Night Auditor

Night Auditor (Receptionist, Part Time) [Casual]

Aloft London Excel

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. From thoughtfully designed spaces to seamless guest experiences, every detail matters. Our associates share a global mindset, a passion for precision, and a natural curiosity to learn, grow, and discover new possibilities. We look for ways to elevate the experience for guests and each other, creating an environment where excellence is both expected and appreciated. 

As part of the Marriott International family, AC Hotels offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Position Summary

The Night Auditor is responsible for ensuring guest satisfaction while overseeing overnight hotel operations, safety and security standards, and night audit procedures. This role takes ownership of the guest experience from arrival to departure, resolves guest concerns, responds to emergencies, oversees public areas, and helps maintain a welcoming and secure environment throughout the night. 

What you'll do

• Welcome and acknowledge guests with a friendly, professional, and personalized approach. 
• Address guest requests, questions, concerns, and complaints promptly while delivering exceptional customer service. 
• Run overnight hotel operations, ensuring service quality, operational standards, and guest satisfaction targets are achieved. 
• Promote and drive Marriott Bonvoy enrolments and Mobile Guest Services initiatives. 
• Process guest check-ins and check-outs, verify reservations, secure payment methods, issue room keys, and maintain accurate guest accounts. 
• Complete night audit procedures, manage end-of-day inventories, and report discrepancies to management. 
• Monitor property safety and security, respond to emergencies, manage crisis situations, and follow health and safety procedures. 
• Oversee Health & Safety standards throughout the property, including the Pool and Fitness Centre. 
• Assist with property security in the absence of security personnel. 
• Support the Re:Fuel outlet by maintaining cleanliness, monitoring stock levels, and actively upselling products. 
• Assist other departments and support day shifts when business demands require it. 
• Maintain communication with colleagues and management through handovers, reports, and other communication tools. 

What you'll bring

Education & Experience

• High school diploma or GED with 1 year of experience in Guest Services, Front Office, or a related professional area. 
• OR
• 2-year degree from an accredited university in Hotel & Restaurant Management, Hospitality, Business Administration, or a related field with no work experience required. 

Skills

• Problem-solving and decision-making abilities. 
• Computer skills and ability to learn new systems and procedures. 
• Strong teamwork and interpersonal relationship skills. 
• Excellent customer service orientation. 
• Effective listening, communication, and telephone etiquette skills. 
• English language proficiency and applied reading skills. 
• Ability to multitask in a fast-paced environment. 

Personal Attributes

• Dependability and integrity. 
• Positive demeanor and professional presentation. 
• Strong safety awareness. 
• Adaptability and flexibility. 
• Ability to remain calm under pressure. 
• Initiative and proactive approach to work. 

Our Benefits

At Marriott, we put people first — it’s one of our distinctive core values. 

• Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott’s portfolio of 30+ hotel brands and 9,500+ properties worldwide. 
• Associates receive paid leave to use for vacations, sick time, holidays and more.
• Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
• Depending on the property and role, additional local benefits may also be available.

Our award-winning culture

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Visit life.marriott.com to learn more about our workplace culture and career opportunities.

LEGAL DISCLAIMER

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Pay Range (US/Canada/EMEA): GBP 14.70 - 17.40 Hourly Salary