ALTEN Technology

Full-service engineering services for high-tech

Technical Program Manager - RMA & Field Failure Analysis

Program ManagementConfirmed live in the last 24 hours

Full-time$130k - $160k

About the Job

Requirements

At least 8 years of experience in automotive electronics, including at least 3 years leading technical teams or programs.
Strong hands-on background in ECU hardware debugging and failure analysis, including schematics, printed circuit board assembly, and component-level troubleshooting.
Solid understanding of embedded firmware and diagnostics, including logs, diagnostic trouble codes, and Unified Diagnostic Services.
Knowledge of vehicle networks, including Controller Area Network, CAN Flexible Data-Rate, Local Interconnect Network, and Automotive Ethernet.
Proven experience with 8D, fault tree analysis, 5-Why, root cause analysis, and corrective and preventive action.
Comfort using lab equipment, including oscilloscopes, power supplies, multimeters, and CAN tools.
Experience coordinating offshore teams.
Experience with Jira or equivalent ticket tracking; strong reporting skills using Excel or Power BI.
Excellent English communication with engineers and management.

Responsibilities

Triage incoming return merchandise authorizations and route each case to on-site analysis, offshore analysis, a plant, a supplier, or an external lab.
Drive root cause investigations on ECU hardware and firmware alongside engineers.
Review fault tree analysis, root cause analysis, and corrective and preventive action reports for technical quality before delivery to the client.
Support hands-on bench debugging when needed, including failure reproduction, measurements, and log extraction.
Identify systemic issues and failure trends across vehicle programs.
Manage the RMA backlog and priorities with client engineering.
Coordinate daily work between on-site and offshore teams, including Pacific Time overlap.
Track throughput, turnaround time, and backlog KPIs; run weekly scorecards and monthly reporting.
Manage risks, escalations, and stakeholders across engineering and quality teams and suppliers.
Structure and improve the RMA process, including templates, a known-issues database, and automation.

Desired Qualifications

RMA or warranty analysis experience at an original equipment manufacturer or Tier 1 supplier, ideally in electric vehicles.
Knowledge of battery management systems, infotainment or telematics ECUs.
IPC-A-610, X-ray or CSAM interpretation, and experience working with external failure-analysis labs.
Python scripting for log analysis.
PMP or equivalent certification.

We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.

As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.

When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.

Location: On-site at client, Irvine or Palo Alto, CA

As Technical Program Manager – RMA & Field Failure Analysis you will lead a hybrid team (on-site in California and offshore in India) performing RMA triage and field failure analysis on automotive ECUs, including Zonal, Infotainment, Telematics and Battery ECUs. You are the client’s main technical and program contact, and you make sure every returned unit moves from triage to root cause and corrective action, on time.

Responsibilities

Technical leadership

Triage incoming RMAs and route each one: on-site analysis, offshore analysis, plant, supplier or external lab
Drive root cause investigations on ECU hardware and firmware, alongside the engineers
Review FTA, RCA and CAPA reports for technical quality before delivery to the client
Support hands-on debug on the bench when needed: failure reproduction, measurements, log extraction
Identify systemic issues and failure trends across vehicle programs

Program management

Manage the RMA backlog and priorities with client engineering
Coordinate daily work between the on-site and offshore teams (PST overlap)
Track KPIs (throughput, turnaround time, backlog) and run the weekly scorecard and monthly reporting
Manage risks, escalations and stakeholders, from engineering and quality teams to suppliers
Structure and improve the RMA process: templates, known-issues database, automation

Requirements

8+ years in automotive electronics, including 3+ years leading technical teams or programs
Strong hands-on background in ECU hardware debug and failure analysis: schematics, PCBA, component-level troubleshooting
Solid understanding of embedded firmware and diagnostics: logs, DTCs, UDS
Knowledge of vehicle networks: CAN/CAN-FD, LIN, Automotive Ethernet
Proven experience with 8D, FTA, 5-Why, RCA and CAPA
Comfortable with lab equipment: oscilloscopes, power supplies, multimeters, CAN tools
Experience coordinating offshore teams
Jira or equivalent ticket tracking; strong reporting skills (Excel / Power BI)
Excellent English communication, both with engineers and with management

Nice to have

RMA or warranty analysis experience at an OEM or Tier 1, ideally in EV
Knowledge of battery management systems, infotainment or telematics ECUs
IPC-A-610, X-ray / CSAM interpretation, experience working with external FA labs
Python scripting for log analysis
PMP or equivalent certification

Salary Range: Salary $130k - $160k

The actual salary offered is dependent on various factors including, but not limited to, location, the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.

Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.

About the Company

ALTEN Technology

Full-service engineering services for high-tech

ALTEN Technology provides engineering services to help clients design and develop advanced technology products. It works by offering a range of engineering capabilities, including agile software development, custom software solutions, and integration of commercial and open-source software to cut costs. This collaborative model supports projects across high-impact sectors like aerospace, medical devices, and automotive technology by tailoring solutions to each client’s needs and reducing project risks. The company’s goal is to enable customers to bring innovative products to market more efficiently through flexible, end-to-end engineering services and long-term partnerships.

Company size: 501-1,000
Company stage: M&A
Total funding: Not listed
Headquarters: Greensboro, North Carolina
Founded: 1988

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