Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

The REO Eviction Coordinator oversees the eviction and occupancy resolution process for REO properties following foreclosure. This role manages attorney and vendor activities, monitors inspection and vacancy status, ensures compliance with investor requirements, and coordinates Cash for Keys and possession efforts to obtain timely property access.

Essential Duties and Responsibilities

Manage the REO eviction process, including legal evictions and Cash for Keys (CFK) programs, in accordance with investor and client guidelines.
Review inspection results for newly identified vacancies and ensure vacancy and property preservation (PPE) tasks are launched in accordance with state requirements.
Communicate with field agents and vendors regarding outstanding tasks and obtain confirmation of completion. Including lockout and preservation.
Review agent notes for reported damages, vacancy status updates, occupancy issues, and Cash for Keys requests.
Monitor asset inspection tasks to ensure inspections remain current and address overdue tasks with field agents.
Maintain regular communication with eviction attorneys and ensure updates are documented at least every two weeks.
Track eviction milestones and ensure attorney update tasks are completed timely.
Review and maintain all required eviction documentation, including Notices to Quit (NTQ), Notices to Vacate (NTV), complaints, court filings, and possession documents.
Coordinate and negotiate Cash for Keys offers with occupants in accordance with investor guidelines.
Follow state-specific requirements and coordinate with foreclosure attorneys regarding redemption periods, confirmation, ratification, and related post-sale actions.
Maintain accurate system notes, reporting, and status updates for internal stakeholders and clients.
Escalate delays, compliance concerns, or contested occupancy matters as appropriate.

Qualifications

Experience in REO, foreclosure, default servicing, eviction coordination, or property preservation.
Knowledge of foreclosure, eviction, and post-sale timelines and requirements.
Strong organizational, communication, and follow-up skills.
Ability to manage a high-volume portfolio while meeting deadlines.
Proficiency in Microsoft Office and servicing platforms.

Core Competencies
Analytical thinking and problem solving
Accuracy and attention to detail
Time management and prioritization
Collaboration and teamwork
Adaptability and continuous improvement mindset
Customer service orientation

Why Selene?

Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

Paid Time Off (PTO)
Medical, Dental &Vision
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Paid Holidays
Company paid Life Insurance
Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.

About the company

Selene provides mortgage loan servicing and resolution for residential portfolios, handling performing, re-performing, and high-touch special servicing for distressed loans with agency approvals. It is an approved servicer for FHLMC, FNMA, GNMA, VA, and USDA, and is one of only two GNMA single-family master servicers and approved sub-servicers. Its services include loss-mitigation strategies backed by proprietary technology and individualized client management for a diverse client base such as banks, investors, REITs, private equity, hedge funds, GSEs, and government agencies. The goal is to help clients efficiently service and resolve mortgage portfolios while reducing losses through scalable capacity and data-driven, personalized service.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Houston, Texas

Founded

2004

Get referred to Selene

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Simplify's Take

What believers are saying

Jocelyn Martin-Leano and Doug Whittemore joined in 2026 to accelerate growth.
Selene hired Travell Brown and Duwaine Thomas, reinforcing loss mitigation and servicing execution.
Borrower delinquencies rose through Q2 2025, expanding work for Selene's special servicing.

What critics are saying

Milam v. Selene Finance reached Seventh Circuit briefing in 2025, exposing FDCPA liability.
Corbett v. Selene Finance filed July 21, 2026, adds fresh consumer-credit litigation.
Mortgage-servicing complaints can trigger state AG scrutiny and client churn within twelve months.

What makes Selene unique

Selene Finance combines servicing, diligence, and title under one mortgage platform.
Fitch upgraded Selene's RMBS servicer ratings to RPS2- on October 31, 2025.
Selene Cares+ digitizes borrower assistance with microsites, videos, and on-demand modules.

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Benefits

Paid Time Off
Medical, Dental &Vision
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Paid Holidays
Company paid Life Insurance
401(k) Company Match

Growth & Insights and Company News

Headcount

6 month growth

13%

1 year growth

13%

2 year growth

13%

National Mortgage Professional

Feb 9th, 2026

Selene Finance Unveils First Phase Of Its Borrower Assistance Campaign

Selene Finance unveils first phase of its borrower assistance campaign. Feb 09, 2026 Selene has launched the first phase of its Selene Cares+ campaign, introducing enhanced digital tools and educational resources designed to improve borrower communication and engagement during times of financial hardship Selene Finance LP has launched the first phase of Selene Cares+, a borrower assistance campaign aimed at streamlining communications and providing clearer, more accessible support for customers navigating financial challenges. The initial rollout centers on enhanced digital outbound communications designed to deliver educational, informative content that borrowers can access on demand - 24 hours a day, year-round. These resources include customized microsites, animated videos, and educational modules, enabling customers to learn at their own pace and revisit material as needed to better understand the options relevant to their financial situation. According to Joe Davila, CEO of Selene Holdings, the campaign responds to common hurdles borrowers face during periods of financial stress, particularly when confusion or incomplete information can impede engagement. "Borrowers are often overwhelmed during periods of financial stress, and confusion or lack of information can become a barrier to meaningful engagement," said Davila. "Selene Cares+ reflects our commitment to meeting customers where they are, with clarity, empathy, and transparency. This program is about creating confidence through understanding and ensuring borrowers know we are here to help." Selene's leadership underscores that the digital experiences go beyond traditional servicing communications by delivering consistent messaging tailored to individual circumstances. Engagement with these tools is measurable and continuously refined to ensure relevance and effectiveness. Get the NMP Daily Essential stories, every weekday. Future phases of the initiative promise expanded content, improved personalization, broader communication channels, and additional self-service capabilities, reinforcing Selene's commitment to proactive borrower engagement throughout the customer journey. "I've helped build borrower communication programs before, but Selene Cares+ takes this concept to an entirely new level," said Douglas Whittemore, chief strategy and growth officer of Selene. "This isn't about sending messages - it's about breaking down barriers to communication and addressing the negative perceptions that sometimes prevent borrowers from engaging. By giving borrowers the ability to learn on their own terms, through intuitive digital experiences, we create a more informative and comfortable path for them to reach out when they're ready to take the next step."

bdtonline.com

May 7th, 2025

Jocelyn Martin-Leano, President, Selene Finance and Doug Whittemore, Chief Strategy and Growth Officer Join Selene to Drive Next Phase of Company's Growth

Selene, a provider of industry leading loan servicing, diligence and title solutions, today announced the appointments of Jocelyn Martin-Leano as President, Selene Finance and Doug Whittemore as Chief Strategy and Growth Officer for all Selene Holdings' business lines, effective immediately.

Selene

Eviction Coordinator

About the job