Position Overview:

As an IT Graduate Apprentice, you will play a vital role in our Global IT Support team, providing first-class technical support to our internal users and ensuring smooth and efficient operations within Innovid’s Corporate Systems. This apprenticeship is designed to provide hands-on experience and mentorship, equipping you with the skills and knowledge needed for a successful career in IT support. Additionally, you will be enrolled in a university program to earn a BSc in IT Management for Business, combining practical work experience with academic learning. 

This is a hybrid working position with 2 days a week in our Edinburgh office.

Apprenticeship Overview:

The Graduate Apprenticeship in BSc (Hons) IT Management for Business allows you to study for a degree while working. You spend around 80% of your time at work and 20% at university, gaining practical skills that align with your coursework. This integrated experience lets you complete an honors degree in four years, just like traditional full-time students.

The apprenticeship covers IT in a business context, including computing fundamentals, Business Analysis, Project Management, Service Management, and Operations. You apply these skills immediately in your job, developing a hybrid skill set while earning a fully-funded degree.

Key components:

• Business (20-25%)

• Technology (25-35%)

• Project Management (20-25%)

• Interpersonal Skills (20-25%)

Key Responsibilities:

1. Technical Support:

• Assist in troubleshooting and resolving hardware, software, and network issues for internal users.

• Provide timely and effective technical support through various phone, email, and in-person channels.

• Document and track support requests, ensuring timely resolution and closure.

2. User Assistance:

• Offer guidance and training to users on the proper use of IT resources and applications.

• Assist with the setup and configuration of new equipment, including laptops, desktops, and mobile devices.

• Support users in utilizing corporate systems and software efficiently.

3. System Maintenance:

• Assist in the maintenance and monitoring of IT systems, ensuring optimal performance and security.

• Participate in regular system updates, backups, and preventive maintenance tasks.

• Collaborate with the IT team to implement improvements and enhancements to existing systems.

4. Project Involvement:

• Contribute to IT projects, such as software deployments, network upgrades, and system migrations.

• Participate in team meetings and contribute ideas for improving IT services and processes.

• Gain exposure to various aspects of IT infrastructure and cybersecurity.

5. University Placement:

• Attend university part-time to earn a BSc in IT

• Balance work responsibilities with academic requirements, ensuring success in both areas.

• Apply academic learning to real-world IT support scenarios.

6. Learning and Development:

• Engage in continuous learning and professional development opportunities provided by the company.

• Stay updated with the latest trends and advancements in IT support and technology.

• Complete all assigned training modules and certifications within the apprenticeship program.

You should have:

• Strong interest in IT support and a desire to build a career in this field.

• Basic understanding of computer hardware, software, and networking principles.

• Excellent problem-solving skills and the ability to troubleshoot technical issues.

• Strong communication and interpersonal skills, with a customer-focused attitude.

• Ability to work independently as well as part of a team in a fast-paced environment.

• Eagerness to learn and adapt to new technologies and processes.

• Willingness to balance work commitments with part-time university studies.

You must have ONE of the following to meet the University Standard Entry Requirements: 

• Four SQA Highers at Grade BBBB (or equivalent) including Maths or Computing. National 5 grade C in Maths and English if not taken at Higher.

• Foundation Apprenticeship in IT (SCQF Level 6) plus two SQA Highers at Grade BB.

• Modern Apprenticeship (SCQF Level 6-7) in IT/Digital discipline.

• HNC or HND in an unrelated field plus Higher Maths, Statistics, or Physics at Grade B.

• Recognition of Prior Learning (RPL) through relevant experience and qualifications.

Proof of qualifications on your CV is required for university entry.

Advanced entry into Year 2 or 3 is possible with suitable qualifications and experience through the Recognition of Prior Learning (RPL) process.