ScaleOps

Kubernetes optimization platform for cost reduction

Account Manager

Account ManagementConfirmed live in the last 24 hours

Full-timeRemote in USANo salary listedRemote

About the Job

Requirements

Proven experience as an Account Manager or Customer Success Manager in a similar technology-oriented B2B company, with at least 3 years of experience.
Strong interpersonal and communication skills.
Organizational and multitasking abilities.
Ability to work independently, proactively, and as part of a team.
Proficiency in customer relationship management platforms.
Strong problem-solving skills and a proactive approach.
Experience in cloud technologies.
Familiarity with Kubernetes, containers, and AWS, Google Cloud Platform, or Microsoft Azure.

Responsibilities

Build and maintain strong, long-lasting relationships with post-sale customers.
Serve as the primary point of contact for existing customers, addressing their needs and concerns.
Manage a dedicated book of business and ensure customer satisfaction.
Monitor and report on business and technical account performance and relay customer feedback.
Identify opportunities for upselling and cross-selling within existing customer accounts.
Deliver engaging product demonstrations for additional stakeholders while collaborating with the sales team.
Achieve expansion and renewal targets, contributing to overall revenue growth.
Identify and proactively resolve issues and challenges.
Escalate complex problems to appropriate internal teams and ensure timely resolution.
Maintain accurate, up-to-date records of client interactions, account status, and expansion activities.
Document client requirements, feedback, and changes in scope.

ScaleOps is redefining autonomous cloud and AI infrastructure. We're on a mission to free DevOps and platform engineers from manual resource management so they can focus on innovation, not tuning resources. The results: maximized performance and a reduction of cloud costs by up to 80%.

As the category leader in Autonomous Cloud and AI Infrastructure Resource Management, we're trusted by leading enterprises including Adobe, Wiz, Epic Games, Northwestern Mutual, Coinbase, DocuSign, and Fortune 100 companies to autonomously manage their most critical production environments.

Backed by Insight Partners, Lightspeed Venture Partners, and other leading VCs with over $210M in funding, ScaleOps is the leading player in a massive and growing market. We are building the autonomous infrastructure management platform that will power the next decade of enterprise compute.

What You'll Be Doing

We are rapidly expanding and seeking an experienced, technologically savvy Account Manager who loves promoting cloud infrastructure or DevOps products. As a member of our growing Sales team, you'll work alongside the founding team and engineers to dramatically influence the future of our users' infrastructure and help develop new sales channels by reaching diverse audiences throughout organizations.

Client Relationship Management: Build and maintain strong, long-lasting relationships with ScaleOps post-sale customers.
Act as the primary point of contact for existing customers, addressing their needs and concerns.
Account Management: Manage a dedicated book of business, ensuring customer satisfaction.
Monitor and report on account performance (business and technical) and relay customer feedback.
Revenue Growth: Identify opportunities for upselling and cross-selling within ScaleOps' existing customers.
Perform engaging product demos for additional stakeholders while collaborating with the sales team.
Achieve expansion and renewal targets, contributing to the company's overall revenue growth.
Problem Resolution: Identify and resolve issues and challenges proactively.
Escalate complex problems to appropriate internal teams and ensure timely resolution.
Reporting and Documentation: Maintain accurate, up-to-date records of client interactions, account status, and expansion activities.
Document client requirements, feedback, and any changes in scope.

What You'll Bring

Proven experience as an Account Manager or Customer Success Manager in a similar tech-oriented, B2B company - minimum 3 years.
Strong interpersonal and communication skills.
Organizational and multitasking abilities.
Ability to work independently, proactively, and as part of a team.
Proficiency in CRM platforms.
Strong problem-solving skills and a proactive approach.
Experience in cloud technologies.
Familiarity with Kubernetes, containers, and AWS/GCP/Azure.

About the Company

ScaleOps

Kubernetes optimization platform for cost reduction

ScaleOps provides a cloud cost-optimization platform for Kubernetes environments as a SaaS. It automatically manages container resources by rightsizing CPU and memory in real time based on application demand, eliminating manual tuning. It also offers Smart Pod Placement to consolidate pods across nodes when possible, reducing underutilized capacity and lowering infrastructure costs. This combination helps clients improve workload capacity and performance while cutting cloud spend, with case studies reporting up to 50% savings. The platform differentiates itself by end-to-end automated resource management and intelligent placement within Kubernetes, targeting enterprises that run cloud-native applications. ScaleOps’ goal is to help organizations run Kubernetes more efficiently and cost-effectively through subscription-based access to its optimization engine.

Company size: 51-200
Company stage: Series C
Total funding: $209.5M
Headquarters: Tel Aviv-Yafo, Israel
Founded: 2022

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