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Regal Rexnord

Automatic transfer switches for backup power

Logistics Specialist

Logistics & TransportationConfirmed live in the last 24 hours
Full-timeEl Paso, TX, USANo salary listed

About the Job

Requirements

  • A bachelor's degree in Industrial Engineering, Business Administration, International Business, Logistics, or a related field.
  • At least 3 years of experience in customer service, planning, logistics, or order management.
  • Strong Microsoft Excel skills, including analyzing order, inventory, and shipment data to identify trends, resolve issues, and support operational decision-making.
  • Ability to proactively identify and resolve issues that could delay raw material imports from El Paso to Mexico, including missing documentation, purchase order discrepancies, certificates, and other import requirements, and escalate issues to Customs and Purchasing as needed to ensure timely material availability for production.
  • Ability to prioritize competing work orders, work independently with minimal direction, and take initiative to complete tasks in a fast-paced environment.
  • Must be eligible and available to travel to the Chihuahua, Mexico site at least monthly.

Responsibilities

  • Manage the complete customer order cycle from receipt through delivery, ensuring accurate and timely execution.
  • Serve as the primary point of contact between customers and internal departments, providing clear and proactive order-status updates.
  • Monitor open orders, backlogs, past-due orders, and delivery performance daily to identify risks and drive corrective actions.
  • Communicate shipment dates, delivery commitment changes, material constraints, and potential supply risks in a timely manner.
  • Coordinate with Production, Planning, Purchasing, Logistics, and Warehouse teams to confirm material availability and production capacity.
  • Manage and resolve escalations involving delays, shortages, demand changes, and delivery issues, including coordinating recovery plans.
  • Participate in customer meetings to review open orders, priorities, delivery risks, and recovery actions.
  • Maintain accurate and current order records, delivery commitments, and related information in the enterprise resource planning system.
  • Prepare and present customer service performance metrics, including on-time delivery, response time, delivery-promise accuracy, backlog, escalations, and customer satisfaction.
  • Support continuous improvement actions that strengthen customer service levels and improve delivery performance.

Desired Qualifications

  • Experience with enterprise resource planning systems; SAP experience is strongly preferred.
  • Working knowledge of manufacturing, supply chain, and logistics processes.
  • Experience preparing customer-service reports and using performance metrics to drive corrective action.

About the Company

Regal Rexnord

Automatic transfer switches for backup power

Regal Rexnord’s Thomson Power Systems designs and manufactures critical electrical gear that sits between a building’s main power and its backup source. Its core products are automatic transfer switches (ATS) and switchgear, which monitor for power interruptions and seamlessly switch to a backup generator to keep important facilities—like hospitals and data centers—online. The system works with microprocessor-based controls to monitor power conditions and execute transfers quickly and safely, ensuring minimal downtime during outages. The company differentiates itself through a long, focused history in power-control engineering, a niche specialization in backup power for critical infrastructure, and its integration into the Regal Rexnord portfolio, which provides broader industrial component resources and support. The goal is to give reliable, automatic backup power so essential operations stay powered when the main grid falters.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
City of Langley, Canada
Founded
1973

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