UCSF

Public health sciences university in San Francisco

Medical Assistant

Clinical Support & Patient AdministrationPosted on Nov 10

Full-timeSan Francisco, CA, USA$36.59 - $45.66In-person

About the Job

Requirements

Completion of an approved Medical Assistant program, or an equivalent combination of training and experience.
At least 1 year of recent experience working in a busy health care environment.
Familiarity with insurance verification and authorizations.
Current American Heart Association CPR certification.
CPT-1 certification is required for Primary Care departments; applicants without it are hired as Hospital Assistant II and reclassified after obtaining State of California CPT-1 certification.
Ability to sit at a computer terminal for extended periods and perform keyboarding without restrictions.
Strong computer skills, including basic keyboarding and the ability to work effectively in Word and Excel.
Ability to prioritize and work efficiently with patient and provider communications through email, fax, and phone systems.
Organizational and problem-solving skills.
Verbal, interpersonal, and writing skills, including the ability to compose basic office communications.
Ability to deal sensitively and effectively with patients and communicate effectively with team and referring physicians.
Knowledge and abilities essential to performing the assigned duties.

Responsibilities

Assist in delivering care to patients and perform assigned patient-care procedures within the practice.
Support front- and back-office operations, including scheduling, preregistration, insurance verification, referrals, authorizations, and coordination of medical and financial information.
Maintain efficient patient flow and support multiple physicians; communicate with referring physicians’ offices and serve as a liaison for outside providers.
Handle insurance authorizations, pharmacy refills, complicated treatment authorizations, and hospital admission arrangements.
Monitor clinic patient flow; obtain and document vital signs, height, weight, pain screening, and chief complaints; and room patients as appropriate.
Use ApeX for documentation within the Medical Assistant scope of practice.
Assist nurses and providers in preparing for exams and equipment, including biopsy and PAP procedures.
Update the HCM banner, carry out orders, provide after-visit summaries, schedule follow-ups, and discharge patients.
Obtain specimens and perform simple point-of-care testing as directed, including quality assurance and quality control and electrocardiograms.
After completing UCSF medication-administration testing, training, modules, and observations, Hospital Assistant II staff may administer injectable vaccines after the provider verifies the medication and dose immediately before administration.
Comply with Ambulatory Services and Medical Center infection-control, safety, administrative, and clinical-practice policies and procedures, including activities mandated by TJC and Title 22.
Transport patients as directed and ensure their safety.
Document interpreter use as appropriate and coordinate interpreter participation in appointments in person, by video, or by phone.
Use ambulatory non-provider protocols to order and sign point-of-care tests.
Participate in maintaining required logs, including temperature, disaster-cabinet, and crash-cart logs.
Perform clinical activities accurately and in a timely manner.
Assist with procedures as needed for the department specialty and as determined by the manager or director.
Perform assigned in-basket functions related to patient messages, labs, authorizations, and other tasks.
Act as a chaperone as needed; notify providers of patient delays and service issues; help facilitate provider punctuality; communicate provider delays to the front office; assist patients with issues and complaints using conflict-management skills; and share pertinent information and observations with other health team members.
Complete referrals to other providers as ordered, obtain insurer authorizations for medications, and assist physician staff with patient communications as assigned.
Maintain clean, well-stocked exam rooms and maintain lab equipment and supply standards as directed by nursing staff or an appropriate supervisor.
Perform other relevant duties as needed.

Under supervision of the Practice Manager, guided by policies and procedures of the Ambulatory Services, the Hospital Assistant III assists in the delivery of care to patients being seen in the practice. They will perform assigned patient care procedures in support of the care services provided to patients within the practice. They are required to adhere to the Telephone and House Standards as adopted by the department. The assistant also assists with front and back office responsibilities, which include scheduling, pre-registering, verifying insurance, obtaining referrals and authorizations and coordination of required medical and financial information. They work as a team member with other staff and consistently projects a professional, caring and courteous demeanor. The Hospital Assistant III is responsible for the efficient patient flow and provides support to multiple physicians. They communicate with referring physicians’ offices,and serves a liaison for the outside providers. They are responsible for insurance authorizations and pharmacy refills, as well as complicated treatment authorizations and hospital admission arrangements.

REQUIRED QUALIFICATION

Certification from an approved Medical Assistant program; or equivalent combination of training and experience.
Knowledge and abilities essential to the successful performance of the duties assigned to the position.
Current American Heart Association CPR Certification
Minimum of 1 year of recent experience working in a busy health care environment.
Familiarity with insurance verification and authorizations
Ability to sit at a computer terminal for extended periods of time, with no restrictions for keyboarding.
Strong computer skills, including basic keyboarding skills, and experience and ability to work effectively in Word and Excel.
Ability to prioritize and work efficiently with multiple forms of patient & provider communication including email, fax and phone system.
Excellent organizational and problem-solving skills.
Excellent verbal skills.
Excellent interpersonal skills
Strong writing skills to include the ability to compose basic office communications.
Ability to deal sensitively and effectively with patients.
Ability to communicate effectively and efficiently with team physicians and referring physicians

REQUIRED LICENSES/CERTIFICATIONS

Current American Heart Association CPR certification
CPT-1 Certification required for Primary Care departments
- ****If applicant does not have a CPT-1, they will be hired as Hospital Assistant II and will be reclassified to a Hospital Assistant 3 once they receive CPT-1 certification with the State of California

% of time	Essential Function (Yes/No)	Key Responsibilities (To be completed by Supervisor)
80	YES	Monitors patient flow in and out of the clinic. Obtains patient’s vital signs, height, weight, pain screening, and documentation of chief complaints, and may room the patient. Utilizes ApeX for documentation within the scope of practice of an Medical Assistant
YES	Assists nurses and providers in preparation for exam and/or equipment (i.e. biopsy/PAP)
	YES	Updates HCM banner. Carries out orders, hands AVS, schedules follow up and discharges patients. Obtains specimens and performs simple Point of Care Testing as directed. Testing as directed. Including QA/QC and EKGs.
Upon successful completion of UCSF specific medication administration test, training, modules and observations, HA II can administer injectable vaccines after verification of medication and dose with provider immediately prior to vaccine administration
Complies with all Ambulatory Services and Medical Center policies and procedures for infection control, safety, administrative and clinical practice. Complies with activities mandated by TJC/Title 22
Transports patients as directed and ensures their safety
Documents use of interpreter as appropriate. Work with interpreting services to facilitate interpreter participation for medical appointments in person, by video or by phone.
Obtains specimens and performs simple Point of Care Testing as directed. Testing as directed. Including QA/QC and EKGs.
Utilizes ambulatory non-provider protocols to order and sign POCTs.
Participates in updating mandatory logs (i.e.: temperature log, disaster cabinet log, crash cart log)
Performs clinical activities in an accurate and timely manner
Assists with procedures as needed for the department specialty and determined by the l Manager or Director
Performs in basket functions identified as area of responsibility related to patient’s messages, labs, authorizations and other tasks
Acts as chaperone as needed for medical providers. Notifies providers of patient delays and service issues. Advocates for patients by helping facilitate provider punctuality. Communicates provider delays to front office team and assists patients with issues and complaints utilizing conflict management skills. Shares pertinent information and observations with other health team members.
Other duties as assigned such as completing referrals to other providers as ordered by the physician, obtaining authorizations from insurers for medications, and assisting the physician staff in writing and sending out patient communication
Maintains clean, well-stocked exam rooms. Maintenance of lab equipment and supply standards as directed by nursing staff or appropriate supervisor.
20	YES	Perform other relevant duties as needed


100%		(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

Performs other duties as assigned.

Budgeted Job Salary Range: 36.59-45.66

About the Company

UCSF

Public health sciences university in San Francisco

UC San Francisco is a public research university in San Francisco focused solely on health sciences, combining professional education with biomedical research and patient care. Its schools of dentistry, medicine, nursing and pharmacy train clinicians and scientists, while teams investigate cancer, immunology, genomics and neuroscience. UCSF Medical Center and Benioff Children's Hospitals connect clinical care with faculty research and training, and university clinics serve patients across Northern California. Founded in 1864, UCSF is the University of California campus dedicated to graduate and professional education and biomedical research, based in San Francisco.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 1864

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