GLORY

Automates cash handling with cash recyclers

Field Service Technician

Equipment Field ServiceUpdated on Nov 13

Full-timeChicago, IL, USA

About the Job

Requirements

Currently enrolled in or have completed professional studies in electro-mechanics or electrical engineering, or have equivalent work experience.
Possess related certificates in fields such as mechanics, electronics, automation, or data processing; these are preferred.
Have customer service and communication skills.
Have working knowledge of personal computers, especially Microsoft Office, and be able to navigate network sites and use email.
Have logical troubleshooting skills and the ability to isolate problems at the printed circuit board or component level.
Be able to work effectively with electrical schematics, logic diagrams, and mechanical drawings.
Have knowledge of AC/DC power distribution and digital/analog circuitry.
Hold a valid driver's license.
Live within a reasonable commute of the assigned territory.
Be able to lift up to 50 pounds without assistance and perform the required physical activities, including sitting, standing, kneeling, bending, squatting, and twisting.
Be able to work at customer sites, including financial institutions, casinos, truck stops, recreational parks, and retail stores; gaming licensing may be required after hire at casinos.
Be available for rotating weekend and/or holiday work and an on-call rotation, typically once every 3 to 5 weeks, including evenings and weekends; 24/7 availability may rarely be necessary.
Be able to drive to customer sites during working hours and accommodate limited accessibility at a job site.
Be willing to travel occasionally outside the assigned territory, including air and overnight travel.
Be able to work autonomously with minimal supervision.

Responsibilities

Manage customer service and care for clients.
Troubleshoot and repair a variety of high-speed cash-handling equipment.
Track and manage parts and tools.
Stay current with changes in the technical and functional elements of the company's equipment.
Ensure overall customer satisfaction.
Diagnose system problems and make repairs.
Keep customers informed of progress during maintenance or system outages.
Complete machine installations and Engineering Change Notices affecting system upgrades, as well as hardware and software upgrades that may require technical assistance.
Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, and promptly report job-site accidents involving injury or property damage.
Perform other job responsibilities as assigned within the scope of the position.

Desired Qualifications

Experience repairing high-speed paper-handling machines such as check sorters, mail sorters, or currency sorters; experience with ATMs or copier machines is preferred.
Three to five years of technical field-service repair experience is preferred, such as aviation, medical equipment, vending-machine repair, or military repair experience.
Some personal-computer knowledge is desirable; the role is focused on electro-mechanical repair, not IT or help-desk work.

ROLE PURPOSE

As a Field Service Technician, you are the face of GLORY. As a member of the GLORY Field Service team, you will be empowered to:

Directly manage all aspects of customer service and care with our clients
Independently troubleshoot and repair a variety of high-speed cash-handling equipment
Track and manage parts/tools
Stay abreast of changes in technical and functional elements of GLORY equipment

GLORY OFFERS:

401k plan with company nonelective contribution and employer match
Paid Parental Leave, Comprehensive Benefit Package including tuition and adoption assistance, Bonus Opportunities, & Career Advancement

PAY RANGE:

$20 - $27 an hour
Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

Ensure overall customer satisfaction
Diagnose system problems and make repairs
Keep customer apprised of progress during maintenance or a down system situation
Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
Any other job responsibilities as assigned within scope of position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified
Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents (for an injury or property damage)

REQUIRED EDUCATION AND QUALIFICATIONS

Education Level:

Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred

Qualifications:

Excellent customer service and communication skill
Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
Logical trouble shooting skills and capability to isolate problems at PCB or component level
Ability to effectively work with electric schematics, logic diagrams, mechanical drawings
AC/DC power distribution, and digital/analog circuitry
Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM’s or copier machines experience is preferred
3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience
Hold a Valid Driver’s License
While some computer knowledge is required, this position is focused electro-mechanical repair
The ideal candidate may possess some PC knowledge. However, this position is not intended for IT or help desk professionals

REQUIRED SKILLS AND COMPETENCIES

A company van is provided, and you will drive from your home daily to our customer sites. Therefore, it is critical that you live within a reasonable commute from the assigned territory
Must be able to lift up to 50 pounds without assistance
Must be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twist
Must be able to work at all our customer sites as needed including financial institutions, casinos (gaming licensing may be required after the time of hire), truck stops, recreational parks, retail stores etc.
Ability to work weekends and/or holidays on a rotational basis to accommodate business needs
Must be available for an on-call rotation, typically once every 3 to 5 weeks including evenings and weekends, 24/7 might be necessary on rare occasions
Must be able to drive to customer sites during working hours
Occasional travel outside your assigned territory including air and overnight travel may be necessary
Ability to accommodate limited accessibility at a job site
Ability to work autonomously with minimal supervision

About the Company

GLORY

Automates cash handling with cash recyclers

1) What the company does: Glory Global Solutions provides cash technology solutions that automate cash processes for customers in the financial, retail, gaming, and cash-in-transit industries, including products like cash recyclers and point-of-sale cash management systems. 2) How the product works: Its cash handling systems automate cash intake, storage, verification, and dispensing, often recycling cash to optimize liquidity and reduce manual handling, with secure, integrated hardware and software that fit clients’ workflows. 3) How it differs from competitors: It offers customized, end-to-end cash technology solutions and ongoing service agreements tailored to each client’s security, efficiency, and operational needs, rather than generic hardware. 4) Goal: To improve operational efficiency, enhance security, free staff to focus on customer experience, and promote sustainability by designing technology that supports social change and efficient cash management.

Company size: Not listed
Company stage: Acquired
Total funding: Not listed
Headquarters: Basingstoke, United Kingdom
Founded: 2008

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