You must be at least 18 years old, fit and active, and have the character and temperament to perform steward duties.
You must have good communication skills and sound character.
You must be able to attend most first-team home fixtures and other major stadium events.
You must be polite, courteous, and helpful to all supporters.
While on duty, you must adhere to the Club dress code and remain clean and tidy.
While on duty, you must concentrate on your area of responsibility rather than watch the game.
You must not wear team colours, eat, drink, or smoke in view of the public while on duty.
You must not consume alcohol before or during a tour of duty.
You must not celebrate the team scoring a goal.
You must not show hostility or use obscene or offensive language toward supporters.
You must not act in a way likely to bring discredit on the Club.
Responsibilities
Call on a supervisor or specialist stewards for assistance when dealing with breaches of Ground Regulations.
Undertake searching at the turnstiles when directed.
Attend the Stadium at dates and times set by the Head of Safety.
Attend pre-event briefings and ensure all information is understood.
Remain in the Stadium after signing in until the end of assigned duties.
Undertake pre-match and post-match stand checks and safety checks as instructed by a Supervisor.
Be responsible for the safety and comfort of spectators within a designated area.
Staff entrances, exits, and other key safety points within the Stadium.
Monitor spectators in the assigned area for signs of distress or overcrowding and act in accordance with standing instructions.
Help prevent overcrowding by ensuring crowd limits in different parts of the ground are observed.
Control and direct spectators entering and leaving the Stadium and assist their movement.
Keep gangways and exit and evacuation routes in the assigned area clear.
Identify and investigate incidents among spectators, report findings to a supervisor, and complete the relevant Incident/Offence Report when appropriate.
Enforce Ground Regulations and immediately report breaches to a Supervisor.
Know the location of and be able to operate the Stadium firefighting equipment effectively.
Provide basic first aid if required and know the location of the Stadium First Aid Rooms.
Know the methods or messages used to alert staff to an emergency.
Recognise potential fire hazards and items of interest or suspect packages, and immediately report them to a Supervisor, Chief Steward, Deputy Safety Officer, or Safety Officer.
Promptly comply with instructions from a Supervisor, Chief Steward, Deputy Safety Officer, Safety Officer, or Police Officer.
Remain at the allocated post unless authorised or ordered to leave by a Supervisor, Chief Steward, Deputy Safety Officer, Safety Officer, or Police Officer.
Immediately report damage or defects that may threaten spectator safety, such as a damaged seat or barrier, to a Supervisor, Chief Steward, Deputy Safety Officer, or Safety Officer.
Assist with evacuating spectators from the Stadium as required.
Comply with the relevant instructions and guidance in the Stewards Handbook.
Perform specific duties during an emergency or as directed by the Safety Officer, Deputy Safety Officer, or appropriate emergency services officer.
Attend post-match debriefs and conduct thorough sweeps of the stands.
Attend all required training.
Understand general health, safety, and welfare responsibilities toward spectators, other stewards, ground staff, and themselves.
The role is one of customer care and they will be expected to call on a supervisor or specialist stewards for assistance in dealing with breaches of Ground Regulations. In house stewards may be asked to undertake searching at the turnstiles as directed.
Responsibilities
Attend the Stadium at given dates and times as dictated by Head of Safety.
Attend a pre-event briefing and ensure all information is understood.
Do not leave the Stadium after ‘signing in’ until the end of your duties.
Undertake pre-match and post-match stand checks.
To always be responsible for the safety and comfort of spectators within a designated area.
Carry out pre match and post-match safety checks as instructed by Supervisor.
To staff entrances, exits and other key safety points within the Stadium.
Constantly monitor the spectators in your area checking for signs of distress or overcrowding and act in accordance with standing instructions.
Assist in the prevention of overcrowding by ensuring the crowd limits in various parts of the ground are complied with.
To control and direct spectators entering and leaving the Stadium and to assist in this movement.
Ensure that gangways and exit/evacuation routes in your area are kept clear.
Identify and investigate any incident or occurrence among spectators reporting findings to a supervisor. Where appropriate complete the relevant Incident/Offence Report.
Enforce and immediately report any breach of the Ground Regulations to Supervisor.
Know the location of and be able to effectively operate the firefighting equipment at the Stadium.
Be able to provide basic First Aid if required.
Know the location of the First Aid Rooms located within the Stadium.
Be fully conversant with any methods or messages used to alert staff that an emergency has arisen.
Be capable of recognising potential fire hazards and items of interest or suspect packages, reporting such matters immediately to a Supervisor, Chief Steward, Deputy Safety Officer or Safety Officer.
Promptly comply with any instruction given by a Supervisor, Chief Steward, Deputy Safety Officer, Safety Officer or Police Officer.
Remain at allocated post as instructed unless authorised or ordered to do otherwise by a Supervisor, Chief Steward, Deputy Safety Officer, Safety Officer, or Police Officer.
Report immediately to a Supervisor, Chief Steward, Deputy Safety Officer or Safety Officer any damage or defect which is likely to pose a threat or danger to spectator safety eg damaged seat or barrier.
Assist as required in the evacuation of spectators etc from the Stadium.
Comply with the relevant instructions and guidance contained in the Stewards Handbook.
To undertake specific duties in an emergency or as directed by the Safety Officer, Deputy Safety Officer or the appropriate emergency services officer.
Attend debriefs at the conclusion of the match and conduct thorough sweeps of the stands.
Attend all required training.
To understand their general responsibilities towards the health and safety and welfare of all spectators, other stewards ground staff and themselves
Requirements
You should be a minimum of 18 years of age, be fit, active and have the character and temperament to carry out the duties of a Steward.
You should possess good communication skills and be of sound character.
You must be able to attend most first-team home fixtures and other major events held at the stadium.
You should be polite, courteous and helpful to all supporters.
Whilst on duty you will adhere to the Club dress code and be clean and tidy.
You are not engaged to watch the game but are expected to concentrate on your area of responsibility.
You will not wear team colours whilst on duty. You should not, whilst on duty, eat, drink or smoke in view of the public.
You should not consume alcohol before or during a tour of duty.
You should never celebrate the team scoring a goal.
You should never show hostility or use obscene or offensive language to any supporters.
You should never act in any way likely to bring discredit on the Club.