Client Implementation Manager
About the job
- Have 3 or more years of professional experience working for a software-based organization, with hands-on experience supporting or implementing applications using web technologies and/or working in a client-facing business or solution analyst capacity.
- Be able to lead large enterprise implementations across multiple internal and external stakeholder groups.
- Take a proactive, logical, and collaborative approach to solving complex problems.
- Be resilient and able to handle multiple tasks in a fast-paced, dynamic environment, adapting to and influencing evolving approaches and processes.
- Have strong technical aptitude and the ability to influence clients while managing evolving SaaS requirements.
- Have experience with the full project management lifecycle, including articulating product roadmaps and deliverables in a client-facing capacity.
- Have experience with project management and collaboration tools such as Confluence, Trello, Teams, Slack, and Jira; diagramming and visualization solutions such as Draw.io and Lucidchart; and Microsoft Office.
- Be willing to travel 10–20%, with travel varying based on project assignment requirements and client needs.
- Be authorized to work for any employer in the United States or be a Canadian citizen or authorized to work in Canada without sponsorship.
- Ensure the confidentiality, integrity, and availability of company, client, and citizen data, exercising due care as outlined in PayIt's Business Code of Conduct and Information Security Policies.
- Lead implementation of SaaS solutions with government agency teams.
- Own each client implementation by providing project management, gathering business rules, carrying out implementation activities using PayIt Platform tools, and working with other teams where appropriate.
- Develop and configure prototypes using Platform tools based on client business needs, and build and iterate them to incorporate client feedback.
- Deliver requirements needing engineering or other teams to those teams, following the process and coordinating timelines with the PMO.
- Manage test-plan creation and alignment of requirements with Product teams, including logging and coordinating implementation issues and bugs, and validating test plans and requirements with clients.
- Work cross-functionally to ensure configured solutions meet client and PayIt product specifications.
- Support clients in maintaining platform hygiene, including customer-friendly workflows, naming conventions, and data-set organization, and proactively identify potential configuration and user-experience issues.
- Serve as the primary connection point for steady-state handoff to Client Success, Operations, and Support.
- Develop training for PayIt departments on user experience and unique client FAQs.
- Maintain, update, and develop client-related documentation internally and externally.
- Coordinate efforts with client stakeholders.
About the company
PayItGov.com operates a digital transaction platform for government agencies to manage payments and refunds from residents. The product centralizes online payments, refunds, transaction tracking, payment reminders, and real-time staff dashboards to streamline service delivery and revenue collection. It differentiates itself by focusing on government customers with end-to-end transaction management and visibility, demonstrated by a high share of online transactions (75%) for its clients, which reduces routine work for agents. Its goal is to improve resident-government interactions by speeding up revenue collection while ensuring privacy and security.
Company Size
201-500
Company Stage
Growth Equity (Venture Capital)
Total Funding
$194.5M
Headquarters
Kansas City, Missouri
Founded
2013
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Simplify's Take
What believers are saying
- Harris County processed 468,000 transactions and enrolled 185,000 profiles after launch.
- Minnesota DNR launched its new licensing system June 9, 2026, expanding PayIt's footprint.
- Rockland County's April 2026 win adds multi-year revenue and Apple Pay expansion potential.
What critics are saying
- Tyler, Accela, and Oracle Utilities pressure PayIt on enterprise government accounts now.
- Government adoption still lags availability; PayIt's March 2026 research names legacy systems.
- If Smart Works disappoints, AI differentiation collapses into standard payments plumbing by 2027.
What makes PayIt unique
- PayIt owns resident profiles across agencies, reducing fragmented government payment experiences.
- Its June 2026 Smart Works suite extends payments into AI-enabled back-office automation.
- Harris County and Minnesota DNR deployments prove vertical depth in state and local government.
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Benefits
Salary + standard bonus plan
Healthcare coverage
401(k) + company match
Wellness & mental health perks
Parental leave
Unlimited PTO
Growth & Insights and Company News
6 month growth
↓ -2%1 year growth
↓ -1%2 year growth
↑ 1%PayIt named a 2026 AWS Champion for excellence in government cloud innovation. Cara Schwartzkopf September 15, 2026 Kansas City, Missouri, September 15, 2026 - PayIt, the leader in digital customer experience solutions for state and local governments, has been named a 2026 Amazon Web Services (AWS) Champion by the Center for Digital Government (CDG) and the Center for Digital Education (CDE) for its use of cloud computing to modernize service delivery, streamline revenue collection, and improve the resident experience. This is PayIt's second consecutive year receiving the recognition. PayIt gives state and local government agencies a way to move services online without large upfront costs or long implementation timelines. The SOC 2-certified solution leverages a powerful suite of AWS services to deliver reliability, security, and flexibility at scale. "Our state and local government clients choose PayIt to provide a great experience for residents, making interactions easier and enabling their agencies to operate more efficiently. AWS is a key part of how we enable our clients to digitize transaction workflows that work on even the busiest days. Across our client base, that reliability means agencies collect revenue faster and better serve their communities. We're proud to have this work be recognized by AWS again this year," said Tom Nieto, PayIt president. The annual AWS Champions Awards program recognizes visionary public- and private-sector organizations across state and local government, K-12 and higher education that are using cloud technologies to solve complex challenges and deliver better outcomes for the people and communities they serve. About PayIt PayIt enables state and local government agencies to deliver a great resident payments experience that accelerates the shift to digital. Agencies choose PayIt to better achieve their mission through improved operational efficiency, customer support, and resident satisfaction. Its solutions span property tax, courts, utilities, DMV, outdoors, and more. PayIt provides a single resident profile across agencies and jurisdictions, integrates into back-office and adjacent systems, and its team helps clients drive adoption of digital channels. Serving more than 150 million residents in North America, PayIt, LLC has received awards from Fast Company and StateScoop, and have been listed in the GovTech 100 every year since 2015. PayIt: Smarter for government. Easier for everyone. Media Contact Cara Schwartzkopf Senior Marketing Communications Manager PayIt [email protected]
PayIt taps AI for gov. App and other digital transactions news briefs from 6/17/26. * PayIt, a payments provider for state and local governments, launched PayIt Smart Works, a slate of AI-enabled functions for back-office operations, including consolidation of payment, banking, and remittance data. * Banking-technology provider Mercury launched Mercury Command, an AI-based platform enabling users to make payments and conduct other financial business via natural-language command. * Sutton Bank has agreed to serve as BIN sponsor for clients of issuer processor Thredd that are looking to launch U.S.-based prepaid and debit card programs. * Cryptocurrency exchange Bitget said it will work with Paydify, a payment layer for stablecoin transactions between users and merchants, to enable Paydify merchants to have access to Bitget's user base, which Bitget says totals more than 125 million. * Bolt, a provider of car-rental and other mobility options operating in more than 50 countries, has signed on Klarna to offer payment choices integrated in the Bolt app in Sweden, Germany, Finland, and Norway. * Chargeback management provider Chargeflow added Scott Galit, former chief executive of Payoneer, Scott Maxwell, founder and managing partner of investment firm OpenView, and Natalie Refuah, general partner at investment firm Viola Growth, to its board of directors.
Minnesota DNR's new, transformative electronic licensing system will launch on June 9. Cara Schwartzkopf May 26, 2026 PayIt and the Minnesota Department of Natural Resources (DNR) will deliver a new electronic licensing system on June 9, 2026. The new platform replaces a 25-year old system, and delivers modern, convenient features including a mobile app and connectivity in areas with little to no cell service. The full press release can be found on the Minnesota DNR's website.
PayIt, a digital customer experience solutions provider for government agencies, has launched Smart Guide, an AI-powered service discovery tool that helps residents find agency services using natural language queries. Early results from clients including Anoka County, Minnesota, and the City of Grand Rapids, Michigan, show a 30% reduction in support volume and 20% of new service traffic driven by the AI tool within 60 days. In Grand Rapids, 80% of Smart Guide engagements directed users towards less visible services, broadening equitable access. The tool is trained exclusively on government agencies' websites and policies, directing users only to official content. It provides insights into what residents search for whilst avoiding lengthy chat conversations. PayIt serves over 150 million residents across North America.
PayIt partners with the Rockland County Clerk's Office to modernize and expand digital services. Cara Schwartzkopf April 7, 2026 Kansas City, Missouri, April 7, 2026 - PayIt, the leader in digital customer experience solutions for state and local governments, is pleased to announce that it has been selected by the Rockland County Clerk's Office to improve how residents access and pay for county services. This multi-year agreement delivers PayIt's cloud-based platform to Rockland County, New York, providing a modern digital experience that prioritizes security, convenience, and accessibility. The new PayIt platform will allow residents to complete Clerk Office filings, access records, and submit payments from any device, reducing paperwork, simplifying or eliminating office visits, and improving overall access. Beyond an improved user interface and experience, PayIt will also deliver a significant reduction in resident transaction fees compared to the previous system. The new system, built with PayIt's configurable platform, meets compliance and regulatory standards to deliver the highest level of protection to the Clerk's Office and the customers they serve. Previously, Rockland County relied on a single credit card payment option using a magnetic stripe reader, which required staff to physically take a customer's card, swipe it, and manually enter the information. The new platform simplifies the payments process, improving the experience for residents and streamlining staff operations. "As a part of our ongoing mission to serve our community, we are pleased to partner with PayIt and to provide a convenient, user-friendly experience to our residents," said Donna Silberman, Rockland County Clerk. "This partnership will allow us to expand services, reduce barriers to access, and build a modern government experience that grows with our community and its needs." The multi-year partnership will enable PayIt and Rockland County to continue to modernize, expand features, and enhance services based on resident needs, such as Apple Pay and Google Pay. "We are excited to partner with Rockland County to usher in a new era of excellent resident experience and service via PayIt's world-class platform. Donna Silberman and the entire Clerk's Office staff have shown an ongoing commitment to finding innovative ways to better serve the public, and our secure, convenient platform will make interactions with the Clerk's Office more efficient and accessible," said Tom Nieto, President and Chief Operating Officer at PayIt. "This initial step in our partnership represents that commitment and lays the groundwork for the digital transformation of the County's services into the future." About PayIt PayIt enables state and local government agencies to deliver a great resident payments experience that accelerates the shift to digital. Agencies choose PayIt to better achieve their mission through improved operational efficiency, customer support, and resident satisfaction. Its solutions span property tax, courts, utilities, DMV, outdoors, and more. PayIt provides a single resident profile across agencies and jurisdictions, integrates into back-office and adjacent systems, and its team helps clients drive adoption of digital channels. Serving more than 150 million residents in North America, Payit has received awards from Fast Company and StateScoop, and have been listed in the GovTech 100 for 10 years and counting. PayIt: Smarter for government. Easier for everyone. Media Contact Cara Schwartzkopf Senior Marketing Communications Manager PayIt [email protected]