Job Description
The IT Systems Engineer is a global role reporting to the Technology Operations Manager and will be
responsible for providing leadership in systems design, best practice, deployment, configuration and
maintenance as part of a 24x7 global operation. The Systems Engineer will work closely with the
infrastructure team to provide the highest level of guidance and support for the global systems and
security infrastructure including communicating, participating in, and documenting best practices for
the general administration and management of systems and security devices. A significant part of
this senior position is ownership and understanding of our current standards, introducing and driving
strategic improvements, and enforcing infrastructure standards across the enterprise.
The Systems Engineer will communicate regularly with management, team members, and functional
peers regarding the operational status of the systems environment. As a subject matter expert the
candidate will work with teams across the globe to utilize his/her strong technical background and
related experience to contribute to the department''''s goals and vision.
The candidate should be a self-starter with the maturity and experience to manage their time
effectively. They should be able to work independently as well as with other team members. Some
domestic and international travel may be required.
Primary Responsibilities and Duties:
•Provide technical leadership and expertise for the Firm’s infrastructure design, ensuring scalability,
stability, redundancy and best practices across a broad spectrum of technology assets:
•Contribute and drive key systems enhancements and consolidations covering many aspects
relating to network connectivity between data centers and branch-office locations, such as defining
requirements, strategy development, technology selection, testing, vendor management &
troubleshooting of infrastructure related issues through to resolution
•Communicating resolutions to infrastructure and support teams
•Working within team and company procedures for maintenance windows and change controls
•Creating and maintaining systems topology documentation and diagrams
•Assisting others in analyzing and resolving network problems
•Monitoring systems performance and taking appropriate actions when required
•Project managing and/or operating as technical lead on IT Projects
•Implementing new infrastructure hardware for operations and special projects
•Leveraging technology to further advance our capabilities for efficiently managing the IT
infrastructure
•Microsoft SQL and Citrix XM/XA/XD
•Windows infrastructure services covering Active Directory, Email, file servers, etc.
•Server virtualization (VMWare)
•Distributed security management covering antivirus, server patching, etc.
•Maintaining production systems in accordance with the IT strategy and team SLAs
Qualifications
Education
•Bachelor degree
Experience
•7+ years of systems engineering and infrastructure support experience
•Working knowledge of network infrastructure in a Financial Services environment
•Working knowledge of ITIL and support best practices including Change, Incident, and Problem Management a plus
Special Knowledge/Skills:
•Excellent analytical skills
•Strong technical skills
•Ability to conceptualize a technical problem over the phone
•Strong attention to detail
•Customer-service focused
•Outstanding organizational skills
•Vendor management skills
•Excellent communication and interpersonal skills (ability to effectively communicate with the IT team, Bankers from all levels, and Management)
•Self-motivated and proactive team player with strong work ethic
Special Knowledge/Skills: (cont.)
•Ability to work independently and manage a diverse workflow in a team environment
•Ability to work effectively and efficiently under pressure
•Ability to recognize and communicate risk with a strong track record for risk mitigation
•Ability to deliver quality products and processes to a production environment in a s and suppor state
•Scripting (VBScript and PowerShell) experience
•SAN experience covering EMC products
•Thorough knowledge of Windows Architecture: Active Directory including DNS / DHCP / Sites & Subnets / Routing / Exchange / Windows Server
Other Requirements
•Perform customer support related tasks and special projects as assigned by management
•Liaise interdepartmentally to proactively seek resolutions to all issues reported
•Participate in client events, as appropriate (Firm events, on-site meetings, client training, etc.)
•Light Vendor interaction expected
Mental Demands, Physical Demands, Environmental Factors
•Maintain emotional control under stress
•Maintain positive attitude when dealing with clients
•Some bending, stooping, climbing and walking
•Occasional lifting and carrying of heavy objects
Additional Information
Candidates will only be accepted if they meet ALL qualifications. Thank you!
All your information will be kept confidential according to EEO guidelines
IT & Security (2)