantitative approach to understanding, measuring, and forecasting customer behavior and revenue.
  • The ability to work across geographies and cultures.
  • A Bachelor's Degree or equivalent or higher.
Responsibilities
  • Manage a list of strategic customers and important initiatives.
  • Provide customers with business, technical, and product knowledge.
  • Develop and execute effective success plans to drive customer outcomes.
  • Educate customers on how existing and new product features and functionality will contribute to the growth of their business.
  • Work closely with Customer Success leadership to define and execute best practices for account management.
  • Assist others at OutSystems as they support customers in their digitalization journey.
  • Work closely with Account Executives and Customer Success Engineers to identify and nurture customer renewal and growth opportunities to closure.
  • Act as the Voice of the Customer by identifying and quantifying key factors for customer success and communicating them effectively to drive solutions provided by OutSystems.
  • Develop a plan based on regularly scheduled customer communications, including quarterly business reviews and executive meetings, to meet customer success criteria.
  • Bring relevant product feedback and recommendations from customers to the Product Management team.
  • Travel as needed to meet with customers in person.
  • Develop a plan to increase penetration at customer accounts and increase OutSystems executive visibility.
  • Retain and grow revenue within the existing customer base.
  • Increase executive visibility into the customer base.
  • Increase customer health scores and Net Promoter Score.
  • Create OutSystems advocates in the customer base.
Desired Qualifications
  • Intellectual curiosity.
  • A sense of humor.

About the company

OutSystems provides a high-performance low-code development platform for building and deploying enterprise-grade applications, with AI features to speed up development. Users build apps through a visual low-code interface, use AI-assisted tools to accelerate coding and testing, and deploy to cloud or mobile environments while managing the full lifecycle. It differentiates itself with enterprise-grade capabilities, end-to-end lifecycle support, and a strong learning ecosystem, along with a flexible pricing model that starts free and scales. The goal is to help organizations digitally transform by delivering faster, scalable, and intelligent applications across industries.

Company Size

1,001-5,000

Company Stage

Growth Equity (Venture Capital)

Total Funding

$788.5M

Headquarters

Boston, Massachusetts

Founded

2001

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Simplify's Take

What believers are saying

  • OutSystems launched governed consumer-lending solutions for KeyBank, Paragon Bank, and Axos Bank.
  • June 2026 ONE conference added Agentic Systems Platform, Legacy Modernization, and Banking Loan Origination.
  • March 2026 Agentic Systems Engineering reports 50% faster development at SRS Distribution.

What critics are saying

  • Microsoft Power Apps and Mendix undercut OutSystems inside existing enterprise suites.
  • Agentic coding tools from AWS Kiro and OpenAI Codex commoditize OutSystems' builder.
  • If regulated-bank pilots stall, OutSystems' 2026 agentic thesis loses its flagship use case.

What makes OutSystems unique

  • OutSystems' 2026 Enterprise Context Graph governs agents across legacy systems and regulated workflows.
  • AWS Kiro and Amazon Bedrock integration differentiates OutSystems from generic low-code rivals.
  • G2 ranked OutSystems #1 for AI App Builder in August 2026.

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Benefits

Flexible Work Hours

Company Equity

Growth & Insights and Company News

Headcount

6 month growth

↑ 1%

1 year growth

↑ 0%

2 year growth

↑ 0%
Associated Press
Aug 27th, 2026
OutSystems launches governed agentic systems for consumer lending with KeyBank, Paragon Bank and Axos Bank

OutSystems has expanded its Agentic Industry Solutions portfolio for banking with a new consumer lending platform. The system combines AI agents, customer-facing applications, and workflows to help banks modernise loan processes whilst maintaining regulatory compliance. The Agentic Loan Applications platform layers over existing banking systems and automates document-heavy lending work. It captures and verifies documents, runs identity and sanctions screening, and compiles applications that integrate with banks' loan origination systems. KeyBank, Paragon Bank, and Axos Bank are among financial institutions using the platform. OutSystems evaluated multiple models through Amazon Bedrock, selecting those performing optimally at up to 82% lower cost. The platform includes rigorous testing against dozens of evaluations covering relevance, accuracy, and data protection. Banks can configure the system around their own products and policies whilst retaining data control.

Business Wire
Apr 7th, 2026
96% of enterprises use AI agents but 94% fear sprawl, OutSystems finds

OutSystems has released its 2026 State of AI Development report, revealing that 96% of enterprises are already using AI agents and 97% are exploring system-wide agentic AI strategies. The survey of 1,900 global IT leaders shows a decisive shift from experimentation to production deployment in mission-critical operations. However, 94% of organisations report concern about AI sprawl increasing complexity, technical debt and security risks. Only a small fraction have established centralised governance approaches, with most using agents across fragmented environments. Thirty-eight percent globally report mixing custom-built and pre-built agents, creating AI stacks that are difficult to standardise. The impact is most apparent in IT and software development, where 31% say AI is already integral to their practices. Financial services and technology sectors report the highest production deployment levels.

Business Wire
Mar 31st, 2026
OutSystems launches Agentic Systems Engineering to help enterprises build governed AI agent systems

OutSystems has introduced Agentic Systems Engineering, a new approach to AI development designed to help enterprises build and manage governed AI agent systems. The company announced the initiative alongside its Enterprise Context Graph, which provides real-time understanding of enterprise architecture to enable agents to work effectively across complex systems. The platform's enhanced Mentor tool will deliver conversational application generation and enable developers to use any agentic tool, including Claude Code, OpenAI Codex or Cursor, whilst maintaining security and compliance. Early customer implementations show significant results: SRS Distribution has accelerated development by 50%, whilst Kent State University and valantic are using the platform to maximise productivity. OutSystems plans to launch an early access programme in the second quarter of 2026.

GetLatka
Oct 24th, 2025
How Out Systems hit $331.6M revenue and 300K customers in 2024.

Out Systems CEO shares how Out Systems grew to $331.6M over the past 24 years. Out Systems has raised $572.1M and hit a $9.5B valuation in 2024. See more...

Yahoo Finance
May 20th, 2025
OutSystems Surpasses €500 Million in Revenue, Appoints Woodson Martin as New CEO to Spearhead Next Phase of Growth

BOSTON, May 20, 2025--OutSystems, a global leader transforming how companies innovate through software, today announced that it has achieved a significant milestone, surpassing €500 million in revenue. With more than 2,000 global customers and over 500 partners, this achievement underscores the company’s continued momentum and position as a global pioneer in the AI-powered application development market. Along with this landmark, OutSystems today announced the appointment of Woodson Martin as it