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Pathway Communications

Managed IT, cybersecurity, cloud services

HR Generalist

Full-Time
CA$60k - CA$80k/yr
Mid
Markham, ON, Canada
In PersonOn-site five days a week.
People & HRHR Generalist & Employee Relations

About the job

Requirements
  • A degree, preferably in human resources or a related discipline, from a recognized Canadian university or college.
  • A CHRP or CPHR designation, or be in the process of acquiring one.
  • At least four years of human resources experience in a generalist role, with exposure to talent acquisition, compensation and rewards, training and development, and employment law.
  • Working knowledge of the Ontario Employment Standards Act, Human Rights Code, Occupational Health and Safety Act, and Accessibility for Ontarians with Disabilities Act.
  • Strong numerical competence and written and verbal communication skills.
  • Proficiency in analyzing data, creating reports, and producing correspondence.
  • Ability to manage competing deadlines and a high volume of concurrent tasks, with attention to detail and initiative.
  • Sound judgment in sensitive situations and the ability to earn the trust of employees and managers.
  • Ability to identify and implement practical solutions to problems.
Responsibilities
  • Work with management to plan workforce and staffing needs; manage sourcing, candidate recruitment, and onboarding; and coordinate employee changes and offboarding.
  • Assist managers with goal setting and performance reviews, follow up on actions, document results, and recommend and implement improvements to variable rewards and incentives. Managers remain accountable for employee performance.
  • Identify training needs, organize development activities, assess whether learning is applied at work, identify highly capable staff, and implement customized development activities.
  • Prepare analyses and reports on vacancies, recruitment progress, turnover, performance reviews, and training; describe significant issues and recommend corrective action.
  • Coordinate payroll inputs and benefits administration with responsible teams, and maintain accurate employee data, vacation records, and HR policies.
  • Handle employee enquiries and workplace concerns fairly and confidentially, establish facts, maintain accurate records, and recommend appropriate action within the role's authority.
  • Gather employee inputs and feedback, and recommend actions to resolve recurring concerns and impending issues.
  • Manage recognition and engagement activities.
Desired Qualifications
  • Experience in IT services, telecommunications, or other technical service environments.
  • Familiarity with human resources information systems and applicant tracking systems.

About the company

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Pathway Communications

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Pathway Communications provides IT and communication solutions for businesses, including Managed IT Services, Cybersecurity, data center services (cloud, colocation, hosting), and connectivity (Voice, Data, Internet) with Tier III data centers in Markham, Toronto, and Montreal. Its offerings run on secure, certified data center infrastructure backed by ISO 9001:2015, ISO 27001:2013, and SOC 2 Type II to ensure reliability, security, and privacy. It differentiates itself with a Canadian base, multiple high-standard data centers, and a global staff across three continents, enabling comprehensive, compliant services. Its goal is to help clients stay connected and operate securely while providing scalable, cost-effective IT and communications infrastructure that supports growth.

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

Markham, Canada

Founded

1995

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Simplify Jobs

Simplify's Take

What believers are saying

  • Updated 2026 pages show active investment in cybersecurity, MDR, and managed IT.
  • Expanded locations in Victoria, Saskatoon, and Montreal broaden sales reach beyond Toronto.
  • Hosted PBX, mobility, and office-move services match continued hybrid-work infrastructure demand.

What critics are saying

  • Pathway faces commoditized MSP competition from larger Canadian providers like CDW and Telus.
  • Dual Canada-U.S. branding on separate domains confuses buyers and weakens market focus.
  • If cybersecurity incidents hit, clients can exit quickly, crippling recurring managed-service revenue.

What makes Pathway Communications unique

  • Founded in 1995, Pathway bundles managed IT, cloud, co-lo, and telecom.
  • Toronto Markham ISO 9001:2015 certification signals process discipline and enterprise credibility.
  • Nationwide voice, internet, wiring, and AV create one-vendor convenience for multi-location customers.

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Benefits

  • Hybrid Work Options

Company News

USITT
Jul 18th, 2023
Pathway Connectivity Solutions introduces the VIA24 Installation Ethernet Switch

Pathway Connectivity Solutions introduces the VIA24 Installation Ethernet Switch.