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ModivCare

Technology-enabled supportive care and transportation services

Care Center Representative

Full-Time
$15/hr
Entry
Ohio, USA
RemoteRemote work is limited to eligible listed U.S. states.

About the job

Requirements
  • A high school diploma or GED is required.
  • Zero to one year of customer service experience is required, preferably in a contact center or healthcare setting.
  • The ability to remain calm and empathetic in high-pressure situations is required.
  • Proficient typing skills of 35 words per minute are required.
  • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint is required.
  • The ability to work independently and collaboratively is required.
  • Willingness to work weekends, overtime, and flexible hours as needed is required.
  • Minimum internet speeds of 50 Mbps download and 25 Mbps upload are required for remote work.
  • The employee must be able to sit and work at a computer with a headset for extended periods, lift up to 10 pounds, reach and bend to retrieve items, and speak, hear, and see throughout the assigned workday.
  • The employee must perform repetitive keystrokes and data entry, ambulate minimally, and answer a high volume of up to 100 or more calls per day.
  • Employees must successfully complete new-hire training and pass all required compliance testing.
Responsibilities
  • Answer incoming emergency and non-emergency calls, follow protocols to determine priorities, and dispatch responses accordingly.
  • Provide compassionate customer support using scripted and non-scripted responses.
  • Monitor a high volume of medical alerts and alarms and offer care during stressful situations.
  • Record call details, dispatches, and messages in a database in real time while maintaining focus and accuracy.
  • Communicate with empathy, respect, and patience to ensure a positive experience for members.
  • Verify and update customer information in the system to maintain accurate records.
  • Troubleshoot alarm systems and report issues to support timely maintenance.
  • Inquire about and recommend preventative healthcare services to members.
  • Manage access to highly sensitive materials and maintain strict confidentiality.
  • Talk and type simultaneously while navigating multiple screens and systems efficiently.
  • Perform other duties as assigned.
Desired Qualifications
  • Familiarity with customer service software and customer relationship management systems is preferred.
  • Customer service experience in a contact center or healthcare setting is preferred.

About the company

ModivCare provides technology-enabled healthcare services through an integrated suite of supportive care solutions for payors and patients. Its offerings include non-emergency medical transportation (NEMT), in-home personal care, and patient monitoring coordinated via a platform that addresses social determinants of health (SDoH). The company coordinates transportation, caregiving, and monitoring under value-based care arrangements, supported by data analytics to improve outcomes and reduce costs. By offering a broad, integrated service mix and a tech-enabled operating model, ModivCare aims to improve access to care and lower total healthcare costs for diverse populations.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Denver, Colorado

Founded

1986

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Simplify Jobs

Simplify's Take

What believers are saying

  • The July 24, 2026 $200 million SLR facility extends runway for operations.
  • January 2026 emergence reduced annual cash interest, improving reinvestment capacity.
  • New CEOs in NEMT and PCS can stabilize operations and customer relationships.

What critics are saying

  • August 7, 2026 class action survived dismissal over undisclosed NEMT cash-flow damage.
  • Heavy reliance on Medicaid contracts exposes Modivcare to pricing resets and state procurement losses.
  • Another liquidity squeeze after the 2026 facility would threaten a second restructuring.

What makes ModivCare unique

  • Modivcare’s January 2026 restructuring cut $1.1 billion of debt.
  • Josh Komenda and Marsha Ramos joined in June and September 2026.
  • Matt Williams joined August 2026, strengthening government affairs before Medicaid contract renewals.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Time Off

Paid Parental Leave

Short-Term and Long-Term Disability

Tuition Reimbursement

Employee Discounts

Growth & Insights and Company News

Headcount

6 month growth

↑ 7%

1 year growth

↑ 7%

2 year growth

↑ 7%
Healthcare Industry Today
Sep 30th, 2026
Best Foot Forward joins with other health care partners for Annual 'Paint the Gap' event in San Antonio during MHPA26.

Best Foot Forward joins with other health care partners for Annual 'Paint the Gap' event in San Antonio during MHPA26. Gathering to Bring Medicaid Leaders Together to Support 'Any Baby Can of San Antonio' with $5K+ Donation Paint the Gap is about what happens after Healthcare Industry Today identify a need. Technology can help Healthcare Industry Today find the gap, but closing it takes people, partnerships, and action." - Adam Kustin, BFF's Chief Growth Officer SAN ANTONIO, TX, UNITED STATES, September 30, 2026 /EINPresswire.com/ - Best Foot Forward (BFF), a health resource management company specializing in helping managed care organizations engage their health plan members, announced they are joining forces this week with Blueberry Pediatrics, GeneDx, Modivcare, and Sagitec to host the 2nd Annual Paint the Gap: Cocktails, Art & Connection during Medicaid Health Plans of America's (MHPA) Annual Conference in San Antonio. This year's Paint the Gap will also extend that commitment into the San Antonio community through a $5,000+ donation to Any Baby Can of San Antonio, a Southwest Texas nonprofit serving families who have a child or youth with a chronic illness or special needs. Built around the message "Technology Finds the Gap. Connection Closes It," Paint the Gap focuses on the idea that identifying a healthcare need is only one part of the solution. Together technology and data can help uncover gaps, but meaningful engagement, collaboration, and human connection are also key to helping members access the care and resources they need. Best Foot Forward in town to attend MHPA26 and strengthen its advocacy for serving Medicaid populations, provides the ideal opportunity to convene and collaborate with other healthcare executives, policymakers, beneficiary advocates, and healthcare innovators from across the country to continue the conversation around what it takes to turn identified needs into meaningful outcomes. "BFF stands behind the concept that every member of the Medicaid community has a role to play in enhancing access and improving outcomes," explains BFF co-Founder Byron Dennis. "We are very pleased to bring our unique perspective and expertise to the Paint the Gap conversation which addresses the complex barriers facing Medicaid members and improving access." This year, that message extends beyond the healthcare industry through support for Any Baby Can of San Antonio. BFF and its Paint the Gap partners will make a $5,000+ donation to the nonprofit in connection with the event, creating a tangible community impact in the city hosting this year's MHPA conference. "Paint the Gap is about what happens after we identify a need. Technology can help us find the gap, but closing it takes people, partnerships, and action, says Adam Kustin, BFF's Chief Growth Officer. "As we bring the Medicaid community together in San Antonio, it was important to us that the impact of this event also extends into the wider community hosting us." Taking place on September 29, the 2nd Annual Paint the Gap reception was officially co-hosted by Best Foot Forward, Blueberry Pediatrics, GeneDx, Modivcare, and Sagitec, bringing together organizations serving different areas of the healthcare ecosystem around the shared Paint the Gap message. Best Foot Forward's mission is to assist healthcare organizations and government insurance payors by locating, re-establishing contact with, and connecting hard-to-reach, high-utilization, or target-risk members to appropriate healthcare resources and support programs. BFF is recognized within the healthcare management industry for delivering best-in-class engagement results among populations often categorized as "Unable to Contact" (UTC). About Best Foot Forward Sales, Inc. Best Foot Forward (BFF), a certified minority-owned and HITRUST-certified business, is headquartered in South Florida, with offices in Illinois, Indiana, Ohio, Pennsylvania, Texas, and Georgia. BFF provides insight-driven healthcare engagement solutions focused on helping managed care organizations connect, communicate, and engage with difficult-to-reach member populations through phone and digital outreach strategies. www.bestfootforwardsales.com About Any Baby Can of San Antonio Any Baby Can of San Antonio provides support and resources to families of children facing serious health and developmental challenges. The organization works with families to help them navigate complex circumstances and connect with services and support. https://abcofswtx.org/ About MHPA26 The Medicaid Health Plans of America Annual Conference (MHPA26) takes place September 28-30, 2026, at the Grand Hyatt San Antonio River Walk. The conference brings together Medicaid managed care leaders, policymakers, advocates and healthcare innovators to address challenges and opportunities facing Medicaid and the populations it serves. https://medicaidconference.com/ Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. Healthcare Industry Today do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.

CXO Insiders
Sep 9th, 2026
Modivcare names Marsha Ramos as CEO of Personal Care Services.

Modivcare names Marsha Ramos as CEO of Personal Care Services. * September 9, 2026 Modivcare has appointed Marshalina "Marsha" Ramos, DNP, RN, as Chief Executive Officer of its Personal Care Services business. The appointment takes effect immediately. Modivcare provides non-emergency medical transportation (NEMT), personal care services (PCS), and monitoring solutions. With this appointment, Ramos will lead the company's national PCS portfolio. Ramos brings more than 30 years of home care leadership experience to Modivcare. Her background includes clinical, operational, and executive leadership positions. Most recently, Ramos founded and led Visionary Group, LLC as its Chief Executive Officer. The advisory firm serves home care and hospice organizations. Previously, Ramos served as President and Chief Operating Officer of Premier Home Health Care Services, Inc. The multi-state provider operates across several home care markets. She also held multiple senior positions at VNS Health. The organization ranks among the nation's largest providers of in-home care. Ramos will now join Modivcare's executive leadership team. She will oversee the company's national Personal Care Services operations. Ramos brings extensive Home Care leadership. At Premier Home Health Care Services, Ramos managed several critical areas of the business. Her responsibilities covered home care, care management, and consumer-directed programs. She oversaw these programs across seven states and 27 offices. During her tenure, she also stabilized important referral relationships. In addition, Ramos helped increase the organization's census. She also guided the company through its transition to a new electronic medical record platform. Her leadership experience also includes 26 years at VNS Health. The organization was formerly known as the Visiting Nurse Service of New York. VNS Health operates as one of the nation's largest nonprofit home- and community-based care organizations. Ramos advanced through several positions during her long tenure. She began her career at VNS Health in clinical intake. Eventually, she became Vice President of Operations. In that position, Ramos managed certified home care services across the organization's regional offices. Her experience therefore spans clinical care, operations, and executive management. Leslie Norwalk, Chair of the Modivcare Board of Managers, highlighted Ramos' leadership record. She also pointed to her experience managing complex home care environments. "Marsha is a proven home care operator who has successfully led at every level of the business," said Leslie Norwalk, Chair of the Modivcare Board of Managers. "She has built and stabilized multi-state home care operations, navigated complex regulatory and managed care environments, and earned the loyalty of the teams she has led. With Marsha's addition to the Modivcare team, each of our businesses is now led by a seasoned executive with deep industry expertise and a strong understanding of the markets they serve." Ramos sets priorities for Modivcare PCS. Ramos said she plans to begin her new role by listening to key stakeholders. Her approach will focus on caregivers, branch teams, clients, payors, and agencies. She also emphasized the importance of supporting professionals who deliver care in home settings. According to Ramos, strong home care depends heavily on dedicated teams. "I am honored to join Modivcare and to lead Modivcare's extraordinary team of caregivers and home care professionals who make it possible for people to receive care at home," said Ramos. "I have spent my career in home care, and I know this work depends on the people who show up every day for clients and their families. My first priority is to listen: to our caregivers, our branch teams, our clients, and the payors and agencies we serve. Together, we will build on what works and strengthen this business for the people who depend on it." Ramos brings formal nursing expertise to her new leadership position. She is a registered nurse with advanced academic qualifications. She holds a Doctor of Nursing Practice and a Master of Science in Nursing. Her professional involvement also extends to industry and nursing organizations. Ramos serves on the Boards of the Home Care & Hospice Association of New Jersey. She also serves on the Board of the New Jersey Collaborating Center for Nursing. She is based in New Jersey. Her appointment strengthens Modivcare's leadership team with extensive experience across home care and community-based services. The move also places an experienced home care executive at the helm of Modivcare Personal Care Services. Ramos will focus on building on existing strengths while supporting the people who depend on these services. For more stories on executive leadership and business innovations, explore its CXO Insiders for the latest updates.

Morningstar
Jul 24th, 2026
SLR ABL provides $200M senior credit facility for healthcare services firm Modivcare

The SLR ABL platform has closed a $200 million senior credit facility for Modivcare, a technology-enabled healthcare services company providing supportive care solutions focused on improving health outcomes. Daniel Silvers, chairman of Modivcare's board of managers, said the financing provides enhanced financial flexibility as the company executes its strategic priorities. He cited SLR's understanding of the healthcare sector and collaborative approach as key factors in selecting them as a financing partner. Modivcare, based in Denver, Colorado, provides non-emergency medical transportation, personal care services, and monitoring solutions for public and private payors. The company's solutions address social determinants of health by connecting members to essential care services. Moelis & Company advised Modivcare on the transaction.

SLR Credit Solutions
Jul 24th, 2026
SLR ABL platform provides Senior Credit Facility for Modivcare.

SLR ABL platform provides Senior Credit Facility for Modivcare. July 24, 2026 BOSTON, Massachusetts - The SLR ABL platform announced the closing of a $200 million senior credit facility for Modivcare TopCo, LLC ("Modivcare" or the "Company"), a technology-enabled healthcare services company providing a platform of supportive care solutions focused on improving health outcomes. "This financing provides Modivcare with enhanced financial flexibility as we continue the successful execution of our strategic priorities," said Daniel Silvers, Chairman of Modivcare's Board of Managers. "SLR's deep understanding of the healthcare sector and collaborative approach made them an ideal financing partner. We appreciate their support and look forward to working together as we continue delivering technology-enabled solutions that improve access to care and health outcomes." Tanner Phifer, SLR ABL, added, "Modivcare serves a mission-critical segment of the healthcare sector, and we are thrilled to support the Company's strategic and financial objectives." "We are pleased to work with Modivcare's team and their advisor, Moelis & Company, on this transformative transaction," said Tom Schneider, SLR ABL. "Our healthcare ABL expertise enabled us to structure a creative and flexible solution to support the Company's liquidity needs and corporate initiatives." About the SLR ABL Platform The SLR ABL platform provides asset-based financing solutions to asset-rich middle market companies throughout the United States. Led by industry veterans with an average of 30+ years of experience, the SLR ABL platform offers a broad array of collateral-based financing alternatives, from $3 million to $300 million per issuer, for working capital, growth, acquisitions, refinancing, and restructuring/recapitalizations. For more information, please visit www.slrcapitalpartners.com. About Modivcare Modivcare is a Denver, Colorado-based provider of non-emergency medical transportation, personal care services, and monitoring solutions for public and private payors and their members. The Company's value-based solutions address the social determinants of health (SDoH) by connecting members to essential care services. By doing so, Modivcare helps health plans manage risks, reduce costs, and improve health outcomes. For more information, please visit www.modivcare.com. Modivcare MEDIA CONTACT [email protected]

Associated Press
Jun 15th, 2026
Modivcare appoints Veyo founder Josh Komenda as NEMT CEO, promotes Kenneth Shepard to CFO

Modivcare, a leading non-emergency medical transportation provider, has appointed Josh Komenda as CEO of its NEMT business unit and Kenneth Shepard as enterprise CFO. Komenda brings over 20 years of healthcare experience, having founded and led Veyo, a NEMT company that expanded from two states to nine and facilitated more than 8.4 million annual trips. He most recently founded Brightwood Health, an in-home care company for older adults. He holds degrees in Computer Engineering from the University of Waterloo and an MBA from the University of Southern California. Shepard joined Modivcare in 2015 and previously served as CFO of the NEMT business, responsibilities he will retain alongside his new enterprise role.