Phlebotomist Team Lead

At Getlabs, you will:

• Lead, coach, and support a team of mobile phlebotomists, serving as their first point of contact for questions and support.

• Follow a daily Leader Standard Work routine: start-of-day check-ins, review of the day's schedule and routes, and end-of-day follow-ups.

• Run short team meetings to share priorities, updates, wins, and safety or quality reminders.

• Track key daily metrics (e.g., on-time arrivals, completed visits, specimen quality) on visual boards or dashboards, and flag issues to the Field Supervisor.

• Use simple problem-solving tools (e.g., 5 Whys) to find root causes and follow through on action items.

• Perform regular field check-ins and quality spot-checks to confirm standard work and compliance with safety protocols.

• Assist with hiring, onboarding, training, and shadowing new hires, including up to 25% regional travel to support market expansion and training initiatives.

• Help with scheduling adjustments, coverage gaps, and timecard or expense reviews as needed.

• Handle first-level patient and team concerns with empathy, escalating complex issues to leadership.

• Share feedback and improvement ideas from the field to help the team work smarter.

What we are looking for:

• 2+ years of phlebotomy experience; mobile or in-home phlebotomy a plus.

• Active phlebotomy certification (and state license where required).

• 1+ year of lead, trainer, preceptor, or informal leadership experience preferred.

• Strong customer service skills and a calm, professional approach with patients.

• Clear written and verbal communication skills.

• Comfortable using Google Workspace, mobile apps, and new technology platforms.

• Organized and dependable, with the ability to manage your own schedule while supporting others.

• Valid driver’s license, reliable transportation, clean driving record, and willingness to travel up to 25% for training and onboarding

What Success Looks Like

• Daily: You start the day with a quick team check-in, keep an eye on schedules and metrics, and close out open items before the end of day.

• Weekly: You lead team meetings, complete field check-ins, and keep direct managers informed 

• Ongoing: Your team knows the standard, feels supported, and patients consistently get on-time, high-quality visits.

We have great benefits to make your life easier so you can focus on what you're best at:

• Competitive annual salary ranging $55,000-$64,000
• Medical, dental and vision insurance options
• Flexible paid time off
• A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work-with colleagues!