HybridDuring orientation, all shifts are onsite in Waltham; remote work is available after orientation and independence.
Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
A bachelor's degree and one year of relevant experience, or an associate's degree, certification, or license and at least 3 years of relevant experience in the medical field, health sciences, mental health, or counseling with expertise in crisis intervention and/or grief counseling.
Working knowledge of medical terminology.
Strong computer skills, including Microsoft Office, clinical databases, and electronic medical records.
Ability to work both remotely from a home office and onsite in Waltham, Massachusetts; remote work is available after completing orientation and becoming fully independent. All shifts during orientation are onsite in Waltham.
Ability to work a variety of day, mid, and night shifts, including weekends and holidays, in support of a 24-hour, 365-day mission.
Responsibilities
Handle incoming donor referral calls from hospital staff and clinical partners to obtain and evaluate medical information about potential tissue donor suitability.
Work with potential donor families, conduct history questionnaires, advocate for donation, and obtain informed consent.
Coordinate tissue recovery logistics with internal and external partners and stakeholders.
Communicate with teammates, partners, and stakeholders, including hospital staff, clinical partners, funeral homes, medical examiners, and district attorneys.
Desired Qualifications
Excellent telephone communication skills.
Excellent organizational skills and strong attention to detail.
Flexibility, proactivity, and a positive attitude.
Job Description
Looking for meaningful work, great benefits, and a place to belong? As a Tissue Donation Coordinator, the work you do will help guide donor families through the tissue donation process that can lead to impacting countless individuals.
Tissue donations are pivotal in helping children who require heart valve transplants lead full and healthy lives, breast cancer survivors in need of mastectomy surgeries feel whole again, restoring sight to those who suffer from corneal blindness, and so many others.
What You’ll Do:
Handle incoming donor referral calls from hospital staff and clinical partners to obtain and evaluate medical information regarding potential tissue donor suitability
Work empathetically and compassionately with potential donor families to advocate for donation, conduct history questionnaires, and obtain informed consent to donation
Coordinate logistics of tissue recoveries with both internal and external partners and stakeholders
Follow best practices and provide exemplary customer service while communicating with teammates, partners, and stakeholders including Hospital staff, Clinical partners, Funeral Homes, Medical Examiners, District Attorneys, and others.
What You’ll Work:
Three 12-hour shifts per week
One 12-hour on-call shift every 2 weeks
A variety of Day, Mid, and Night shifts
Shifts you select in our collaborative self-scheduling model
Shifts in person and remote in our fully hybrid staffing model
Ability to work both remotely from a home office setting and onsite in Waltham, MA - remote opportunities are available once you have completed the orientation process (after several months) and you are completely independent.
During the orientation period all shifts will be on site in Waltham, MA.
Shifts that support our 24-hour, 365-day a year mission including weekends and holidays
Now interviewing for our November and December 2026 New Hire Orientation start dates
What You’ll Be a Part Of:
You will be part of a team that supports the NEDS mission, to Save and Heal Lives, through the gift of Organ and Tissue Donation. As an NEDS employee, our benefits include:
Generous paid time-off program
Health, Dental, Vision, and Mental Health insurance coverage
2x Annual Salary Life Insurance
Fertility Benefits
Flex Spending Account Options
403(b) Retirement Plan with Organizational Contributions
Tuition Reimbursement
Employee Assistance Program (EAP)
Pet Insurance
Working Advantage discounts Program.
Personal career and skill development opportunities
You can also participate in Corporate sponsored events like the annual Blue & Green Walk, Community Volunteering opportunities, Organization-wide team-building outings, and more!
Qualifications
What You’ll Bring:
Bachelor’s degree and one year of relevant experience; or, strong consideration will be given to candidates who have an Associate’s degree, certification or license and 3+ years of relevant experience in medical field, health sciences, mental health or counseling with expertise in crisis intervention and/or grief counseling
Working knowledge of medical terminology
Excellent telephone communication skills
Strong computer skills including Microsoft Office suite, clinical databases, and Electronic Medical Records
Excellent organizational skills and a strong attention to detail
Must be flexible and proactive, and have a positive attitude
Ability to work both remotely from a home office setting and onsite in Waltham, MA - remote opportunities are available once you have completed the orientation process and you are completely independent. During the orientation period all shifts will be on site in Waltham, MA.
Additional Information
When you join New England Donor Services you can expect competitive salaries and a great benefit package. Benefits include a generous paid time off program, BCBS Health and Dental Insurance, Healthcare Reimbursement Account, 2x Annual Salary Life Insurance, Pet Insurance, Flexible Spending Account (FSA), Short-Term and Long-Term Disability Coverage, 403(b) Retirement Contribution, Tuition Reimbursement, Employee Assistance Program and Discounts through Working Advantage.
New England Donor Services is an equal opportunity employer and welcomes candidates from all backgrounds to apply to meet the needs of the communities we serve.
Hear from some of our employees at www.neds.org/careers