Operations & Maintenance Manager - Digital Infra

About the Role:

We are seeking an experienced Operations & Maintenance Manager to lead the safe, reliable, and efficient operation of one or more mission-critical data center facilities. Reporting to the Digital Infrastructure leadership team, you will be responsible for ensuring maximum availability of critical systems, driving operational excellence, and leading multidisciplinary teams in a 24/7 environment.

This role plays a key part in maintaining world-class service standards, supporting customer requirements, and delivering continuous improvement across all facility operations.

Key Responsibilities:

Data Center Operations

• Oversee the day-to-day operation of critical facility infrastructure, including electrical, mechanical, cooling, fire protection, security, and monitoring systems.

• Ensure compliance with operational procedures, maintenance standards, service level agreements, and uptime commitments.

• Lead incident response activities, root cause investigations, and corrective action plans for critical events.

• Manage change control processes and ensure the safe execution of maintenance activities and infrastructure upgrades.

• Monitor operational performance through KPIs, availability metrics, and energy efficiency indicators.

Maintenance & Asset Management

• Develop and optimize preventive and predictive maintenance programs for critical assets.

• Manage relationships with OEMs, specialist contractors, and service providers.

• Oversee asset lifecycle management, warranty tracking, and long-term replacement planning.

• Ensure the accuracy and effectiveness of CMMS and DCIM platforms.

Leadership & People Management

• Lead, mentor, and develop teams of engineers and technicians across multiple shifts.

• Drive a high-performance culture focused on safety, accountability, and continuous improvement.

• Support workforce planning, recruitment, training, and performance management activities.

• Promote technical excellence and ongoing competency development.

Health, Safety & Compliance

• Maintain the highest standards of health, safety, and environmental performance.

• Ensure compliance with applicable regulations, industry standards, and corporate HSE policies.

• Review risk assessments, permit-to-work processes, and operational procedures.

• Support audits, inspections, certifications, and regulatory requirements.

Stakeholder & Customer Management

• Serve as the primary operational interface for customers, partners, and internal stakeholders.

• Produce regular operational and performance reports for senior management.

• Work closely with Engineering, Construction, and Project teams during commissioning, expansion, and fit-out activities.

• Support customer audits and operational reviews.

What We're Looking For:

Required Qualifications & Experience

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Facilities Management, or a related discipline.

• Minimum of 7 years' experience in data center, critical facilities, or mission-critical infrastructure operations.

• At least 3 years of leadership experience managing engineering or maintenance teams.

• Strong technical knowledge of electrical distribution systems, UPS, backup generation, cooling infrastructure, and building management systems.

• Experience managing contractors, service agreements, and vendor performance.

• Proficiency in CMMS, DCIM, and operational reporting tools.

Preferred

• Data center certifications such as CDCP, CDCE, Uptime Institute AOS, or equivalent.

• Experience within hyperscale, colocation, or large-scale critical environments.

• Knowledge of sustainability and energy efficiency frameworks (LEED, BREEAM, ISO 50001).

• Professional fluency in English; Spanish is highly desirable.

Key Competencies

• Strong leadership and people management skills.

• Excellent problem-solving and decision-making capabilities in high-pressure environments.

• Customer-focused mindset with outstanding stakeholder management skills.

• Analytical and data-driven approach to operational performance.

• Effective communication skills across technical and executive audiences.

• High level of accountability, integrity, and commitment to operational excellence.

Why Join Us?

Join a growing Digital Infrastructure platform and play a key role in delivering resilient, sustainable, and future-ready data center operations that support some of the world's most demanding digital environments.