Job Description

• Install and properly maintain equipment in newly assigned Nielsen Families/Households
• Drive to selected homes within a designated territory, using company-provided vehicle 
• Ensure collection and transmission equipment is properly installed and configured to transmit necessary audience data
• Respond to calls from assigned Nielsen Families/Households and ensure equipment is maintained and operating effectively
• Prioritize, schedule and complete all work in compliance with established policy and guidelines in assigned territory
• Accurately collect and report demographics and audience information using Nielsen proprietary platforms
• Educate and coach Panel Members on proper operation and usage of Nielsen equipment
• Recruit new or existing Nielsen families by convincing randomly selected households to participate in our research
• Maintain multiple platforms and panel applications in each panelist home at or above projects KPIs
• Ensure tests are administered adhering to quality standards
• Perform analysis to help determine the reason for product failures
• Perform product verification and validation tests before delivery
• Interact with Panelists regularly to capture and record user experience and clearly communicate that information with Data Science.
• Develop standard procedures for field testing tasks
• Manage multiple projects/validations in parallel with each other in the same panelist home
• Submit feedback via Standardized Test Intake form about experience in the field to help track defects and communicate enhancements
• Collect detailed notes from field visits and experience with panel applications. Clearly communicate and report findings on a weekly call with Data Science and Engineering.
• Assist in determining the root cause of technological problems or deficiencies in new procedures, and communicate the process involved in remediation
• Document via Standardized Feedback Intake form and provide detailed, step-by-step, reporting of problems and/or solutions during testing in order to meet company quality standards
• Use persuasion skills and other effective communication techniques to gain Panelist participation and cooperation in installing multiple Nielsen Ratings meters/platforms to test new software, hardware and procedures
• Collaborate with various teams  (engineering, data science, product leadership and management) members to achieve a common goal
• Thoroughly test hardware/software procedures in a live environment  (scripted and no -scripted testing)
• Assess effectiveness/viability of new equipment, software enhancements, and panelist cooperation rates/hesitancy and enter via Standardized Test Intake form