Project Manager - Client Operations
About the job
- Localization (subtitling or dubbing) and/or digital media and mastering experience is preferred.
- Strong organizational skills, including multitasking and time management.
- Experience in the media industry and post-production workflows.
- Ability to support customer experience and customer service excellence.
- Ability to communicate with technical and non-technical individuals.
- Ability to work with urgency in a fast-paced, high-volume environment.
- Ability to solve problems creatively and innovatively.
- Attention to detail and ability to plan complex projects with urgency.
- Manage creation and delivery of digital video and audio files to digital storefronts such as iTunes, Netflix, Amazon, and Disney+.
- Manage multiple projects from client order through delivery completion, focusing on high quality and timely delivery.
- Understand specific client specifications and needs.
- Build working relationships with clients and deliver customer service.
- Manage, monitor, and update timelines; set realistic expectations for daily deliveries and communicate clearly with clients and internal operations.
- Work with the billing team to ensure projects are billed correctly and on time to clients.
- Enter orders based on client requests and ensure data accuracy in internal and external systems.
- Provide strategic solutions to issues that arise with clients.
- Collaborate with operational teams to build processes and ensure workflows operate smoothly and efficiently.
- Identify opportunities to enhance client experience and work with department leaders to drive and execute initiatives.
- Represent the interests of customers and the company.
- Follow security policies and protect entrusted information.
- Document processes as training guides, including video trainings.
- Use dashboards, reports, and metrics to monitor production milestones and status.
- Participate in capacity planning for customers, ensuring accuracy in rolling demand-versus-capacity forecasts.
- Participate in the Corrective Action Report process for client rejections and other issues to establish procedures that prevent issues from occurring or recurring.
- Participate in Operational Initiatives with technology, operational, and administrative teams to continuously improve account workflows.
- Bachelor’s degree.
- A positive attitude when encountering obstacles and enthusiasm for completing work.
About the company
Pixelogic Media Partners provides end-to-end creative, localization, and distribution services for film and media projects. Its offering includes subtitling, dubbing, digital cinema mastering, and content distribution across multiple platforms and formats. The company operates globally with facilities in Burbank, Culver City, London, Berlin, and Seoul, delivering 24x7 services across different time zones to support content creators, studios, owners, and broadcasters. Unlike others that offer fragmented services, Pixelogic combines artistic development with localization technology to ensure content resonates with audiences worldwide. The goal is to help creators break cultural barriers by delivering high-quality, widely accessible content through a seamless global workflow.
Company Size
1,001-5,000
Company Stage
Early VC
Total Funding
$15.4M
Headquarters
Burbank, California
Founded
2016
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Simplify's Take
What believers are saying
- Mediafellows and Pixelogic launched a localization order feature in September 2025.
- Revelio Labs counted 1,759 employees in March 2026, with 69 active 2026 postings.
- Pixelogic expanded Korean dubbing through Juice Media, announced May 18, 2022.
What critics are saying
- Pixelogic filed four California WARN notices in 2024, cutting 139 workers.
- Netflix Preferred Partner status concentrates demand around one platform and its vendor standards.
- Generative AI dubbing and studio in-sourcing can compress margins and erase localization volume by 2027.
What makes Pixelogic Media Partners unique
- Pixelogic Korea joined Netflix Preferred Partner Program for audio localization in 2026.
- Pixelogic acquired mediafellows in February 2024, adding digital distribution workflow software.
- Imagica Group bought a significant minority stake in Pixelogic in 2025.
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Benefits
- Health Insurance
- Professional Development Budget
- Remote Work Options
- Meal Benefits
- Phone/Internet Stipend
- Commuter Benefits
- Employee Referral Bonus