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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Asesor Universal

Full-TimeUpdated on 10/15/2026Deadline 8/19/27
No salary listed
Junior
Puerto Maldonado, Peru
In Person
Finance & BankingRetail & Commercial Banking

About the job

Requirements
  • Be a student in a technical program from the fifth cycle onward or a university program from the ninth cycle onward, or be a graduate, bachelor's degree holder, or licensed professional in Economics, Accounting, Administration, Engineering, or a related field.
  • Have at least one year of in-person sales experience.
  • Have availability to work Monday through Friday from 8:30 a.m. to 7:00 p.m. and Saturday from 8:30 a.m. to 1:00 p.m.
  • Have customer-service orientation, negotiation ability, commercial orientation, and ability to work in a team.
Responsibilities
  • Receive the metal cash box, count cash supplied by the vault before operations begin, and reconcile and count cash at the end of the day.
  • Support filing office documentation and sending it to the general archive.
  • Receive cash and serve customers according to bank procedures for deposits, withdrawals, check and service payments, transfers, account openings, foreign-currency exchange, insurance sales, and other transactions.
  • Identify customers when processing payments.
  • Retain counterfeit bills detected during transactions.
  • Report cash surpluses above operating limits or shortages to the Office Deputy Manager.
  • Offer and contract financial products such as cards, loans, installment cash products, and other products defined in the sales portfolio.
  • Keep the customer database updated with quality information.
  • Plan and manage commercial activities in coordination with the Manager and Deputy Manager to meet product and service objectives.
  • Use every opportunity at the teller window or service area to market products and update customer information as a priority.
  • Continuously cross-sell complementary products beyond the customer's immediate transaction.
  • Develop a thorough understanding of customers and their needs using available tools.
  • Provide comprehensive, quality-focused customer service and educate and assist customers in using digital and alternative channels.
  • Manage incidents or complaints responsibly and ensure a prompt, high-quality response.
  • Identify dissatisfied customers and offer alternatives to retain them, considering the value they contribute.
  • Continuously monitor customer risk to plan and carry out recovery actions.
  • Follow up on the PPG and adjust objectives and activities as needed in coordination with the Office Manager.
  • Attend and actively participate in meetings, reporting relevant issues and customer-segment needs.
  • Evaluate and analyze credit transactions and submit them to the appropriate approval levels.
  • Open all types of accounts requested by customers.
  • Inform customers about, prequalify them for, and issue credit and debit cards within delegated authority; assign, cancel, or block debit and credit cards.
  • Enroll, maintain, and terminate direct-debit arrangements.
  • Ensure adequate control of batch transaction processes so they are not left incomplete, such as canceling cards before settlement.
  • Update and properly file customer documentation.
  • Sell Card Protection Insurance, Multiple Insurance, and Customer Retirement Insurance.
  • Carry out commercial actions and campaigns targeting customers in non-personalized segments without an assigned portfolio.
  • Receive, count, verify, enter, and report remittances together with the Office Deputy Manager under dual control.
  • Participate in and perform the office accounting reconciliation with the Deputy Manager.
  • Inform customers about, issue, cancel, and duplicate debit cards within delegated authority and with the customer's in-person consent.
  • Consult and record customer information related to anti-money-laundering activities.
  • Support the Deputy Manager and/or AS1 with cash replenishment for ATMs.
  • Perform other duties assigned by the manager in response to business needs.
Desired Qualifications
  • Experience handling cash at a financial or banking institution with direct customer contact.

About the company

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Banco Bilbao Vizcaya Argentaria

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Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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