Full-Time

Operations Process Improvement

Brooklyn, NY

Posted on 5/8/2024

Reebelo

Reebelo

51-200 employees

Refurbished tech devices reseller, reduces e-waste

Consumer Goods
Hardware

Senior

Brooklyn, NY, USA

Required Skills
Agile
Customer Service
Requirements
  • Minimum 5 years experience in eCommerce process improvement / operations / process analysis roles or equivalent
  • Strong understanding of customer service and operations data / metrics
  • Ambitious candidate with start-up mindset
  • Based in Brooklyn New York, ideally
  • Familiar with Lean Six Sigma, Agile methodologies or Business Process Reengineering (BPR)
  • Bachelors degree in business or equivalent education
  • Previous startup or e-commerce marketplace experience a big plus
  • Zendesk (or similar ticketing systems) experience / automation is a big plus
  • A solid team-player who can grow & motivate a team
  • A strong focus on Customer Satisfaction
Responsibilities
  • Detailed analysis across the full customer journey to understand and highlight optimization opportunities
  • Recommend automations and process changes and automations to drive efficiency internally and externally for Reebelo, customers and vendors
  • Contribute to the platform product development through creation of new feature specifications, testing and validating new platform features
  • Project management and reporting across operations projects to ensure on-time delivery and accountability
  • Communicating with senior managers about the status of projects and providing updates on progress
  • Evaluating the success of process improvements by monitoring metrics such as customer satisfaction, Resolution times, CS Productivity, CTOR, single touch tickets, customer self-service rates, and complaints from customers
  • Continuous analysis of CS and operations data regarding vendors on Ops / Quality / Processes related topics in conjunction with the Vendor/BD management team
  • Own all processes documentation and ensure it is up to date at all times
  • Coordinate / project manage the rollout of new processes and system changes within operations. This includes ensuring testing, training materials, and training is coordinated internally and externally with vendors as needed

Reebelo delivers market-leading solutions in the refurbished tech device industry, emphasizing significant cost savings and environmental sustainability. Working at this company presents an opportunity to be part of a team that is at the forefront of promoting the circular economy by pushing the limits of e-waste reduction through pioneering refurbishment processes. This focus not only lends itself to industry recognition but also develops a purposeful workplace culture that is committed to innovation and social responsibility.

Company Stage

Series A

Total Funding

$50.4M

Headquarters

San Mateo, California

Founded

2019

Growth & Insights
Headcount

6 month growth

4%

1 year growth

41%

2 year growth

143%
INACTIVE