Virginia Department of Social Services

Human services for Virginians

Family Services Supervisor

Social & Community ServicesConfirmed live in the last 24 hours

Full-timeLebanon, VA, USA$55kIn-person

About the Job

Requirements

Considerable knowledge of effective supervision; policies, procedures, and regulations for direct service programs; human services program literature; casework supervision; customer and personal services, including needs assessment, service quality standards, and satisfaction evaluation; employment and/or social work principles, practices, and treatment modalities; and social, economic, health, and employment problems affecting individuals, groups, and communities.
Skill in operating a personal computer, associated software, and a motor vehicle.
Ability to plan and manage work activities and assist others in planning and management; develop programs and procedures; make decisions in difficult situations; communicate effectively orally and in writing; apply treatment and intervention approaches; interpret laws, policies, and regulations regarding human services, ensure compliance, and recommend changes; supervise staff working with clients; analyze situations and make sound judgments within applicable laws, policies, and regulations; and train, evaluate, lead, and develop subordinate staff.
A bachelor's degree in a Human Services field, or a bachelor's degree in any field plus at least two years of appropriate and related experience in a Human Services area.
Considerable experience in the assigned program area or human services programs, completion of required training programs, and supervisory experience or work experience in a leadership role. Equivalent combinations of training and experience that provide the required knowledge, skills, and abilities are acceptable.

Responsibilities

Supervise social workers, assistants, and others.
Set and enforce objectives for the quality and quantity of work performed by the unit.
Evaluate social service programs and program budgets.
Apply appropriate human-resource practices in staff supervision.
Establish and maintain working relationships with others.
Recommend policy changes based on evaluation of program effectiveness.
Handle difficult or dangerous cases.
Interpret the program to other agencies and the public.
Participate in community planning and develop new resources, jobs, and community work sites.

Desired Qualifications

Possession of a Bachelor of Social Work or Master of Social Work degree.
Possession of a Commonwealth of Virginia Social Worker license.

Title Description- This title represents the supervisory level in the occupational group for Family Services. Employees supervise staff that provide direct services for fostering and sustaining the social, health, economic, behavioral, and emotional functioning of individuals and families serviced by the Local Departments of Social Services. Employees supervise, train, lead, and develop staff and monitor case management services. The Family Services Manager is distinguished from the by the latter’s responsibilities for supervising Family Services Supervisors and managing the direct services program performance.

General Work Tasks (Illustrative Only) –

Supervises social workers, assistants and others;
Sets and enforces objectives for quality and quantity of work performed by unit;
Evaluates social service programs and program budgets;
Applies appropriate human resource practices in the supervision of staff;
Establishes and maintains good working relationships with others;
Recommends policy changes based on evaluation of program effectiveness;
Deals with difficult or dangerous cases;
Interprets the program to other agencies and to the public; and
Participates in community planning and development of new resources, jobs and community work sites.

Knowledge, Skills, and Abilities: Knowledge- Considerable knowledge of: principles and practices of effective supervision; of policies, procedures and regulations relating to the various direct service programs; the literature in the field of human services programs; casework supervision principles and practices; principles and processes for providing customer and personal services to include needs assessment, meeting quality standards for services, and evaluation of satisfaction; employment and/or social work principles, practices and treatment modalities; and social, economic, health and employment problems that face individuals, groups and communities.

Skills- Skill in operating a personal computer and the associated software and the operation of a motor vehicle.

Abilities- Demonstrated ability to: plan and manage work activities and assist others in their planning and management; develop programs and procedures; make decisions in difficult situations; communicate effectively both orally and in writing; apply treatment and intervention approaches; interpret laws, policies and regulations regarding human services, ensure compliance and recommend needed changes; supervise others working with clients; analyze situations to make sound judgments within the framework of existing laws, policies, and regulations; and train, evaluate, lead, and develop subordinate staff.

Education and Experience- Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Considerable experience in assigned program area/human services programs and completion of required training programs. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills and abilities. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.

Minimum Qualifications:

Preferred Qualifications:

Special Requirements:

Special Instructions to Applicants:

Minimum Salary: $55,000

Maximum Salary: To be determined

About the Company

Virginia Department of Social Services

Human services for Virginians

Virginia Department of Social Services is the state agency that designs and administers human-service programs for people and families across Virginia. Its responsibilities include food and energy assistance, foster care and adoption, child support, licensing, and abuse and neglect prevention. The department works with local social-services agencies and community partners to deliver benefits, protection, and family support. The agency spans benefits administration, protection, family services, regulation, and statewide oversight while providing policy, systems, funding, training, and operational support to Virginia’s locally administered social-services network.

Company size: Not listed
Company stage: Not listed
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