FSL Coordinator

About us

DCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street fashion brands such as River Island, M&S, Tesco, Matalan to name a few. We have over 25 years’ experience in fashion jewellery. We are experts in designing, developing and trading in accessories, working with a wide range of partners and selling directly to consumers.

We are pleased to have a fantastic opportunity available for an FSL Coordinator to join our successful FSL team to work full time on a 15 month FTC basis, across both our Billericay office and remote working. 

Role Purpose

Supporting the FSL Manager with a team of FSL Administrators to effectively run the FSL scheduling system. The FSL Coordinator is responsible for managing the day-to-day running of DCK’s scheduling system. You will need to ensure that the system operates within the parameters that have been set by the business to support operations.

Responsibilities:

• Manage incoming support tickets and calls

• Manage escalations from Administrators, providing appropriate guidance and support to ensure queries and issues are handled accurately and effectively. Maintain extensive knowledge of FSL system functionality, operational processes and business procedures to investigate and resolve escalated issues independently, providing Administrators with clear advice and direction.

• Support Administrators with their daily tasks and checks, ensuring these are completed accurately and in a timely manner.

• Support Administrators to ensure the FSL scheduler maximises availability and minimises overtime, identifying and addressing any areas of concern.

• Monitor system logic and flows to ensure they are running accurately and that schedule outputs meet business requirements and expectations.

• Provide operational and technical support to the field team, operational teams, senior management and other departments across the business, responding to queries and ensuring effective communication at all levels.

• Provide holiday cover for the FSL Manager and help ensure sufficient cover is maintained across the FSL Administrator team during periods of absence.

• Make effective use of Workbench, Data Loader and other business systems to support system administration, data management and the integration of data between business systems.

• Support the FSL Manager with Campaigns.

• Carry out data analysis to identify trends, highlight potential issues and support effective business decision-making.

• Create and run advanced reports within the FSL system to support effective use of the system and the wider business.