Client Service Manager

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

To start a career that is out of the ordinary, please apply...

Job Details

JOB DESCRIPTION

GERENTE DE ATENDIMENTO | CLIENT SERVICE MANAGER

Continue to be part of Kantar the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organizations succeed and grow.  

Our brand performance team helps brands confidently assess, diagnose and isolate bespoke pathways to accelerate growth using our brand guidance programs, MDS framework, predictive analytics, and The Blueprint for Brand Growth. Our global reach, local expertise, and deep category knowledge further facilitate our ability to support client decision making to strengthen brands and drive growth.

ROLE OVERVIEW

We are looking for an experienced Client Service Manager to join Kantar’s Brand team, leading the relationship with important local and global clients and managing a diverse portfolio of continuous research programmes.

This role requires strong expertise in quantitative market research, particularly Brand Tracking and continuous studies, combined with the ability to turn data into meaningful business recommendations. More than managing projects, you will act as a trusted adviser to clients, connecting research findings to their brand, marketing and business priorities.

KEY RESPONSIBILITIES

Client Leadership & Accountability

• Lead the day-to-day relationship with key local and global clients, building strong and trusted partnerships.
• Independently manage a varied client portfolio, balancing multiple projects, continuous deliverables and stakeholder expectations.
• Understand clients’ businesses and proactively connect research findings to their strategic priorities.
• Lead client meetings, presentations and discussions, ensuring consistently high-quality delivery.

Research & Brand Expertise

• Lead Brand Tracking and other continuous quantitative research programmes, from research design through analysis and recommendations.
• Apply strong quantitative research expertise across questionnaire design, sampling, analysis and interpretation.
• Transform complex data into clear, compelling stories and actionable business recommendations.
• Ensure research quality and help clients understand not only what is happening to their brands, but why it matters and what to do next.

Commercial Accountability

• Identify opportunities to expand existing relationships through additional analyses, new projects and relevant Kantar solutions.
• Contribute to proposals, scope definition and commercial discussions.
• Support client retention and growth by consistently demonstrating the business value of Kantar’s work.

Collaboration & Leadership

• Coordinate multidisciplinary teams across research, analytics, operations and specialist functions.
• Provide direction and feedback to ensure excellent client deliverables.
• Collaborate effectively with local, regional and global teams.

CAPABILITIES

• Strong expertise in quantitative market research and Brand Tracking.
• Excellent analytical, storytelling and presentation skills.
• Ability to translate research findings into business and marketing recommendations.
• Confidence managing senior client stakeholders and complex client relationships.
• Strong organisation and project portfolio management skills.
• Commercial mindset and ability to identify opportunities within existing accounts.
• Proactive, collaborative and comfortable working with a high degree of autonomy.
• Professional proficiency in English for interaction with global clients and teams.

EXPERIENCE

• 10+ years of experience in market research.
• Significant experience in quantitative research, continuous studies and Brand Tracking.
• Proven experience managing important local and/or global client relationships.
• Experience managing multiple research programmes and deliverables simultaneously.
• Strong track record of developing insight-led presentations and delivering recommendations to clients.

Why join Kantar? 

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world. And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar. 

Privacy and Legal Statement 

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager 

The salary range for this role is 15.000 - 18.000 BRL MONTHLY. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

#LI-MR1

#LI-DNI

Location

São Paulo, Avenida Francisco Matarazzo Ground and 4th FloorBrazil

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.