Customer Operations Specialist
Roland Foods
Customer Operations Specialist
Roland Foods
Imports and distributes global specialty foods
ABOUT ROLAND FOODS
Roland Foods, LLC, based in New York City, is an importer and distributor of high-quality specialty food products from more than 40 countries. Founded in Paris in 1934 and established in the U.S. in 1939, the Company provides customers with exceptional specialty foods, primarily offered under the Roland brand. The company sells its quality foods across the foodservice, retail, and industrial channels as well as internationally. Foodservice is the heart of the business, with the Roland® brand being one of the esteemed back-of-house brands in the industry. Roland Foods’ is the original purveyor of the world’s finest flavors and its assortment is unrivalled, with products spanning global cuisine segments: from French Dijon mustard, to Israeli couscous, to Thai fish sauce, to Mexican salsa macha, Roland Foods procures ingredients from the places that make them best. And for this the Roland® brand is synonymous with quality, authenticity and creativity for the consumer and chef alike.
ABOUT THE ROLE
Roland Foods is seeking a customer focused, analytical individual to join the Customer Operations Team as a Customer Operations Specialist. If you are an enthusiastic and intellectually curious individual that seeks and enjoys both customer and operational challenges, we want to talk to you! Strong performers will be provided advancement opportunities to roles in other Roland functions according to interest and ability.
As a response to the pandemic, Roland Foods office employees have transitioned to a hybrid working schedule, requiring employees to report in-person Tuesday through Thursday, with the option to telework on Monday and Friday each week. Due to the collaborative, cross-functional nature of the organization, employees at the NY and NJ offices are required to work in-person for the abovementioned days, outside of any People & Culture-approved disability accommodation request.
RESPONSIBILITIES
QUALIFICATIONS AND SKILLS
Required
Preferred
SALARY RANGE
Roland Foods hires exceptional people to perform a wide variety of important functions that contribute to the success of the Company. One of the ways Roland Foods does that is through a competitive compensation package. The base salary for this role will be $62,000 -$65,000.
Based on your qualifications, previous experience, and transferrable skills, the Company will determine at its sole discretion, the salary offered.
Founded by immigrants, Roland Foods knows that diversity is the spice of life. We believe in the power of food to open minds, spark adventure, and bring diverse people together.All are welcome at our table! We know the transformative value of food in individual lives and communities. Because of this, we insist on obtaining the highest-quality ingredients and talent!
Roland Foods is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Roland Foods considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Roland Foods is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Please read Roland Foods, LLC’s California Job Applicant Privacy Policy here.
Authenticity in the Hiring Process: Use of AI and Assistive Technology
At Roland Foods, people review every application, resume, and assessment. We value authentic, accurate representations of each candidate's experience and qualifications.
Candidates may use AI tools for support purposes (such as grammar, formatting, or accessibility needs), but application materials, assessment responses, and interview discussions should reflect the candidate's own work, knowledge, and abilities. Excessive reliance on AI or the use of AI to misrepresent qualifications or complete assessments on a candidate's behalf may result in removal from consideration.
If you require AI or other assistive technology as a reasonable accommodation, please contact our Talent Acquisition team at [email protected]. We are committed to providing an accessible and equitable hiring experience for all candidates.
Imports and distributes global specialty foods
Roland Foods imports and distributes a wide range of specialty foods from around the world to restaurants, food service providers, gourmet retailers, and individual consumers. It sources premium global ingredients through multigenerational vendor relationships and distributes them at scale, emphasizing quality and authenticity. Unlike many competitors, Roland Foods leverages its long history (founded in 1934) and deep supplier network to provide reliable access to a curated selection of high-end ingredients for the culinary market. The company’s goal is to support culinary exploration by making globally sourced, high-quality ingredients available to professional and home cooks through extensive distribution and strong vendor partnerships.
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