Customer Experience Associate
About the job
- A high school diploma and/or at least one year of relevant experience is required.
- Strong administration, organizational, planning, and time management skills are needed to work in a fast-paced environment.
- Hands-on knowledge of Microsoft Office (Word, Excel, and Outlook) and the internet is required.
- The candidate must exercise initiative and be accurate and detail-oriented to handle several tasks and changing priorities.
- Established customer experience skills are needed to connect verbally and in writing with different people in a calm, courteous, and effective manner.
- Process financial transactions such as deposits, withdrawals, and bill payments according to standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.
- Understand and determine customer needs, recommend solutions specific to those needs, and exercise discretion in confidential matters.
- Respond to and resolve customer concerns using standard procedures, escalating non-standard activities as necessary.
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
- Connect personally with customers to advise them clearly and appropriately on banking solutions and processes.
- Promote team effectiveness, participate in personal performance development, respect coworkers, remain dedicated, and keep the team informed about routine activities.
- Deliver quality customer experiences and recommend operational improvements where opportunities exist.
- An undergraduate degree or equivalent is an asset.
About the company
TD Bank provides a wide range of banking and financial services in North America for individuals, businesses, and corporations. Core offerings include checking and savings accounts, credit cards, loans, mortgages, investment products, and wealth management. TD Bank emphasizes digital banking through online and mobile apps that let customers manage money, pay bills, deposit checks, transfer funds, and manage cards. Revenue comes from interest on loans, service fees, and investment income. The company differentiates itself with a broad product lineup, large North American footprint, and integrated services for both personal and business customers, plus a focus on digital accessibility. Its goal is to be a leading, accessible financial institution that helps customers manage and grow their money through convenient, everyday banking and investment solutions.
Company Size
10,001+
Company Stage
IPO
Headquarters
Toronto, Canada
Founded
1955
Get referred to TD Bank
See people who can refer or advise you
Simplify's Take
What believers are saying
- TD plans 100 new U.S. branches by 2028, with openings starting in 2027.
- Q3 2026 showed continued AML progress, supporting eventual regulatory relief and growth.
- TD’s Melbourne $45.5 million construction loan shows active commercial real-estate lending demand.
What critics are saying
- TD’s 2025 and 2026 breaches expose Social Security numbers, cards, and payroll records.
- TD’s AML consent-order remediation still runs through 2027, with $550 million spent in 2026.
- Branch closures in places like London’s Cherryhill push seniors to competitors and erode loyalty.
What makes TD Bank unique
- TD Bank pairs 1,100 U.S. branches with digital banking across Northeast, Florida, and Carolinas.
- TD joined six Canadian banks in tokenized-deposit pilots for faster cross-bank settlement.
- TD’s U.S. deposit franchise still funds lending and wealth management across mass-market customers.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Paid Vacation
Flexible Work Hours
Professional Development Budget
Mental Health Support
Wellness Program
Performance Bonus
Company News
TD Bank discloses new data breach affecting Massachusetts customers. TD Bank says a data security event may have exposed customers' Social Security numbers and financial information, the second such disclosure tied to the bank in recent years. TD Bank, the US retail banking arm of Toronto-Dominion Bank, disclosed a data breach that may have exposed customers' personal and financial information, according to a notice filed with the Massachusetts Office of Consumer Affairs and Business Regulation. Discover more Read Economics The bank said it recently discovered a data security event that may have resulted in unauthorized access to or disclosure of certain personal information in its possession, though it did not provide specific dates for when the event occurred or when it was discovered. The notice identified 54 Massachusetts residents as affected; TD Bank has not disclosed how many customers were affected nationwide. The bank said the information potentially exposed included names, Social Security numbers, dates of birth, current and prior addresses, government-issued identification cards, Social Security cards, pay stubs, W-2 forms, financial account information and credit or debit card numbers. TD Bank is offering affected customers a complimentary two-year membership to Fraud-Defender, an identity monitoring service provided by Merchants Information Solutions, which customers can activate using enrollment steps included in their notification letter or by calling the company's customer service line, available Monday through Friday from 8 a.m. to 7 p.m. Eastern time. The bank also said it would help customers close existing accounts and open new ones at no cost, and recommended that customers set up passwords on their accounts, regularly change online passwords and security questions, review account statements, and monitor their credit reports over the next 12 to 24 months. Customers can report suspicious activity or suspected identity theft to the bank by phone. The disclosure comes after a separate, earlier TD Bank data breach reported in February 2025, in which a former employee gained unauthorized access to customer information between August and December 2022. That incident, also disclosed to Massachusetts regulators, affected at least eight Massachusetts residents, though the total number of people affected nationwide was not disclosed. TD Bank said it terminated the employee responsible and worked with law enforcement and its corporate security team to investigate. Shamis & Gentile, a law firm specializing in data breach class actions, said it is investigating the current TD Bank breach. Discover more Train Managers Learn Engineering Government
Players in the news - september 2026. Phil Mack to be inducted into Victoria Sports Hall of Fame - dinner and ceremony on November 7th, 2026. There's a certain amount of irony in posting about one of Canada's greatest 7s players getting inducted into the Victoria Sports Hall of Fame a day after posting about Rugby Canada bringing someone over from Scotland to coach the Canada 7s team, but here Bcrugbynews is. The induction ceremony is being held November 7th at the Victoria Ocean Pointe Resort, the HoF announcement is here, tickets can be purchased here. Phil not only had an outstanding career as a national team XVs and 7s player, a UVic and JBAA player, he had a remarkable record coaching. He led BC to a national title as a player/coach then went to the MLR and led the Seattle Seawolves to two back to back championships as a player/coach. He was part of the Rugby Canada coaching team first with the Pacific Pride academy then as Attack Coach with the senior XVs team. Bcrugbynews has put a few photos from its archives below, also appended is the Greater Victoria Hall of Fame announcement. from Greater Victoria Sports Hall of Fame Five athletes, one coach, one official and one builder highlight the Class of 2026 Victoria, B.C. - The Greater Victoria Sports Hall of Fame Board of Directors are pleased to announce that five athletes, one coach, one official and one builder will be inducted into the Hall of Fame on November 7, 2026 at the Induction Dinner & Ceremony, presented by TD Bank. This year's inductees represent excellence across a wide range of sports and contributions to the sporting community - locally, nationally, and internationally. Each inductee has made an enduring impact on the sporting landscape of Greater Victoria and beyond. "This year is the 32nd induction ceremony and dinner for the Greater Victoria Sports Hall of Fame and this year's inductees are great champions of their sports," said Doug Jennings, President of the GVSHoF Board of Directors. "I look forward to celebrating their accomplishments on November 7, 2026 with their many friends and family members as well as our community members and supporters." Athletes being inducted this year include Ron Grahame (hockey), Phil Mack (rugby), Riley McCormick (diving), Melanie McQuaid (XTERRA and Triathlon) and Bruce Twamley (soccer). In the Coach category, Peter Vizsolyi (swimming), Official category, Keith Newell (athletics), and Builder category (Royal Victoria Yacht Club) are being inducted. Phil Mack - Athlete/Coach - Rugby Phil is one of the most accomplished and influential figures in Canadian rugby history, distinguished not only by his sustained excellence as an international athlete, professional player, and elite coach, but also by his exceptional leadership and character. A Victoria member and proud member of the Toquaht First Nation, Phil represented Canada at the highest level for more than a decade earning 59 caps with Canada's Senior Men's XV's team between 2009 and 2019 and competing at the 2015 and 2019 World Cups. He also appeared in 52 international tournaments with Canada's men's sevens program, becoming the most capped player in that program's history, winning gold medals at the 2011 and 2015 Pan American Games, and earning selection to the HSBC World Sevens Dream Team following Canada's best ever series finish in 2013-14. He played for the UVic Vikes and is a founding member and player/coach of the Seattle Seawolves which won back-to-back Major League Rugby Championships in 2018 and 2019. He was Head Coach and Technical Lead of Rugby Canada's Pacific Pride Development Academy and in 2024, he was appointed Attack Coach for Canada's Men's National Team. Phil is a role model within the Indigenous community and across BC sport.
TD Bank discloses new data breach affecting Massachusetts customers. TD Bank, the U.S. retail banking arm of Toronto-Dominion Bank, disclosed a data breach that may have exposed customers' personal and financial information, according to a notice filed with the Massachusetts Office of Consumer Affairs and Business Regulation. The bank said it recently discovered a data security event that may have resulted in unauthorized access to or disclosure of certain personal information in its possession, though it did not provide specific dates for when the event occurred or when it was discovered. The notice identified 54 Massachusetts residents as affected; TD Bank has not disclosed how many customers were affected nationwide. The bank said the information potentially exposed included names, Social Security numbers, dates of birth, current and prior addresses, government-issued identification cards, Social Security cards, pay stubs, W-2 forms, financial account information and credit or debit card numbers. TD Bank is offering affected customers a complimentary two-year membership to Fraud-Defender, an identity monitoring service provided by Merchants Information Solutions, which customers can activate using enrollment steps included in their notification letter or by calling the company's customer service line, available Monday through Friday from 8 a.m. to 7 p.m. Eastern time. The bank also said it would help customers close existing accounts and open new ones at no cost, and recommended that customers set up passwords on their accounts, regularly change online passwords and security questions, review account statements, and monitor their credit reports over the next 12 to 24 months. Customers can report suspicious activity or suspected identity theft to the bank by phone. The disclosure comes after a separate, earlier TD Bank data breach reported in February 2025, in which a former employee gained unauthorized access to customer information between August and December 2022. That incident, also disclosed to Massachusetts regulators, affected at least eight Massachusetts residents, though the total number of people affected nationwide was not disclosed. TD Bank said it terminated the employee responsible and worked with law enforcement and its corporate security team to investigate. Shamis & Gentile, a law firm specializing in data breach class actions, said it is investigating the current TD Bank breach.
AirBoss of America Corp. has renewed and amended its senior secured credit facilities with improved terms. The Canadian company restructured its revolving asset-based credit facility with The Toronto-Dominion Bank and its non-revolving term loan with Great Rock Capital Partners. The renewed facilities maintain the existing split-collateral structure but offer better pricing and revised covenants that provide increased flexibility for acquisitions and other transactions. Both facilities now mature on 24 September 2031. Chris Bitsakakis, president and co-CEO, said the renewal extends the company's financing runway whilst reducing borrowing costs. AirBoss operates through two divisions: AirBoss Rubber Solutions, which provides custom rubber compounds, and AirBoss Manufactured Products, which supplies anti-vibration solutions and protective equipment for defence and healthcare sectors.
Large banks are studying the transfer of tokenized deposits. (Photo: The Canadian Press / Nathan Denette) Toronto - Major Canadian banks are studying the possibility of developing digital currency solutions based on the Canadian dollar, starting with an initiative focused on tokenized deposits. Tokenized deposits are traditional bank deposits recorded on a decentralized database or distributed ledger, such as a blockchain. These tokens would be issued by commercial banks and, from a legal perspective, depositors could consider them as traditional bank deposits. The Bank of Montreal, CIBC, the National Bank of Canada, the Royal Bank of Canada (RBC), Scotiabank and TD Bank are taking a collaborative approach to this project. They say the first phase aims to enable the transfer of tokenized deposits between Canadian financial institutions. This project aims to offer Canadian customers faster, more efficient and programmable payments, while preserving security, stability and effective regulatory oversight.