Inactive
P

PayIt

Government payments and transaction platform

Client Implementation Manager

Implementation & Technical Account ManagementPosted on Aug 20
Full-timeKansas City, MO, USA$60k - $90k /yr

About the Job

Requirements

  • Have 3 or more years of professional experience working for a software-based organization, with hands-on experience supporting or implementing applications using web technologies and/or working in a client-facing business or solution analyst capacity.
  • Be able to lead large enterprise implementations across multiple internal and external stakeholder groups.
  • Take a proactive, logical, and collaborative approach to solving complex problems.
  • Be resilient and able to handle multiple tasks in a fast-paced, dynamic environment, adapting to and influencing evolving approaches and processes.
  • Have strong technical aptitude and the ability to influence clients while managing evolving SaaS requirements.
  • Have experience with the full project management lifecycle, including articulating product roadmaps and deliverables in a client-facing capacity.
  • Have experience with project management and collaboration tools such as Confluence, Trello, Teams, Slack, and Jira; diagramming and visualization solutions such as Draw.io and Lucidchart; and Microsoft Office.
  • Be willing to travel 10–20%, with travel varying based on project assignment requirements and client needs.
  • Be authorized to work for any employer in the United States or be a Canadian citizen or authorized to work in Canada without sponsorship.
  • Ensure the confidentiality, integrity, and availability of company, client, and citizen data, exercising due care as outlined in PayIt's Business Code of Conduct and Information Security Policies.

Responsibilities

  • Lead implementation of SaaS solutions with government agency teams.
  • Own each client implementation by providing project management, gathering business rules, carrying out implementation activities using PayIt Platform tools, and working with other teams where appropriate.
  • Develop and configure prototypes using Platform tools based on client business needs, and build and iterate them to incorporate client feedback.
  • Deliver requirements needing engineering or other teams to those teams, following the process and coordinating timelines with the PMO.
  • Manage test-plan creation and alignment of requirements with Product teams, including logging and coordinating implementation issues and bugs, and validating test plans and requirements with clients.
  • Work cross-functionally to ensure configured solutions meet client and PayIt product specifications.
  • Support clients in maintaining platform hygiene, including customer-friendly workflows, naming conventions, and data-set organization, and proactively identify potential configuration and user-experience issues.
  • Serve as the primary connection point for steady-state handoff to Client Success, Operations, and Support.
  • Develop training for PayIt departments on user experience and unique client FAQs.
  • Maintain, update, and develop client-related documentation internally and externally.
  • Coordinate efforts with client stakeholders.

About the Company

PayIt

Government payments and transaction platform

PayItGov.com provides a digital transaction platform for government agencies to manage resident payments and refunds online, improving customer experience and revenue collection. Its product centralizes online payments, refunds, transaction tracking, payment reminders, and real-time dashboards for staff to run operations smoothly. It differentiates by focusing on government customers and offering end-to-end transaction management with reminders and visibility, as shown by 75% of client transactions moving online. The goal is to help governments serve residents more efficiently while speeding up revenue collection and maintaining privacy and security.

Company size
201-500
Company stage
Growth Equity (Venture Capital)
Total funding
$194.5M
Headquarters
Kansas City, MO
Founded
2013

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