Full-Time

Sr. Manager

Hris

Confirmed live in the last 24 hours

Uniphore

Uniphore

501-1,000 employees

Automates customer interactions using AI

Data & Analytics
AI & Machine Learning
Financial Services

Compensation Overview

$141.5k - $176.9kAnnually

+ Annual Incentive Opportunity + Pre-IPO Stock Options

Senior

Remote in USA + 1 more

More locations: Alpharetta, GA, USA

Remote position based out of DFW, TX or Alpharetta, GA.

Category
Administration
Human Resources
People & HR
Required Skills
Data Analysis
Requirements
  • 7 – 10 years of experience in HRIS tech
  • 3+ years people management experience
Responsibilities
  • Implement, configure, maintain, operate, and optimize Workday system and interfaces, as well as other non-Workday systems that are parts of the overall HRIS platform. Such as Recruiting/Applicant Tracking System, New Employee Onboarding System, Benefits Administration, Performance Management System, and Learning Management System
  • Lead change management to ensure new processes/technology land well with employees and the People team
  • Manage 3rd party consulting firms providing consulting services
  • Identify opportunities for process improvement, automation, application operational efficiency, and security
  • Conduct and participate in the analysis of workflows and design of functionality and/or improvements to systems, ensuring both process and system requirements are fully identified, evaluated, tested, and implemented
  • Identify and troubleshoot system issues and work with others (IT, HR partners, vendors) as needed to bring to resolution
  • Assist with people data analytics and reporting capabilities, ensuring systems are optimized to reduce manual reporting
  • Work cross-functionally to understand business needs and provide actionable insights for ongoing customer needs
  • Work closely with payroll, compensation, and benefits team members to ensure accuracy of benefits deductions, status changes, compensation, and time/attendance related issues
  • Develop end-user procedures, guidelines, and workflow documentation
  • Work with leadership to ensure timely implementation and delivery of new functionality and enhancements
  • Work with stakeholders to create, update and oversee processes and workflows for HRIS systems and implement timely updates as changes occur

Uniphore specializes in conversational AI solutions that automate and improve customer interactions. Its main products include tools for conversational automation, analytics, and virtual assistants, which help businesses enhance their customer service operations, cut costs, and boost service quality. Uniphore's technology integrates with existing customer service systems to automate routine tasks and provide real-time insights into customer interactions, making it easier for service agents to respond quickly and personally. Unlike many competitors, Uniphore has a strong focus on the financial services sector, serving notable clients like BNP Paribas Wealth Management and PNB MetLife. The company's goal is to help businesses leverage AI for better customer engagement and operational efficiency, generating revenue through a subscription model that allows clients to scale their usage as needed.

Company Stage

Series E

Total Funding

$592.1M

Headquarters

Palo Alto, California

Founded

2008

Growth & Insights
Headcount

6 month growth

-5%

1 year growth

-3%

2 year growth

2%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent upgrade to U-Analyze with generative AI capabilities positions Uniphore at the forefront of AI-driven customer interaction analytics.
  • Uniphore's ability to integrate text, voice, and video data provides a comprehensive solution for businesses looking to enhance customer engagement.
  • The company's global market reach and diverse client base offer significant growth opportunities and stability.

What critics are saying

  • The rapid pace of AI technology advancements requires continuous innovation to stay competitive, posing a challenge for Uniphore.
  • Integration with existing customer service systems can be complex and may lead to implementation challenges for clients.

What makes Uniphore unique

  • Uniphore's focus on conversational AI and multimodal data integration sets it apart from competitors who may only specialize in one type of interaction.
  • The company's strong presence in the financial services sector, with clients like BNP Paribas Wealth Management and PNB MetLife, highlights its industry-specific expertise.
  • Uniphore's subscription-based model ensures a steady revenue stream while allowing clients to scale their usage based on needs, unlike one-time purchase models.

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