Full-Time

Automotive Technical Training Curriculum Developer

Updated on 9/3/2026

MSX International

MSX International

1,001-5,000 employees

Automotive dealer performance and repair optimization

No salary listed

Auburn Hills, MI, USA

Hybrid

On-site in Auburn Hills at least two days per week; residence within 30 miles of Detroit is required.

Category
Training (1)
Required Skills
SharePoint
Adobe InDesign
Adobe Creative Suite
Adobe Photoshop
Adobe Premiere Pro
Word/Pages/Docs
Adobe Illustrator
iOS/Swift
Excel/Numbers/Sheets

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Requirements
  • Five or more years of automotive technician experience, including practical diagnostic and repair experience.
  • Seven or more years of automotive technical instructional design, curriculum development, or course-development experience.
  • Demonstrated ability to design and write instructor-led, virtual instructor-led, self-study, and web-based technical training using modern interactive, narrative-based, and adult-learning approaches.
  • Experience facilitating technical training and supporting or leading train-the-trainer activities for technical instructors or automotive original equipment manufacturer personnel.
  • Experience developing new courses and updating existing technical curriculum, including objectives, assessments, instructor materials, technician materials, presentations, and digital learning assets.
  • Ability to consult with stakeholders to define training requirements, learning goals, measurable objectives, and instructional strategies.
  • Working knowledge of instructional-design and adult-learning principles, including ADDIE, learning objectives, assessment alignment, and Bloom’s Taxonomy.
  • Ability to work independently and collaboratively in both small and large groups of subject-matter experts and curriculum stakeholders.
  • Strong technical writing, editing, communication, organization, and project-management skills, with exceptional attention to detail and quality.
  • Ability to manage multiple projects concurrently and consistently deliver work within defined timelines and expectations.
  • Ability to travel for research, product review, pilots, training delivery, and planning activities.
  • Ability to support an on-site schedule in Auburn Hills, Michigan, at least two days per week.
  • Proficiency with Microsoft 365, specifically Microsoft Word, PowerPoint, and Excel.
  • Proficiency with Adobe Creative Cloud, specifically Adobe InDesign, Illustrator, Photoshop, and Premiere.
  • Proficiency with Articulate Storyline 360 and Rise 360.
  • Working knowledge of automotive diagnostic and service-information applications, including ODIS Service or comparable original equipment manufacturer tools.
  • Working knowledge of automotive wiring-information systems, including iWire or comparable tools.
  • Working knowledge of automotive service-information systems, including Elsa Pro, Elsa2Go, or comparable tools.
  • Working knowledge of macOS, iOS, Apple mobile-device administration, and Apple Configurator.
  • Working knowledge of Microsoft SharePoint and Teams
Responsibilities
  • Design and update instructor-led, virtual, self-study, web-based, and vehicle-launch technical training.
  • Create instructor and technician guides, presentations, objectives, storyboards, job aids, assessments, scripts, graphics, and digital media.
  • Develop hands-on, exercise-driven instructor-led courses and interactive iPad-compatible learning materials.
  • Build SCORM-compliant eLearning using Articulate Storyline 360 and Rise 360.
  • Develop and revise assessments aligned to learning objectives and course content.
  • Research vehicle systems, diagnostics, service procedures, product changes, and new technologies using available automotive original equipment manufacturer resources.
  • Inspect, disassemble, and reassemble vehicle components as needed to validate technical accuracy and develop practical learning exercises.
  • Collaborate with instructors, subject-matter experts, curriculum designers, product support, publications, information technology, and other stakeholders to define learning requirements and course flow.
  • Develop self-study programs from supplied source materials and independently create new programs as needed.
  • Review curriculum for duplicate or overlapping learning objectives and apply sound instructional-design methodology.
  • Participate in course reviews, pilots, train-the-trainer events, and training facilitation.
  • Maintain organized curriculum archives, source files, documentation, and version control.
  • Manage multiple projects, communicate risks and progress, and deliver work within established scope and timelines.
  • Support iPad-based training delivery and Apple-device administration activities as assigned.

MSX International partners with automotive OEMs and mobility companies to improve retail operations across dealer performance, repair optimization, and consumer engagement. Its offerings combine services and tools that enhance warranty and repair efficiency, diagnostics and repair enhancement, parts and service performance, and sales/distribution, guided by people, processes, and technology. It differentiates through a 30-year track record in the automotive space and deep industry focus, delivering end-to-end retail transformation rather than generic consulting. Its goal is to help clients unlock potential, improve retail results, and shape the future of mobility as a trusted catalyst for retail transformation.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Detroit, Michigan

Founded

2001

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Simplify Jobs

Simplify's Take

What believers are saying

  • Hyundai expanded its 2025 pilot in June 2026 after measurable service gains.
  • MSX reported roughly 4,360 employees in March 2026, signaling continued hiring.
  • Colchester headquarters and European network expansion support cross-border delivery at scale.

What critics are saying

  • 2023 breach exposed names and Social Security numbers, keeping lawsuit exposure alive.
  • Hyundai's incentives and pilot economics compress MSX margins if dealer adoption slows.
  • Bain-owned MSX faces concentration risk if Hyundai or Stellantis reshuffle outsourcing contracts.

What makes MSX International unique

  • MSX won Hyundai's 2026 mobile-service rollout, leading dealer implementation across 150 stores.
  • MSX's February 2026 Stellantis Eurorepar joint venture extends after-sales operations across Europe.
  • MSX combines OEM process outsourcing, field execution, and technology-enabled customer experience services.

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Benefits

Flexible Work Hours

Remote Work Options

Company News

News-Press NOW
Jun 25th, 2026
Hyundai Motor America partners with Spiffy and MSX to accelerate mobile service across dealer network.

Hyundai Motor America partners with Spiffy and MSX to accelerate mobile service across dealer network. * ACCESS Newswire * Jun 25, 2026 * 0 * ACCESS Newswire Following a successful 2025 pilot, HMA invests in scaling mobile service with Spiffy technology and MSX-led implementation APEX, NC / ACCESS Newswire / June 25, 2026 / Spiffy, the leading provider of mobile service enablement solutions for automotive... Following a successful 2025 pilot, HMA invests in scaling mobile service with Spiffy technology and MSX-led implementation APEX, NC / ACCESS Newswire / June 25, 2026 / Spiffy, the leading provider of mobile service enablement solutions for automotive dealerships, today announced the expansion of its partnership with MSX International (MSX) and Hyundai Motor America (HMA) to support the rollout of mobile service capabilities across HMA's dealer network. The collaboration builds on a successful pilot program launched in 2025, where a select group of HMA dealers implemented Spiffy's mobile service platform with operational support and mobile coaching from MSX. The pilot demonstrated strong results across customer satisfaction, service efficiency, and business benefits prompting HMA to invest in mobile service as a broader strategic initiative. A standout example came from the program's pilot with Hyundai of New Port Richey, where Spiffy-powered mobile solutions drove measurable gains in service throughput, customer retention, and recall completion-becoming a blueprint for how HMA dealers nationwide can extend service beyond the bay. Under the expanded partnership: * Spiffy provides its end-to-end mobile service platform, including scheduling and routing technology, customer experience tools, and its industry-leading van upfit solutions, along with proven operational processes designed to drive mobile service success. * MSX leads implementation and field execution, working directly with HMA dealers to deploy, train, and operationalize mobile service at scale. * HMA-Backed Incentives: To support dealer investment, HMA is offering substantial earn-back incentives per participating dealers for a limited time. Incentives are paid out as dealers reach key milestones, including initial launch activity and ongoing repair order volume targets. A key driver of the program's value is expanding shop capacity while improving customer satisfaction. As service departments face growing demand and limited in-bay availability, mobile service enables HMA dealers to shift eligible work out of the shop and deliver it directly at the customer's home or workplace-freeing up fixed operations capacity, reducing scheduling friction, and creating a more convenient service experience that strengthens customer loyalty. "Mobile service is no longer an experiment in automotive retail, it's a strategic capability for dealers that want to increase service capacity, improve customer retention, and meet the expectations of today's convenience-oriented consumer," said Karl Murphy, Founder and CEO of Spiffy. "What makes this partnership exciting is that Hyundai, MSX, and Spiffy are aligned around operational execution at scale. The pilot proved that when dealers combine the right technology, implementation support, and operational processes, mobile service can drive measurable business results quickly. We believe Hyundai is positioning its dealers to lead the next generation of fixed operations." The pilot dealers demonstrated measurable improvements, including increased service lane throughput, higher customer retention, stronger recall completion rates, and strong adoption of mobile appointments. Dealers also benefited from optimized routing, transparent scheduling, and a seamless customer experience powered by Spiffy's platform. HMA's investment reflects a growing recognition across the automotive industry that convenience-driven service offerings are critical to meeting evolving customer expectations. "The success of the pilot made it clear that mobile service is a valuable opportunity for our dealers and our customers," said Michel Poirier, vice president, Aftersales and Customer Experience, Hyundai Motor America. "With Spiffy's technology and MSX's implementation expertise, we're confident in our ability to scale this capability across the network." As the program expands, HMA dealers will gain access to a turnkey mobile service solution designed to integrate seamlessly with existing operations while unlocking new revenue streams and enhancing the overall ownership experience. With a 2026 goal of reaching 150 dealers and even more growth planned for 2027, the program is positioned for rapid, sustained expansion across the HMA network. About Spiffy Spiffy(R) is the mobile operating system for automotive service execution, purpose-built to help dealerships and OEM programs deploy and scale mobile service with operational consistency and economic discipline. With more than 4 million services completed and over 11 years of real-world mobile operations experience, Spiffy enables fixed operations teams to confidently extend service beyond the bay while maintaining control, efficiency, and brand standards at scale. Spiffy measures success by helping dealers increase fixed operations capacity, improve mobile utilization, increase fixed revenue and gross profits, and strengthen long-term customer retention. About MSX MSX is a global provider of technology-enabled business process outsourcing services to automotive manufacturers and dealers, specializing in driving performance across sales, service, and customer experience. About Hyundai Motor America Hyundai Motor America offers U.S. consumers a technology-rich lineup of cars, SUVs, and electrified vehicles, while supporting Hyundai Motor Company's Progress for Humanity vision. Hyundai has significant operations in the U.S., including its North American headquarters in California, the Hyundai Motor Manufacturing Alabama assembly plant, the all-new Hyundai Motor Group Metaplant America, several cutting-edge R&D facilities and more than 855 independent dealers. These operations are part of Hyundai Motor Group, which is investing $26 billion in the U.S. from 2025 to 2028. Media Contacts: Ethan Peikes Director of Marketing 203-940-0658 Michele Tinson Sr. Manager, Corporate, Safety and Product Hyundai Motor North America 734-740-4650 Tarini Singh Global Communications Manager MSX International +44 07717 618595 View the original on ACCESS Newswire

Whybrow
Aug 7th, 2024
MSX International moves UK headquarters to Knowledge Gateway

MSX International moves UK headquarters to Knowledge Gateway.

CoStar Group
May 5th, 2024
MSX Int'l Moves World HQ

MSX International Inc. is moving its world headquarters from Auburn Hills, MI, to 22355 W. Eleven Mile Road in Southfield, MI.

Business Wire
Jul 21st, 2023
Federman & Sherwood investigates MSX International Inc for data breach

Federman & Sherwood investigates MSX International Inc for data breach.