Field Service Engineer - Water Technologies

Job Description

We are looking for a resourceful person who is self-directed, enjoys working independently, and is attentive to detail. An ideal candidate would organize their own planning, scheduling, and confirmation of contiguous services while balancing varying priorities. We are looking for a candidate who would employ a scientific approach to the operation, maintenance, and repair of analytical instrumentation and is proficient at completing daily and weekly administrative responsibilities. Client focus and succinct & timely communication (written and verbal) are key elements for success in this role. We are looking for a customer-facing candidate who is technically competent, communicates well, has a strong work ethic, strong customer service, and has previous work experience in a technical field support role, customer support, and experience in ultra-pure water applications or operation of analytical instrumentation in a lab environment.

Job Summary
The Field Service Engineer (FSE) will provide routine to complex field service support for our core Sievers® brand total organic carbon (TOC) analytical instruments and accessories at customer sites predominantly within Arizona, New Mexico, and the Southwest US. Support will include maintenance, verification, validation, repair, and calibration duties as well as troubleshooting operational issues. In addition, the FSE may also be involved in providing field service and support for Sievers brand Endotoxin and Bioburden instrument product lines.

This position will require residency within the Greater Phoenix area and within a 1-hour drive of the Phoenix Sky Harbor International Airport (PHX).

The position will occasionally provide field service support to other customers of Sievers Analytical Instruments as needed within the larger West Service Region as well as within Canada and the US.

Essential Functions & Responsibilities:

• Travel to customer sites and perform PM and related services on TOC equipment
• Plan, schedule, and confirm customer services including coordination of travel and parts shipments for services
• Maintain admin duties, parts inventory, and relevant trainings
• Take customer calls, participate in territory sales rhythm calls, and service team meetings
• Respond to on-demand contract services with 3 - 7 business day response commitments for troubleshooting and repair
• Write clear and concise reports for customers
• Special projects and new hire training as assigned by supervisors
• Work closely with Sales to provide insight into new instruments and new service opportunities, as well as upsell service and consumables at existing customer sites based on need
• Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle, and comply with all Veolia Environmental Health and Safety (EHS) policies
• 70% Domestic travel is required

Qualifications

Who You Are:

• Self-motivated
• Fast learner
• Able to drive projects to completion with minimal oversight
• Customer-first mindset 
• Comfortable speaking and presenting before groups, customers, clients, and other employees within the organization
• Likes working individually and within groups
• Confident working with electronics (laptop and mobile devices)

Knowledge, Skills & Abilities:

• Computer proficiency
• General knowledge of electrical equipment, chemistry, and safety
• Strong technical and mathematical skills
• Excellent customer service skills
• Strong verbal and written communication skills
• Excellent prioritization skills
• Good troubleshooting and problem-solving skills
• Ability to meet deadlines and commitments
• Ability to make good business decisions

Education & Experience:

Required

• Associate degree in a Science, Technical, or Engineering discipline; or equivalent education
• Minimum 1 year of work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment
• Valid driver’s license with a good driving record

Preferred

• Bachelor’s Degree in Chemical Engineering, Chemistry, Biology, Engineering, or Physics
• 3 years of work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment

Working Conditions:

• Must be able to work a flexible schedule based on customer needs
• Must be able to safely drive a motor vehicle, spending significant time each day in the car driving to customer sites
• Must be able to travel to customer sites requiring overnight stays approximately 30% to 60% of the time, with short notice as required
• Air travel is required to reach customer destinations and provide backup support for other areas
• Work takes place at a variety of customer industrial environments where background noise may be present, including outdoor industrial installations, clean rooms, and laboratory environments requiring the use of clean suits/smocks
• This position requires regular work around machines, electrical equipment, and chemicals
• Must be able to safely perform tasks requiring manual dexterity during tool use, handling small parts, repair procedures, servicing instruments, handling electrical equipment, as well as handling chemically aggressive fluids, such as acids and bases
• Must have the ability to reach with hands and arms, below and above shoulder height, stand, sit, stoop, kneel, crouch, or crawl
• Close vision, color vision, depth perception, and ability to adjust focus are required
• Must be able to safely lift and/or move up to 30 pounds regularly, and frequently lift and/or move up to 50 pounds
• It is required to learn applicable company procedures within a reasonable time from the start of employment

Additional Information

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. We offer challenging and meaningful careers, and because our people are our greatest assets, we also offer competitive compensation and benefits that include:

Benefits:
Medical, Dental, & Vision Insurance Starting Day 1! 
Life Insurance
Paid Time Off 
Paid Holidays
Parental Leave
401(k) Plan
Flexible Spending & Health Savings Accounts
AD&D Insurance
Disability Insurance
Tuition Reimbursement

We also offer...
Opportunity for advancement. A place to build a career!
Training in valuable skills
Opportunity for new challenges. We’re growing!
Strong leadership team!

As an inclusive company, Veolia is committed to diversity and considers all applications equally, without discrimination.

****Applicants are required to be eligible to lawfully work in the U.S. immediately; the employer will not sponsor applicants for U.S. work authorization (e.g., H-1B visa) for this opportunity****

Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of the company, and no fee will be due.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.