Office Assistant - Customer Service

Job Description

An exciting opportunity for an Office Assistant has become available within our Customer Service department of ALDI stores, based in Minchinbury. This is a fixed term contract until February 2028.

The Customer Service team are responsible for addressing customer inquiries, resolving issues, and providing support related to products and services. They strive to enhance the shopping experience by ensuring customer satisfaction and fostering a positive relationship with shoppers.

What does the role look like?

• Handle customer inquiries, escalations, and complaints.
• Provide solution-based outcomes with an emphasis on customer experience while balancing thorough investigation of non-conformance claims to protect ALDI’s revenue and reputation.
• Manage customer cases and maintain documentation.
• Conduct in-depth investigations regarding non-conformance claims, identifying trends and applying innovative, outside-the-box thinking to resolve issues effectively.
• Collaborate with team members and stakeholders to resolve issues.
• Proactively address issues to enhance customer experience.

And the best part? Every single day at ALDI, you'll know you're making a difference, supporting our mission to help everyday Australians live richer lives for less.

Qualifications

• Proven experience in a customer service role.
• High level of attention to detail and accuracy with the ability to prioritise in a fast-paced environment.
• Strong problem-solving skills and the capability to think creatively to identify solutions and trends.
• Strong verbal and written communication skills.
• Ability to take initiative and work autonomously with a focus on customer satisfaction.
• Strong teamwork skills, with the ability to work collaboratively with colleagues.
• Prior experience using Salesforce or other Call Centre CRM ideal but not required.

Additional Information

• Enjoy 5 weeks annual leave for pursuing your passions outside of work.
• Enjoy the flexibility of hybrid work options.
• Support during life’s most important moments including paid parental leave, including superannuation on parental leave.
• Complimentary access to free physiotherapy to treat non-work related aches, pains or niggles.
• Work with a company who has been recognised as an Employer of Choice every year since 2018 - 2024.
• Boost your wellbeing with the MyALDI wellbeing program with discounted access to Fitness Passport and health insurance.

Remuneration:

• Transparent tiered salary range of $79,100 - $86, 800 including Superannuation.

At ALDI, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people of all backgrounds, experiences, abilities, and identities. To learn more, please visit www.aldicareers.com.au