Vice President – Infrastructure & Support

Summary

CommunityAmerica Credit Union (CACU) is federally chartered and serves members nationwide. Our mission is to help members meet all their financial needs and achieve Financial Peace of Mind. Digital transformation and personalization are central to that mission, and they depend on a modern infrastructure and a sound cloud strategy.

CommunityAmerica Credit Union is seeking a strategic and operational technology leader to serve as Vice President of Infrastructure & Support. This executive is responsible for the strategy, reliability, modernization,security and performance of the enterprise infrastructure and technology support environment.

The VP will lead infrastructure, cloud, network and telecommunications, infrastructure operations, application support, ATM solution and end-user support. The successful leader will balance operational excellence with transformation, ensuring highly available, secure and resilient services while advancing cloud adoption, automation, observability and modernization.

Duties & Responsibilities

• Develop and execute a multi-year infrastructure, cloud, operations and support strategy aligned with organizational priorities.
• Lead enterprise infrastructure, cloud, network, telecommunications, application support, Service Desk and end-user technology capabilities.
• Drive the ATM/ITM implementation and support nationwide.
• Establish and mature 24/7 technology operations, proactive monitoring, observability, automated alerting and major incident management.
• Drive cloud and infrastructure modernization, automation, DevOps, lifecycle management and reduction of technical debt.
• Ensure high availability and operational excellence across critical business and banking applications.
• Own technology disaster recovery, resiliency, capacity and availability management, including regular testing and continuous improvement.
• Partner with Information Security, Risk and business leaders to maintain strong controls and meet security, regulatory and audit requirements.
• Establish measurable SLAs, operational KPIs, service-quality metrics and continuous-improvement practices.
• Build and retain high-performing teams while fostering accountability, innovation, collaboration and service.
• Manage operating and capital budgets, strategic vendors, contracts and technology investments while optimizing total cost of ownership.

Requirements

REQUIRED QUALIFICATIONS

• 10+ years of progressive technology leadership experience, including at least 5 years leading managers or significant technology functions.
• Demonstrated leadership of large-scale enterprise infrastructure and 24/7 technology operations.
• Significant experience with Microsoft Azure or comparable enterprise cloud platforms.
• Strong experience across infrastructure, networking, telecommunications, application or production support, service management, or end-user technology.
• Demonstrated experience with high-availability environments, major incident management, disaster recovery and business continuity.
• Experience managing technology budgets, strategic vendors, contracts and large-scale investments.
• Proven success leading significant technology modernization and organizational change.

PREFERRED QUALIFICATIONS

• Financial services, banking or credit-union technology leadership experience.
• Experience operating within highly regulated environments.
• Experience with Microsoft Azure, Microsoft 365, Active Directory or Entra ID, ServiceNow, enterprise networking and security technologies, and modern observability platforms.
• Experience supporting core banking or other high-volume transactional platforms.
• Bachelor's degree in Computer Science, Information Technology, Engineering, Business or a related discipline.
• Advanced degree and/or relevant certifications such as ITIL, Azure, AWS, CISSP, CISM, PMP or TOGAF.