National Information Solutions Cooperative

SaaS provider for utilities and broadband

Customer Care & Billing Support Intern - Energy

Customer SupportUpdated on Nov 7

Internship · Summer 2027Lake St Louis, MO, USANo salary listedIn-person

About the Job

Requirements

Candidates must be currently in school and working toward an Associate or Bachelor's degree in a computer- or business-related field.
Strong customer orientation, research and problem-solving skills, and attention to detail.
Strong verbal, written, interpersonal, and communication skills.
Ability to work independently and in a team environment, adapt to change, and organize and prioritize work.
Strong PC skills and ability to interact positively with internal and external contacts.
Ability to convey technical solutions to technical and non-technical users.
Ability to maintain professionalism, ethical behavior, and confidentiality.
Commitment to NISC's Statement of Shared Values.

Responsibilities

Provide customer support to internal and external customers.
Create and route support cases.
Assist with maintaining and organizing electronic documents.
Assist with upgrade requests.
Assist with iVUE Connect Marketing new form updates.
Assist with building cases for funding issues.
Assist with maintenance of Provisioning audit exceptions.
Use AI tools to assist with problem-solving within the role.
Use support tools as directed.
Work closely with other support teams and software engineers to resolve issues, documenting interactions appropriately.

About NISC

NISC develops and implements enterprise-level and customer-facing software solutions for over 1200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry.

Primary Responsibilities:

This position reports to a Support Team Lead or to the Support Manager. This will be an internship in our Member Support division and is an entry level role working with our Energy solutions. This position has a moderate level of customer interaction and works closely with other support teams as well as software engineers in resolving issues. Strong communication skills both internally and externally with proper documentation are key to this position.

This position will report to our Lake Saint Louis, Missouri, office. We are unable to consider remote work for this role.

**Current applications will be under consideration for Summer 2027 internships

Essential Functions:

Provides superior customer support to internal and external customers in all encounters
Create and route support cases
Assist with maintaining and organizing electronic documents
Assist with upgrade requests
Assist with iVUE Connect Marketing new form updates
Assist with building cases for funding issues
Assist with maintenance of Provisioning audit exceptions
Leverage AI tools to assist with problem-solving within the role
Utilizes all support tools as directed

Desired Job Experience

Strong customer orientation.
Excellent research and problem-solving skills with a strong attention to detail.
Strong verbal and written, interpersonal, and communication skills.
Ability to work independently, as well as in a team environment.
Ability to effectively adapt to change.
Strong PC skills.
Ability to organize and prioritize.
Ability to interact in a positive manner with internal and external contacts.
Ability to convey technical solutions to both technical and non-technical users.
Ability to maintain the highest level of professionalism, ethical behavior, and confidentiality.
Commitment to NISC's Statement of Shared Values.

Desired Education and/or Certification(s):

Candidates must be in school and working towards the completion of an Associate or Bachelor’s degree in a computer/business related field.

About the Company

National Information Solutions Cooperative

SaaS provider for utilities and broadband

National Information Solutions Cooperative (NISC) provides software-as-a-service (SaaS) solutions for broadband and utility industries. Its products include capital credit management, consumer analytics, asset and ticket management, and service provisioning, which help clients manage workforce, streamline dispatch, and share detailed energy usage data with customers to help lower bills. Unlike general software vendors, NISC differentiates itself with a long track record (over 50 years), a comprehensive, integrated suite tailored to electric cooperatives, telecoms, and municipalities, and strong customer support centered on improving customer engagement and service efficiency. The company’s goal is to maximize its clients’ ROI by delivering reliable software, ongoing updates, training, and implementation support that enhance operational performance and customer satisfaction.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Lake St Louis, MO
Founded: 2000

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